ASURION 2 Year Mobile Phone Accident Protection Plan ($300 - $349.99)

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Purchase options and add-ons

  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

Product Description

Asurion is taking the guesswork out of finding product protection plans to fit your needs. Products fail - often at the most inconvenient time. It’s a good thing you’re covered because no other plan can protect your stuff the way an Asurion Protection Plan can. Simply put, Asurion Protection Plans cover your products when you need it most with a fast and easy claims process. Buy a protection plan from a company that you know and trust. Add an Asurion Protection Plan to your cart today! Please see "User Guide [pdf]" below for detailed terms and conditions related to this plan.

Product guides and documents

User Guide (PDF)

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Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 2 Year Mobile Phone Accident Protection Plan ($300 - $349.99)

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Customer reviews

3.9 out of 5 stars
3.9 out of 5
868 global ratings
Racket
1 Star
Racket
I paid 99.99 for drops and spills for a 325.00 phone. The screen cracked and now this company wants an additional 49.00 to refund the cost of the phone. They wont even replace the screen. Dont waste your money.
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Top reviews from the United States

Dawn Goebel
5.0 out of 5 stars Price
Reviewed in the United States on June 3, 2024
Verified Purchase
Coverage of most of the things that
can go wrong with the item that was
insured ( mobile phone )
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Mariah
5.0 out of 5 stars Claim form is a hassle but my phone looks great
Reviewed in the United States on December 29, 2022
Verified Purchase
Starting the claim you'll need to have the receipt of the electronic and plan. Then you have to fill out a form I suggest to find a printer because you have to sign it with your physical hand. I also suggest get a back up phone to have because you'll have to send it to them and wait a week or so. My took longer to get back because with my luck there was a major freeze storm the delayed my phone in Dallas. All in all my phone works and looks like new after I smashed it in my car door it only cost me $31 and some change
3 people found this helpful
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Concerned Ape
1.0 out of 5 stars Waste of time
Reviewed in the United States on June 22, 2022
Verified Purchase
So in theory this protection plan seems like a no-brainer. I thought it would be pretty easy. I called the number once and was told I would get a replacement for the aforementioned fee. But for some reason I would need to call back later because it was outside of business hours. What does that even mean, I have no idea. Life happens, I got distracted by a family death, meanwhile my phone while functioning was getting worse. I called back again after my phone screen was shredding my hand and not responding properly. This time I was told that there was no option for replacement, but that I would need to take it to be fixed. I was a bit concerned because it was different than the last call and I was afraid to be without my phone that long. I asked to speak with a supervisor afterwards to clear things up when she told me that I was not doing a repair but a reimbursement instead.??? Yeah, so at this point I'm in a bit of a uncomfortable situation. The three people I spoke to all gave me different outcomes. I expressed my concern but was reassured that I would get a reimbursement in the form of an Amazon gift card for the same fee as a repair. I just needed to send my phone in and it would be processed as soon as they got it. I again expressed concern for the time I would be without my phone, but was again reassured that the sooner I sent it it I would quickly be sent the gift card. I went that Saturday to drop it off and was told it usually takes 30 minutes to a day for it to be processed after it is received by the company.

Okay, I can wait a couple of days. By Monday I hadn't received any updates from asurion so I called them. They told me they are allowed 3 business days to process my claim, but they did not have record of my phone so the associate had to put me on Hold to check with UBreak to see if I dropped it off. After she confirmed it with them I was again told firmly that I needed to wait up to 3 business days, until Wednesday, to get any updates. I expressed concern that they did not send me an email or anything to say they received my phone or are even processing my claim and was again firmly reproached for being impatient. They would call or email me when they are ready, not before. Fine, I literally can't do anything or see anything on my end so blind faith it is. Since then I have been somewhat obsessively checking my email for any updates only to be left in the dark. I finally decided to call today (Wednesday) which I know could be too soon, but after reading reviews warning of similar concerns about reimbursement I was nervous. The associate on the phone again told me to just wait. I'm apparently being unreasonable and too hastey and I need to wait until after tomorrow to contact them again about this? What is happening??? They won't give me any updates or physical receipts. Like part of me thinks I'm being irrational doubting their business' integrity, but another part of me is saying no modern business takes your phone through a third party then doesn't follow up with you or give you a receipt of acknowledgement. How is it that 5+ days without initiative is normal or acceptable. What business tells you to blindly trust whatever they tell you on the phone and reprimand you for being sceptical or for wanting an email or paper trail. Also as far as that three day time frame, I can't find that information anywhere on my claim information. I asked about that and was told that if I need information I can call them and they will give me the information that I need to know at the time. Like why should I call instead of being able to view it online or something?

So all this being said I am still without a phone and even if I do get the reimbursement today or more likely tomorrow, it remains that I will not be able to get a new phone with that credit until at least Friday or Saturday at the earliest. A whole week later. That turnaround is a joke considering the lack of information and the reassurance I received that it would all be processed quickly. I also feel angered that I was advised to drop my phone off Saturday when they knew fully well that they don't process claims till Monday so I could have kept my phone two more days with the same result.

At this point I would not recommend this to anyone. You would honestly do better saving money for a new phone or just paying the repairs out of pocket. I would have preferred keeping my phone to do a trade-in with Samsung personally instead of waiting for an Amazon gift card. Anyway, I hope this helps, I guess I'll update later.
19 people found this helpful
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Amazon Customer
5.0 out of 5 stars Reliable
Reviewed in the United States on November 5, 2023
Verified Purchase
Very reliable and dependable . I’ve used insurion before and they are reliable. I now have a second plan and I’m sure it will be as good as the first.
One person found this helpful
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Isabel
5.0 out of 5 stars Simple purchase
Reviewed in the United States on December 21, 2023
Verified Purchase
Glad they had this available
One person found this helpful
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Eric
4.0 out of 5 stars Phone add on
Reviewed in the United States on June 25, 2021
Verified Purchase
Luckily haven't had to use but glad to have it available. Will update if I ever have to use.
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Robert P Brown
5.0 out of 5 stars Convenience delivered to your doorstep
Reviewed in the United States on December 9, 2023
Verified Purchase
Always brings a smile !
Getting what you need.
One person found this helpful
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Wrong product shipped
1.0 out of 5 stars Horrible Experience and lack of customer support
Reviewed in the United States on April 18, 2024
Verified Purchase
I am traveling with no access to my information because it is all in my phone. They are sending me links that don't work and refusing to process my claim. They keep transferring me to other departments that disconnect the call or aren't able to assist because they need to send a text to the phone that is broken and needs to be replaced. They refuse to allow me to speak with a supervisor let a lone a manager. This purchase not only was a waste of money but they will not process the claim nor will they allow the claim to go through in their store.
One person found this helpful
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