I took photos of the phone the day of arrival but now cant find them.. but the phone came in EXCELLENT condition although the packaging was just a box with little to ensure a safe delivery. The phone was unlocked but a **NETWORK UNLOCK CODE** kept popping up when sim card was insterted. (Thats the photo in this review.) So I swore the phone wasnt unlocked. Reached out to the seller and my carrier which was walmart family mobile. I was told by my carrier i needed a new sim card. So i ordered it and when it finally arrived, boom same error. My carrier reset the sim many times and still no luck. When i had messaged the seller they gave me a code that wasnt right and when i reached out again, still another wrong code. What the phone fails to warn you is that only after a few attempts it will lock you out completely. It will then say **MASTER KEY CODE** needed. I googled what that was and it seemed like a hopeless code to obtain. The startup on the phone says AT & T. So i took it to their store and they had said that yes the phone was unlocked!! But the network was locked to walmart family mobilewhich was my carrier . So come to find out the code i needed, the first code, the network unlock code, I needed from my carrier! They absolutely missed it and after days of this mess and ongoing phone calls, finally the walmart family mobile agent on that day in the At&T store had told me the codes i needed from day one. Idk how they just skipped the option and blamed my sim card. The codes arent a secret and im still unsure why they didnt recommend theirs to fix it. I guess they just assumed it wasnt their codes needed. But it was!!! Unbelievable right!! So then were now stuck on master key code and no one, my carrier, nor AT&T, nor samsung can help with that. Due to the sellers wrong codes, me googling the wrong codes, and most of all my carriers support line not mentioning their codes, I was locked out and was gonna return the phone. However AT&T did show me other sim cards put into the phone by other carriers were working. It was still unlocked but just couldnt now be used on family mobile and possibly all tracphone carriers due to the master key code lock. So with that said I swapped to AT&T prepaid and got their sim card and it all worked great! It was recommended to get the sim card from the AT&T store directly because sometimes those sim kits at walmart dont always work correctly and are nonrefundable. So if this issue happens to you just be sure to ask your carrier for those network codes!! The seller now knows what to suggest if this happens to another and I'm telling you that the carrier has the codes and all will be fine. Also the seller offered me a replacement phone and partial refund for this issue. I declined a replacement only because I couldnt send this phone back and await a new one. I was already without a phone long enough dealing with this for days. So the seller at least still gave me a partial refund and that was okay with me. So the customer service is well and fair from them!!! Also even AT&T said the phone itself was in such great shape! So far so good on the phone itself, everything is working as it should.