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Purchase options and add-ons
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the ease of use of the warranty. For example, they mention it's easy to call and have your product replaced, and that the warranty is digital but easy to look up through Amazon's website. They also like the quality, and service. That said, opinions are mixed on value, performance, coverage, and returnability.
Customers are satisfied with the service provided by the warranty company. They mention that the service is quick, easy, and excellent as always.
"Service was excellent as always but since a gift for Xmas I cannot comment other than highly rated." Read more
"Quick and seamless. They couldn’t fix so I was reimbursed the purchase price. Was able to replace the iPad in less than 5 days time. Perfect!" Read more
"...The claim process was fast and efficient. I highly recommend!" Read more
3 customers mention "Ease of use"3 positive0 negative
Customers find the warranty easy to use. They mention that it's easy to call and have your product replaced, it'll be one of the most convenient calls they've ever made, and that the warranty is digital but easy to look up through Amazon's website. Customers also appreciate the great value and easy to get support.
"The warranty is digital but easy to look up through amazons website...." Read more
"I was truly suprised how easy it was to call and have your product replaced. I received no hassle...." Read more
"Always great value and easy to get support" Read more
16 customers mention "Value"11 positive5 negative
Customers are mixed about the value of the warranty. Some mention it's very easy to buy, order, and return. However, other customers say it'll be a scam and waste of money.
"Easy return. No problem reimbursement." Read more
Customers are mixed about the coverage. Some mention that it seems good, covering all eventualities and essentials. However, some say that it's crap coverage, only covering some devices, and duplicate coverage.
"...Coverage seems good but I have not had any printer problems so won't know how easy the claims process is unless or until I need to use it...." Read more
"I purchased this recently and and discovered what it doesn't cover. That is my own fault, but..."..." Read more
"Great price and coverage for the item. It’s one of those things that you hope to never have to use, but are glad that you had it if you do...." Read more
"...say in the advertisement that it covers cracked screens… It ONLY covers some devices. DO NOT BUY FOR MONITORS...." Read more
Customers are mixed about the performance of the warranty. Some mention that the Hitachi worked well, and does everything it is supposed to, while others say that it didn't work and was completely useless.
"...The Hitachi worked so well, I bought another." Read more
"...This was a refurbished unit and we believe still broken. It did not work. We returned this item." Read more
"Everything is ok with no problems at this this time" Read more
"...oh, and 2 very generic short videos. Really, not helpful." Read more
Customers are mixed about the returnability of the router. Some mention that it's easy to return and repair, while others say that it could not be repaired.
"Easy return. No problem reimbursement." Read more
"...After receiving the monitor they determined it could not be fixed and they refunded my full purchase price, minus taxes , immediately." Read more
"They made the repair and return very easy..." Read more
"...Router could not be repaired and Asurion sent an amazon gift card code for my original purchase amount." Read more
Customers are dissatisfied with the motherboard. They mention that they received a defective motherboard and were past the 30 day return period. Some customers also did not like the printer print quality and did not need the warranty.
"This company is horrible. They can’t send you the warranty paperwork on time (via email)...." Read more
"...I received a defective motherboard and was past the 30 day return...." Read more
"Didn't like printer print quality so didn't need warranty." Read more
M monitor that in bought failed within a week of the warrenty expiration. I opened a case with Assurion and they requested that i me send the monitor to them with a prepaid label. After receiving the monitor they determined it could not be fixed and they refunded my full purchase price, minus taxes , immediately.
I've used this service twice to help me connect two different printers. They were very courteous and guided me step-by-step with what to do. When they could not help, they connected me with help from the printer's manufacturer, and the problem was resolved. In one case, they refunded my money quickly when the printer could not be installed.
Asurion is a bit of a puzzle. While Amazon shows invoice of Asurion, date of purchase, invoice number, there is no clear indication of what product is being covered. The description is both generic and misleading. It is far easier to purchase the product you desire to protect from another vendor. Not too long-ago Amazon supported the product manufacturers' warranties. This is no longer the case. Now product warranty is scummed to profit. The Seller requires the purchaser to deal directly with a manufacturer. And that rabbit hole is mostly a waste of time or too difficult for many purchasers to manage. Amazon used to be both a product seller and a service provider. Service is still listed on their website as available from different departments. But the erosion of damaged, failed, counterfeit, junk items, which are abandoned by the seller after a 30-day period and sometimes by the manufacturer leaves too many buyers out of pocket and frustrated. However, Amazon has made buying and delivery services the most efficient, desirable and reliable purchasing method on the planet.
I got the protection plan on a renewed GTX 1080 video card ($278) because I was uncomfortable purchasing a used card. It died after 6 months. Luckily, I purchased the plan. The online warranty website didn't seem to understand that this was a renewed card and instructed me to contact the manufacturer, which I knew was BS since renewed equipment only is warrantied for 90 days. I contacted Asurion and got a very helpful support person who understood my issue. I mailed the old card back with a prepaid UPS label so they could check out the card. After a few days I got an email stating that the card was beyond repair and issued me a full refund on an Amazon card. The insurance is worth it for a renewed product.
The warranty is digital but easy to look up through amazons website. I don't have a printer so getting the mailing information printed took time and i was not with internet for 2 weeks. I live in BFE so that means no wi-fi calling.
Problem solved fast with awesome customer service and my nice has now this expensive equipment working. Otherwise I would have lost $ 300! So glad I purchased this plan with the device... it was the best investment ever! Never knew I would have to use it. so soon!
