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Purchase options and add-ons
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Asurion is taking the guesswork out of finding product protection plans to fit your needs. Products fail - often at the most inconvenient time. It’s a good thing you’re covered because no other plan can protect your stuff the way an Asurion Protection Plan can. Simply put, Asurion Protection Plans cover your products when you need it most with a fast and easy claims process. Buy a protection plan from a company that you know and trust. Add an Asurion Protection Plan to your cart today! Please see "User Guide [pdf]" below for detailed terms and conditions related to this plan.
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Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the value, protection, ease of use, and service of the vacuum cleaner. For example, they mention it's a good investment on small appliances, the process is fast and easy, and the service is fast. Customers appreciate the quality. That said, some disagree on performance.
32 customers mention "Ease of use"32 positive0 negative
Customers find the process fast and easy through a chat function on the website. They also say the protection plan is easy to purchase and install. Customers also appreciate the quick response and resolution to issues.
"...Had a great experience with product repair and replacement. Easy to do!!" Read more
"...It was quick and efficient. I had my refund within minutes of completing the required information. I highly recommend. 5 stars" Read more
"Easy to process claim and they responded the same day and next to resolve the issue." Read more
"Quick easy effective , super - suggesteed" Read more
28 customers mention "Value"20 positive8 negative
Customers like the value of the product. They mention that the coverage is adequate, the price of the coverage was very reasonable, and the vacuum cleaner was a good value. Some say that it's worth the extra money for protection.
"...Thank you asurion protection. Best value!" Read more
"Thankfully I got this with a vacuum. They paid asap quic and easy. Worth the money." Read more
"...This warrantee is completely worthless...." Read more
"The coverage is adequate, the price of the coverage is very reasonable. I feel they should supply the purchaser a printed document on the coverage." Read more
Customers like the quality of the cleaner. They say it's reliable and a great product.
"...Bot-Vac that we bought began to give us trouble, it did an excellent job in cleaning, however it would not stay connected to wi-fi, so it was as..." Read more
"Excellent product ,recomendable for anyone" Read more
Customers like the service. They say the return was processed very fast and the refund card was issued on the following day. They also mention that the shipping is fast and easy.
"...My vacuum is working well and is as good as new. Great service, quick and thorough." Read more
"Using this protection plan was fast and easy and the broken item was fully replaced with a brand new one!" Read more
"...The company is 100% on the level and shipping is fast and easy. No hassle, just send it in...." Read more
"I don't recommend this insurance, because the service is horrible, I've been trying to access the insurance for two days and I'm not getting it." Read more
Customers are mixed about the performance of the vacuum cleaner. Some mention that it works great and is as good as new, while others say that it stopped working permanently, makes a loud squealing noise, and has poor suction.
"...The Roomba malfunctioned after less than 2 months of use...." Read more
"...The process worked well and I will buy Extended Protection on future items." Read more
"I purchased an extended warranty for my robot vaccum. It quit working and I contacted Asurion...." Read more
"...All issues were resolved and they also cleaned it and replaced the parts which was a nice surprise...." Read more
4 customers mention "Item"0 positive4 negative
Customers are dissatisfied with the item. They mention that it is unrepairable and takes 3 weeks for repair.
"...The item was unrepairable and the issued me an instant refund. Could this had gone any better? NO It was amazing!" Read more
"Super easy to submit claim. Only issue it took 3 weeks for repair...." Read more
"Couldn't repair my item and non hassle refund was able to purchase another item the next day... love the company!!!!" Read more
"...They returned it stating it was fixed. Not only was the item not fixed, it sounded like it was vacuuming steel balls when running...." Read more
I strongly advice the purchase of this protection. My wet/dry vacuum suddenly gave out. It started smoking. Needless to say I was out of a wet/dry vacuum. Thankfully I had purchased the asurion protection. Thank God I did. I quickly filed a claim and after answering a couple of questions I was approved and a gift card for Amazon to replace the item was emailed to me. It was so easy and stress less. I purchased another wet/dry vacuum and of course I purchased the asurion protection. I would have been out $300 if not for the added protection. Thank you asurion protection. Best value!
This is a review of the Asurion insurance - not the Roomba that it insured. The Roomba malfunctioned after less than 2 months of use. If I had not purchased the insurance I would be stuck with a bad unit and no coverage even though it was under warranty due to the fact that I Robot advised that the seller on Amazon was unauthorized and therefore they would not service the unit. They had an answer to the issue which they could resolve but they would not service it. The Asurion techs were unable to fix the problem and i was reimbursed for the purchase price - however not the tax or the cost of the insurance plan. A very bad experience with this purchase.
The online process to request a repair was easy to use via a chat. It took 2 days to "approve" the return and then they sent a prepaid UPS label. The botvac arrived to repair depot in 4 days. After a week, they determined it could not be repaired and then ASURION was quick to refund my purchase price to an Amazon gift card. The process worked well and I will buy Extended Protection on future items.
I was happy knowing that either way from the outcome, I would be satisfied. My product would either be fixed or I'd get my money back (:. I got a resolution very fast too. I am very satisfied with my experience with Asurion!
I had a warranty on a Roomba vacuum cleaner. I started having trouble with it in June 2023. I called assurian and they said to mail it to them. They said they found nothing wrong with it. The same problem happened again in July and August. I had to mail it back each time. Finally when it happened again the last week of January 2024 I asked to talk to a supervisor. He said he would look at the comments associated with my claim. I did not hear from him, and after 10 days I reached out to him in e-mail. He said he would present my claim to his manager. I finally got an answer that they would send me a credit for the product. I then got emails asking for pictures of the product. After a few more phone calls and a few more weeks, they finally put the credit on my Amazon acct. This claim took me 10 months of phone calls and emails.
