No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the ease of use, service, and quality of the vacuum. They mention that it's easy to put together, cleans pet hair well, and that it comes with a protection plan. That said, some complain about the battery life and performance.
37 customers mention "Ease of use"37 positive0 negative
Customers find the product easy to use. They mention that it's easy to put together, and to file a claim. They also appreciate the quick support and answers.
"...The process was fast and easy. I recommend this warranty to everyone!" Read more
Customers are satisfied with the service provided by the company. They mention that the product is well-covered, and the service is fast and friendly.
"The product was great, the ordering was great, it was shipped early but the delivery was bad, the post office said it was to bulky to deliver, we..." Read more
"Excellent and fast service. Definitely worth it!" Read more
"Fast respond and grate return back. No hassles what so ever. Couldn't be more pleased" Read more
Customers like the quality of the vacuum. They say it's a great floor cleaner, and it cleans pet hair very well on hardwoods and carpet. Customers also recommend it, saying it'll eliminate the need for a heavy vacuum.
"The product was great, the ordering was great, it was shipped early but the delivery was bad, the post office said it was to bulky to deliver, we..." Read more
"Excellent and fast service. Definitely worth it!" Read more
"The robovac is good but doesn’t return to charger. As far as the 2 year warranty, they never sent it!..." Read more
Customers are mixed about the performance of the vacuum cleaner. Some mention it works very well on hardwood floors and tile, while others say it stopped working. Some customers also say that the motor stopped running after two uses and that the jet spray stopped working on the robot.
"...Unfortunately it quit working, about two weeks ago. I was so disappointed since I'd only had it for about two years... and had family coming today...." Read more
"...It would cost us $60 to get the same exact one that electrically malfunctioned, and they said the 3 year warranty wouldn’t carry over...." Read more
"My Samsung Gallaxy Earbuds 2 started malfunctioning. I bought the earbuds on Amazon 16 months after the purchase date...." Read more
Customers are mixed about the value of the product. Some mention it's well worth the cost, reasonable for 3 years, and a good price for 3 year protection. However, others say it'll be a waste of money and if it fails within 2-3 years it'd be disappointing.
"...It was definitely worth paying the extra for the warranty. Kudos and thumbs up!" Read more
"...bought it, because if a product fails within 2-3 years it is not worth the money and one should "suck it up" and get a new one, especially if is a..." Read more
Customers are mixed about the protection. Some mention it has good protection plans, reliable insurance, and warranties, while others say it's useless and a waste of time and money.
"A wonderful Protection Plan. You take care of your customers. That in itself is great. V. Klosowski" Read more
"...into place after the manufacturer warranty and therefore the protection isn’t useful unless your manufacturer warranty expires more than a few..." Read more
"Love the protection plan. They just took care of business." Read more
"Warranties are good especially now days." Read more
9 customers mention "Battery"0 positive9 negative
Customers are dissatisfied with the battery of the vacuum cleaner. They mention that it broke within a year, the wheel broke off the powered vacuum head, and the battery port broke. The top of the product shattered like glass and the charger port broke shortly after purchase. The battery would hold a charge for 10 minutes and then the vacuum would die.
"Bought a warranty on a cordless vacuum. Battery port broke. Answered a few questions and they sent me a gift card for the amount paid for vacuum...." Read more
"...works, but my issue is that it's 3 year insurance and my product broke within a year...." Read more
"...Actually broke off not able to reinstall it. They gave me full credit of $159 immediately." Read more
"...Within 4 months the wheel broke off the powered vacuum head...." Read more
Asurion did exactly what they said they would do. We actually had 2 separate issues with our vacuum and they fixed it both times. The process was fast and easy. I recommend this warranty to everyone!
Our vacuum died at 2.75 years, we had purchased the 3 year Assurion plan. I made a claim and sent the vacuum for repair. They made good on the claim, we have a working vacuum now. I highly recommend adding insurance to the cost of your appliances/electronics.
There were a few hoops to jump through on my claim like doing some of the claim online and some had to be over the phone. There was also a few forms to fill out and lots of pictures needed. Some of this was very repetitive but in the end they warranted my claim.
My Eureka floor sweeper was recommended to me by my sister who also suffers from chronic neck and low back and the perfect floor sweeper! Unfortunately it quit working, about two weeks ago. I was so disappointed since I'd only had it for about two years... and had family coming today. From day 1, Asurion was so easy to work with and with the horrible customer service I've experienced over the past years, it was so nice to talk to 2 different reps that actually knew what they were talking about! Anyway, after confirming all of my warranty coverage, Asurion sent me a pre-paid label. A few days later, I received a text and email letting me know my sweeper had been received and it would be sent to repairs and could take up 10 days for and possible repairs and if they couldn't repair it, I would be refunded through Amazon. Well, I was informed yesterday that my sweeper couldn't be repaired, so I ordered a new one and it will be here today before my family gets here. Thank you, to Asurion for such great Customer Service Representatives!!! Lubelle
