Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $10 to repair or $29 to replace your phone.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
This product has sustainability features recognized by trusted certifications.
Pre-owned
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
This is determined using the 90-day median price paid by customers for the product on Amazon. We exclude prices paid by customers for the product during a limited time deal. Learn more
T-Mobile Locked - Compatible with most of the GSM carriers such as T-Mobile and its MVNOs like Ultra, Simple, and Mint. Is not compatible with other GSM carriers or CDMA carriers such as AT&T, Verizon and Sprint.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the value, size, performance, appearance and ease of use of the cellular phone. For example, they mention it saves them money, works well, looks great and that basic apps and web browsing work great. They also like the condition, battery life, and ease to use. That said, some complain about the quality and say it's a waste of money and time.
Customers are satisfied with the condition of the cellular phone. They mention that it is a well-reviewed, solid phone that meets all of their needs. Some say that the phone has blemishes on the side, but the rest of the phone is immaculate.
"Excellent phone, in excellent condition." Read more
"...3. Better hardware: This phone has a larger sensor main camera and a 3x zoom lens, a larger hard drive (128gb vs 32gb), a brighter/larger/higher..." Read more
Customers like the performance of the cellular phone. They mention that it works great, runs amazing, and has no issues. Some say that the phone works on T-Mobile and has the features they need.
"...Basic apps and web browsing work great and the price was right compared to a new one!" Read more
"...The phone is fairly priced, in good enough condition, works on T-Mobile, and has the features I wanted for my next phone...." Read more
"Works perfectly. Easy to set up myself with google/Samsung back up." Read more
"Did not work consistently with data SIM card with Tmobile. Only works with internet connection." Read more
Customers like the battery life of the cellular phone. They mention that it has a good battery life.
"...The battery life is good and the phone appears to be in perfect condition...." Read more
"...The improvements around privacy/restricting background apps, battery life optimization, newer/better security, and ability to use newer apps are all..." Read more
"...The phone constantly had poor reception and the battery would not last more than a few hours at a time after a full charge...." Read more
"...trying to figure out but all in all the phone was in great condition great battery life and am very happy that it connected immediately to my..." Read more
11 customers mention "Value"11 positive0 negative
Customers appreciate the value of the cellular phone. They mention that it has saved them money.
"...Basic apps and web browsing work great and the price was right compared to a new one!" Read more
"...with some compromises (older devices, a little wear), but has saved me money, and is less bad for the environment.***********************..." Read more
"...As to the features in question. First, I feel it was worth the money...." Read more
"This phone seemed like a great value for a good price...." Read more
Customers are satisfied with the appearance of the cellular phone. They mention that it looks great, has a good display, and takes great pictures.
"Phone looks great but 1 problem- it's locked to a corporate IT account and so far inaccessible...." Read more
"Looks great, complete reset without having to deal with someone else's account, and just a great phone" Read more
"...Responded to questions I had quickly and phone works great and looks great purchased excellent condition." Read more
"It takes a great picture and gets great service in my area." Read more
4 customers mention "Ease of use"4 positive0 negative
Customers find the cellular phone easy to use. They say it works perfectly, is easy to set up, and connects immediately to their network. They also say that switching apps and info over was easy with a cable.
"Works perfectly. Easy to set up myself with google/Samsung back up." Read more
"...condition great battery life and am very happy that it connected immediately to my network with no issues thank you very much!" Read more
"Product exactly as advertised. Switching apps and info over was easy with a cable. Does what I need it to do." Read more
"I like fingerprint reader it is easy and fun to use. The batter life is fantastic. The face recognition is awesome." Read more
4 customers mention "Size"4 positive0 negative
Customers like the size of the cellular phone. They say it has a nice size screen, and it meets all of their needs. Customers also appreciate the larger sensor main camera and 3x zoom lens.
"...3. Better hardware: This phone has a larger sensor main camera and a 3x zoom lens, a larger hard drive (128gb vs 32gb), a brighter/larger/higher..." Read more
"...Yes, I like it. The size is good, the feel is right. It works well. As to the features in question. First, I feel it was worth the money...." Read more
"...This is a well reviewed, solid phone that meets all of my needs, and I'm happy with it." Read more
"...Just like brand new. Battery life is good and it has a nice size screen." Read more
7 customers mention "Quality"2 positive5 negative
Customers are dissatisfied with the quality of the cellular phone. They mention that it's a waste of money and time, selling defective cell phones, and not a useful phone. Some customers also say that the phones are counterfeit and have bloatware.
"...Good luck if you believe the "Certified Renewed" claim. Waste of money and time." Read more
"...The Device Care app is pretty good, and the newer versions of Android allow more control over how much apps can run in the background and consumer..." Read more
Didn't work correctly out of the box. It locked up on boot screen the first time. Then I reset and restarted it, and it gave me errors posted in the picture. This phone certainly has a problem.
I purchased this refurbished phone, and it included a charging cord (not the original) and functions as well as expected from a new one. The battery life is good and the phone appears to be in perfect condition. I am happy with this phone, as it works well for a non-power user function. Basic apps and web browsing work great and the price was right compared to a new one!
BOTTOM LINE/LONG STORY SHORT The phone is fairly priced, in good enough condition, works on T-Mobile, and has the features I wanted for my next phone. Buying refurbished products comes with some compromises (older devices, a little wear), but has saved me money, and is less bad for the environment.
********************************************************************************************************************* Review after 1 week of use. Coming from a 5 year old LG G6.
PACKAGING/FIRST IMPRESSIONS First off, the phone boots up with an AT&T logo, and has AT&T software on the phone. That said, the device recognized my T-Mobile sim card and works with phone/messaging/mobile data.*
The phone arrived very fast, with a generic non-Samsung power brick and cable; I generally avoid using cheap included power accessories.
CONDITION The device had some light scuff marks on the sides, and a few surface scratches on the screen, but these don't show up when the screen is turned on, and the scuffs will be covered up by a case. Most importantly the back camera glass is free from scratches. I'd say it's closer to good condition than excellent, but good enough considering it's a previously owned 3 year old device.
FEATURES The main reasons for buying a new phone for me were: 1. Better battery life: really good, probably lasting a little over 2 days** (50-ish hours) with fairly heavy use (YouTube several hours/day, +25 tabs open, taking +10 photos a day, using sticky notes for ideas, etc.). I will update this estimate if it is noticeably worse or better after a couple weeks of use.
2. Newer OS: my old phone uses Android 9.0, while this phone gets Android 13 (and maybe 14). The improvements around privacy/restricting background apps, battery life optimization, newer/better security, and ability to use newer apps are all things I can appreciate if not always notice.
3. Better hardware: This phone has a larger sensor main camera and a 3x zoom lens, a larger hard drive (128gb vs 32gb), a brighter/larger/higher contrast OLED screen vs an LCD, a 35% bigger battery, top and bottom speakers for stereo listening, a faster CPU/GPU and more ram, and newer Bluetooth, WiFi, and 5g included. So yeah, quite a few improvements over 5 years!
OVERALL IMPRESSIONS The Samsung S20 FE 5G delivers all the features I wanted in my next phone. It does this despite being a 3 year old model, with newer phones not really adding anything I needed. This coupled with choosing the renewed option means this phone at this price is a bargain. For me the few scuffs and having to uninstall bloatware weren't a deal breaker, but my expectations weren't high and these tradeoffs are worth considering before buying.
NOTES * My guess is the refurbishing company buys used phones locked to various carriers, then unlocks them as part of the renew/refurbishing process before selling them. Long story short, the phone works, which is all that matters.
All of the AT&T software is bloatware/not needed, and some won't even work with T-Mobile. I removed all of it, as well as some Google and Samsung bloatware, with Android Debug Bridge (ADB), which requires a little work and an hour or so of your time. Since I tend to use phones for 5ish years, it's worth it but this may not be for everyone. To be fair, a T-mobile device would likely also include T-mobile, along with the standard Google, and Samsung bloatware, so I don't count this as a negative.
**I spent a couple hours really optimizing the phone for maximum battery life. I uninstalled all the bloatware, restricted background data, have background apps go to sleep, disabled automatic app updates, turn off NFC/GPS location/Bluetooth/mobile data when not in use, disabled wireless and fast charging, and have power saving and adaptive battery settings turned on.
The Device Care app is pretty good, and the newer versions of Android allow more control over how much apps can run in the background and consumer power. For me the effort it was worth it, but I don't know to what extent these changes improved battery life.
I purchased this phone refurbished in an attempt to save money over the price of a new one. When I received the phone, there was an AT&T label on the back of the phone, and it was advertised as a (T-Mobile) I understand that this does not affect the phone. It appeared to look almost new. I spent all of the time necessary for configuring the phone with my contacts, apps and passwords etc... It worked initially however within the first day, I noticed that the signal was terrible in several areas that my last S10 worked perfectly. I reset the phone along with checking the health and everything checked out, to include going to the Samsung troubleshooting website and following the recommendations there. The phone constantly had poor reception and the battery would not last more than a few hours at a time after a full charge. Unfortunately, the phone could not be returned due to me getting frustrated and tossing it onto the countertop, cracking the screen. Good luck if you believe the "Certified Renewed" claim. Waste of money and time.
The phone arrived in good time and in great condition. Had I received it as a gift I wouldn't have known it was "renewed." Yes, I like it. The size is good, the feel is right. It works well. As to the features in question. First, I feel it was worth the money. While I do not usually make use of it, the facial recognition feature appears to work. So 5 stars. As for the battery life. So far so good, but an upcoming trip will provide a better answer. So, 5 for the time being. Last note. My thanks to the seller, Re-cell. It's good to know you're out there if needed.
I was replacing my S10 and I still wanted a memory card. I am very pleased with this phone there are a few new features that I'm still trying to figure out but all in all the phone was in great condition great battery life and am very happy that it connected immediately to my network with no issues thank you very much!