Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $29 to repair/reimburse, $39 to repair or $79 to replace your phone.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
Refurbished - Excellent
$324.95$324.95
Refurbished - Good
$299.99$299.99
Refurbished - Acceptable
$294.99$294.99
Samsung Electronics Galaxy Note 20 Ultra 5G Factory Unlocked Android Cell Phone | US Version | 128GB of Storage | Mobile Gaming Smartphone | Mystic Bronze, SM-N986UZNAXAA (Renewed)
Sustainability features
This product has sustainability features recognized by trusted certifications.
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
![Pre-owned Certified: Electronics](https://cdn.statically.io/img/m.media-amazon.com/images/I/319JVBnl5IL._SS128_.png)
Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
Price: | $324.95$324.95
Return this item for freeWe offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy. Read the full returns policy How to return this item:
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Typical price: | $339.99$339.99
Details This is determined using the 90-day median price paid by customers for the product on Amazon. We exclude prices paid by customers for the product during a limited time deal. Learn more |
Price: | $299.99$299.99
Return this item for freeWe offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy. Read the full returns policy How to return this item:
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You Save: | $40.00$40.00 (12%) |
Typical price: | $339.99$339.99
Details This is determined using the 90-day median price paid by customers for the product on Amazon. We exclude prices paid by customers for the product during a limited time deal. Learn more |
Price: | $294.99$294.99
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You Save: | $45.00$45.00 (13%) |
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
This product is inspected, tested, and refurbished, as necessary to be fully functional according to Amazon Renewed standards.
Purchase options and add-ons
Brand | SAMSUNG |
Operating System | Android |
Ram Memory Installed Size | 12 GB |
CPU Model | Qualcomm Snapdragon S3 MSM8260 |
CPU Speed | 2.84 GHz |
Memory Storage Capacity | 128 GB |
Screen Size | 6.9 Inches |
Resolution | 1440x3088 |
Model Name | Galaxy Note 20 Ultra 5G |
Wireless Carrier | Unlocked |
About this item
- 6.9 inch, 3088 x 1440 (Quad HD plus), Infinity-O Super AMOLED plus Display, 4500mAh Battery, Android 10, upgradable to Android 11, One UI 3.0
- 128GB ROM, 12GB RAM, microSDXC Card Slot, Qualcomm SM8250 Snapdragon 865 5G plus (7nm plus), Octa-Core, Adreno 650
- Rear Camera: 108MP, f/1.8 plus 12MP, f/3.0, 5x optical zoom, 50x hybrid zoom plus 12MP, f/2.2 (ultrawide), Front Camera: 10MP, f/2.2
- 2G: GSM 850/900/1800/1900, CDMA 800/1900, 3G: HSDPA 850/900/1700(AWS)/1900/2100, CDMA2000 1xEV-DO, 4G LTE: B1(2100),B2(1900),B3(1800),B4(AWS),B5(850),B7(2600),B8(900),B12(700),B13(700),B14(700),B18(800),B19(800),B20(800),B25(1900),B26(850),B28(700),B29(700),B30(2300),B38(2600),B39(1900),B40(2300),B41(2500),B46(5200),B66(AWS-3), 5G: 2/5/41/66/71/260/261 SA/NSA/Sub6/mmWave - Single SIM
- Compatible with Most GSM and CDMA Carriers like T-Mobile, AT andT, MetroPCS, etc. Will Also work with CDMA Carriers Such as Verizon and Sprint.
Frequently bought together
![Samsung Electronics Galaxy Note 20 Ultra 5G Factory Unlocked Android Cell Phone | US Version | 128GB of Storage | Mobile Gami](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/I/51tQeY4+e3L._AC_UL116_SR116,116_.jpg)
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WARNING:
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This Item ![]() Samsung Electronics Galaxy Note 20 Ultra 5G Factory Unlocked Android Cell Phone | US Version | 128GB of Storage | Mobile Gaming Smartphone | Mystic Bronze, SM-N986UZNAXAA (Renewed) | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $324.95$324.95 | $321.00$321.00 | $316.00$316.00 | $244.00$244.00 | $229.46$229.46 | -15% $287.32$287.32 Typical: $336.71 |
Delivery | — | Get it Jul 19 - 25 | Get it Jul 19 - 25 | Get it as soon as Friday, Jul 19 | Get it Jul 19 - 25 | Get it as soon as Friday, Jul 19 |
Customer Ratings | ||||||
Face recognition | 4.2 | 4.6 | 4.2 | 3.9 | 4.1 | 5.0 |
Fingerprint reader | 4.1 | 4.2 | 4.5 | 4.3 | 4.0 | 5.0 |
Battery life | 4.1 | 4.3 | 4.2 | 3.7 | 4.0 | 5.0 |
Sold By | Prime Mobility | Last Of The Loot | Last Of The Loot | thegadgetdeals | Last Of The Loot | DAC Enterprises |
display size | 6.9 inches | 6.9 inches | 6.9 inches | 6.7 inches | 6.7 inches | 7 inches |
memory capacity | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB | 128 GB |
model name | Galaxy Note 20 Ultra 5G | Galaxy Note 20 Ultra 5G | Galaxy Note 20 Ultra 5G | Galaxy Note20 5G | Galaxy Note 20 | Samsung Galaxy S20+ Plus 5G |
operating system | Android | Android | Android | Android 10.0 | Android 10.0 | android |
connectivity tech | Wi-Fi | USB | USB | USB | Bluetooth, Wi-Fi, USB, NFC | Wi-Fi |
display type | AMOLED | AMOLED | AMOLED | AMOLED | AMOLED | AMOLED |
water resistance | water resistant | water resistant | not water resistant | waterproof | water resistant | water resistant |
gps navigation | ✓ | — | — | ✓ | ✓ | ✓ |
What's in the box
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Customer Review: Not working after two weeks
Azandrea Spence
Product information
Product Dimensions | 6.49 x 3.04 x 0.32 inches |
---|---|
Item Weight | 7.2 ounces |
ASIN | B08HHT4XTS |
Item model number | SM-N986U1 |
Batteries | 1 Lithium Ion batteries required. |
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #284 in Amazon Renewed (See Top 100 in Amazon Renewed) #76 in Renewed Smartphones |
Is Discontinued By Manufacturer | No |
OS | Android |
RAM | 12 GB |
Wireless communication technologies | Cellular |
Connectivity technologies | Wi-Fi |
GPS | True |
Special features | S Pen Stylus |
Display technology | AMOLED |
Other display features | Wireless |
Human Interface Input | Touchscreen with Stylus Support |
Scanner Resolution | 1440x3088 |
Other camera features | Rear |
Form Factor | Smartphone |
Color | Mystic Bronze |
Battery Power Rating | 4500 Milliamp Hours |
Whats in the box | Travel adapter, Data cable, Ejection Pin, Quick Reference Manual, Terms & Condtions, Health & Safety Guide |
Manufacturer | Samsung Electronics |
Date First Available | September 6, 2020 |
Memory Storage Capacity | 128 GB |
Standing screen display size | 6.9 Inches |
Ram Memory Installed Size | 12 GB |
Battery Capacity | 4500 Milliamp Hours |
Weight | 0.45 Pounds |
Charging Time | 25 minutes |
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Samsung Electronics Galaxy Note 20 Ultra 5G Factory Unlocked Android Cell Phone | US Version | 128GB of Storage | Mobile Gaming Smartphone | Mystic Bronze, SM-N986UZNAXAA (Renewed)
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Product Description
This pre-owned or refurbished product has been professionally inspected and tested to work and look like new. How a product becomes part of Amazon Renewed, your destination for pre-owned, refurbished products: A customer buys a new product and returns it or trades it in for a newer or different model. That product is inspected and tested to work and look like new by Amazon-qualified suppliers. Then, the product is sold as an Amazon Renewed product on Amazon. If not satisfied with the purchase, renewed products are eligible for replacement or refund under the Amazon Renewed Guarantee.
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What should I expect to receive with my Amazon Renewed purchase?
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In what condition can I expect my Amazon Renewed product to be?
What is Amazon Renewed?
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Quality you can afford
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Products you can trust
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Purchases with an impact
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Trusted coverage
What should I expect to receive with my Amazon Renewed purchase?
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In what condition can I expect my Amazon Renewed product to be?
What is Amazon Renewed?
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Quality you can afford
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Products you can trust
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Purchases with an impact
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Trusted coverage
What should I expect to receive with my Amazon Renewed purchase?
Model Year
In what condition can I expect my Amazon Renewed product to be?
Sustainability features
This product has sustainability features recognized by trusted certifications.
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
![Pre-owned Certified: Electronics](https://cdn.statically.io/img/m.media-amazon.com/images/I/319JVBnl5IL._SS128_.png)
Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the value and condition of the cellular phone. For example, they say it looks and works like new, has a perfect camera and is in great shape. That said, some complain about the security and disagree on performance, battery life, charging, and scratch resistance.
AI-generated from the text of customer reviews
Customers like the value of the cellular phone. They say it looks and works like new, has perfect quality, and takes beautiful photos. The graphics and processing are top notch, and the edges look great. The U/I is well polished, and games look good and run well on the phone.
"...ORIGINAL 4-Star Review: Phone looks NEW! Fingerprint reader is inferior to Note 8...my last Samsung Note.Phone looks new...." Read more
"...Absolutely fantastic camera and video recorder." Read more
"...Overall, you get what you pay for, and the phone to me looks great. The functions I mainly use do work...." Read more
"...The phone is beautiful and the S-pen works great. It has good battery life and works like new...." Read more
Customers like the condition of the cellular phone. They say it's in pristine condition, looks brand new, and has perfect quality. Some customers also mention that the body of the device seemed fine, while others say that there were obvious defects to the display. Overall, most are happy with the condition and performance of the phone.
"Awesome condition, easily able to add to my phone plan (Metro), works great and came with the charger. Nice!" Read more
"...The phone arrived on time and it was in excellent condition, as advertised. Setup and transfer were simple...." Read more
"...Phone fell on ground and S-Pen came out and snapped in half from fall. This is the first time this has happened with any Note I've owned...." Read more
"...The phone does have minor case scratches, but it is in excellent condition...." Read more
Customers like the camera in the cellular phone. They say the features are great, the camera is awesome, and has a lot of good presets. Some mention that the phone is a great multifunction smartphone with many capabilities.
"...Absolutely fantastic camera and video recorder." Read more
"...there were a few small scratches near the C port and I was happy with the phone features. I would never have returned it if it had worked 100%...." Read more
"...Also the phone was not a refurbished phone.Upon booting the phone it was not fully charged, where it already had an account on the phone...." Read more
"...Overall, the phone works great thus far. Camera is fantastic, S pen is lovely. The back of the phone is perfect...." Read more
Customers are mixed about the performance of the cellular phone. Some mention that it works great, has 12GB RAM, and the camera works well. However, others say that some features do not work, the s pen does not work right, and that the fingerprint reader barely works.
"Awesome condition, easily able to add to my phone plan (Metro), works great and came with the charger. Nice!" Read more
"...In addition after a couple of days the power button wouldnt work every time and I had to shut down the phone using Bixby...." Read more
"...Phone was clean, no marks, works great. Just upgraded from Note 9, so operation is smooth...." Read more
"...The functions I mainly use do work. I am satisfied with the purchase, and I would shop here again." Read more
Customers have mixed opinions about the scratch resistance of the cellular phone. Some mention that it has no scratches or scuffs, while others say that it had a few scratches and dings on the front glass.
"...It came with an off brand charger. The phone does have minor case scratches, but it is in excellent condition...." Read more
"So far out of box, everything is as should be. Phone was clean, no marks, works great. Just upgraded from Note 9, so operation is smooth...." Read more
"...The tiny scratch and the defective charging brick are very frustrating. That said, I am a Note guy...." Read more
"...I usually use a phone case so it's not visible. The screen has absolutely no scratches. It's the S pen that definitely seen better days...." Read more
Customers are mixed about the battery life of the cellular phone. Some mention that it's awesome, charges to 100%, and lasts easily for a whole day. Others say that it is a little disappointing, weak, and quickly drains.
"...The phone is beautiful and the S-pen works great. It has good battery life and works like new...." Read more
"...The battery life is terrible. Drained within 5 hours with medium usage...." Read more
"...12GB RAM. Camera works well. Battery is OK enough. Screen was perfect. Bronze color is matte, not glossy...." Read more
"It's great long lasting battery" Read more
Customers are mixed about the charging of the cellular phone. Some mention that it works great and comes with the charger, while others say that it doesn't even start, it is not fully charged, and that the battery won't charge past 58%.
"...Only problem was wall charging block didn't work but cord is good. Absolutely fantastic camera and video recorder." Read more
"...easily able to add to my phone plan (Metro), works great and came with the charger. Nice!" Read more
"...Upon booting the phone it was not fully charged, where it already had an account on the phone...." Read more
"...The tiny scratch and the defective charging brick are very frustrating. That said, I am a Note guy...." Read more
Customers are dissatisfied with the security of the cellular phone. They mention that it was not factory unlocked as advertised, the software was damaged, and the eSIM was still locked.
"...I next contacted t-mobile and the rep stated that the phone is not eligible to be unlocked, which rendered the phone unusable...." Read more
"...Unfortuantely deep down in the system somehow eSIM was still locked and there is nothing that they can do about that, although the Phone About..." Read more
"My only dislike with this device that it wasn't fully unlocked, maybe my version of fully unlocked is different from everyone else's but when I see..." Read more
"...The phone looks wonderful, sleek, no scratches, completely unlocked..." Read more
Reviews with images
![eSIM not working from 1 of 3 Sellers! Otherwise still best Samsung Flagship with SD Card](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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ORIGINAL 4-Star Review: Phone looks NEW! Fingerprint reader is inferior to Note 8...my last Samsung Note.
Phone looks new. Delivery time was longer than normal. I like the features so far. The fingerprint reader is not so great. Seems slow reading, probably because the technology uses the screen and not a lens like on the Note 8. Older fingerprint readers, like on my Note 8 are faster, although rear placement, it's much faster using the camera lens or whatever the technology is that scans my fingerprint. Bottomline, it's twice as fast. The fingerprint reader on this Note 20 Ultra, which scans from the middle of the lower third of the screen, is slow and feels cumbersome. I'm constantly having to rescan or place my thumb over the fingerprint icon longer. Entering my PIN is faster. I may disable the fingerprint reader. I have to keep my thumb on the screen for 1-2 seconds to get it to unlock. Still new to using the phone. I got this phone as a memory upgrade to my Note 8 and so far I like that I have 512 GB internal and 512 GB microSD so I'm sporting 1 TB combined. Although it may have numerous features I haven't discovered yet, it feels very similar and familiar to my Note 8, which I like. Only one week with this new phone so we'll see how it goes. I may update my review.
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/81-IHGtJIqL._SY88.jpg)
Upon booting the phone it was not fully charged, where it already had an account on the phone. The seller claimed the phone was unlocked, however, the phone booted with t-mobile software and was not factory reset.
This prompted me to reach out to Samsung to confirm if the phone was unlocked or not where I was told by the rep after providing the IMEI information that the phone is locked to T-mobile carrier.
I next contacted t-mobile and the rep stated that the phone is not eligible to be unlocked, which rendered the phone unusable.
This ordeal has been a huge inconvenience due to the fact I spent money on the phone with guarantee it would be unlocked and working.
The seller had responsibility to ensure the phone was wiped of all previous user data, as well as ensuring the phone was not restricted to any carrier. If so, I would not be writing my review to warn others.
I should not have had to go through so many hoops to confirm the validity of the phone when the phone should have been in the 'unlocked condition' as described on Amazon.
I am recommending that AMAZON put in place a system that requires the SELLER to verify that the phone is unlocked by loading IMEI info before we as the CUSTOMER complete the purchase to prevent this from reoccurring.
I have reached out to the seller to resolve this issue and have sent the phone back to receive a full refund.
This experience has made me question Amazon's standards in regards to electronics where I do not have confidence or faith in purchasing any phone that is claimed to be unlocked from its Amazon sellers. Not until Amazon can guarantee that sellers will be true to their listings.
In addition, the seller should be more mindful and considerate of the phones they are selling to people as we are spending real money and trusting that they will send us a phone that works and is truly unlocked with no restrictions as described.
Please be aware of the risks you are taking when purchasing a "refurbished" or "renewed" phone from Amazon as you may not recieve the item as it is described on Amazon.
Top reviews from other countries
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