Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Product Description
Asurion is taking the guesswork out of finding product protection plans to fit your needs. Products fail - often at the most inconvenient time. It’s a good thing you’re covered because no other plan can protect your stuff the way an Asurion Protection Plan can. Simply put, Asurion Protection Plans cover your products when you need it most with a fast and easy claims process. Buy a protection plan from a company that you know and trust. Add an Asurion Protection Plan to your cart today! Please see "User Guide [pdf]" below for detailed terms and conditions related to this plan.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Haven't needed this coverage yet, however, previously needed coverage for other items and the response was excellent. Most likely will always chose Assurion coverage.
This plan is unlike any insurance plan I've had for a phone before and I am extremely dissatisfied. I filed a claim for a cracked screen on my phone. I was instructed to bring my phone to their repair place so they could look at it and decide if it could be repaired or if it needed to be replaced. The associate told me it would be a simple repair, but that Asurion didn't actually even give them that option, and that the phone would have to be replaced. They wanted me to wipe my phone, hand it over, wait a few days and then get sent the funds to purchase a new phone, which I would then have to wait for it to arrive. So they wanted me to be without my phone (which I use for work and volunteer work) for who knows how many days, at least 3-5. They also wanted it wiped, which means there'd be no way for me to ensure my data all transfered to the new phone. No other plans I've ever had had required me to send my phone before I have a replacement in hand. When I spoke to customer service, the agent was completely unsympathetic and just kept repeating the same thing over and over again. He finally spoke with someone on the back end while I was on hold for 10+ minutes, and came back to offer me the option of taking the phone to a different repair shop of my choice and sending in my receipt for reimbursement, which would take 2+ weeks to come to me as a check via mail. It makes no sense that they would offer that option but not allow their own repair shop to just fix my phone. This service is a waste of money. I am doing all of the work myself, paying for it up front, waiting around for them to pay me back, and I've already wasted time going to their repair shop and arguing with their customer service. The hassle and the options they offer for taking care of my phone make this service absolutely not worth paying for. I will not purchase a plan from them again and suggest others do not as well. Since this has happened, I have researched the company and it appears they have numerous complaints and run an overall shady operation.
This product was insurance, never had a chance to use it as the cell phone was powered by T Mobile and the signal was not strong enough for my rural area to make anything but emergency calls, on the other hand evidently you only want positive reviews, I had a negative review for the cell phone seller, they charged an extravagant re-stocking fee and i had to pay $26.00 for taxes, on what I can't figure as I received no product. I know you won't publish this review but you should know how much restocking fee is being charged, $80.00 + dollars is too much plus charging for taxes when I returned the product.
