No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
This product has sustainability features recognized by trusted certifications.
Pre-owned
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
New Condition Price: $147.50 New Condition Price: $147.50$147.50
The “New” price refers to the current Featured Offer price for a NEW version of the item. You may see this displayed as a strike-through price for used offers. Learn more
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the quality, strength, appearance and battery life of the video game accessories. They mention that it takes amazing pictures, has a beautiful display and that it looks pretty new. That said some complain about the speed and performance. They say it's slow to respond to touch and swipe, and that the phone is not ported to work in the United States.
Customers are satisfied with the quality of the phone. They mention that it works pretty good, has a beautiful display, and has a very good camera. Some say that the phone has big issues.
"...When it connects the calls are clear. It also has a very good camera.Biggest issues:..." Read more
"...say that this phone from the outside looks pretty new screen bright and nice I'm enjoying it so far.no scratches all the way from Jamaica big up all..." Read more
"Beautiful display, great performance, great battery life, fast charging, and good audio, is feature-packed and is surprisingly durable...." Read more
Customers are satisfied with the appearance of the video game accessories. They mention it has a beautiful display, looks new, and is bright.
"...] So far I must say that this phone from the outside looks pretty new screen bright and nice I'm enjoying it so far.no scratches all the way from..." Read more
"Beautiful display, great performance, great battery life, fast charging, and good audio, is feature-packed and is surprisingly durable...." Read more
Customers are dissatisfied with the performance of the phone. They mention that it's not working for them on T-Mobile, it'll barely run Outlook or Gmail apps, and the touch screen doesn't work.
"...At this point I'm stuck with a phone that does not work (and worked poorly on its best day as detailed below), and Samsung refuses to provide any..." Read more
"Right out of the box, can barely run Outlook or Gmail apps. Very jittery UI with ultra-high lag. Phone slow to respond to touch and swipe...." Read more
"...dad who live in other state , just after a month of use the touch screen stop working and my dad was unable to unlock the phone , I have to take it..." Read more
Customers are dissatisfied with the speed of the video game accessories. They mention that it is slow to respond to touch and swipe, and that the screen is not responsive.
"...I can't tell if the screen is just not responsive, or the phone itself is slow (which it is at times)...." Read more
"slow very is and alot sticking its thou phone new a like working It's notIts" Read more
"...Very jittery UI with ultra-high lag. Phone slow to respond to touch and swipe...." Read more
So far I must say that this phone from the outside looks pretty new screen bright and nice I'm enjoying it so far.no scratches all the way from Jamaica big up all my island people! One love.
This is an updated review after 4 months. If there is a way I could give it a negative rating -- and Samsung's support a negative rating, I would....
After 4 months it would no longer connect to T-Mobile cell towers. Called T-Mobile. They thought it a SIM card issue. So waited for a new SIM card. When it arrived, put it in. Same problem. Spent 90 mins on the phone with T-Mobile tech support trying everything they could think of. Finally told us to take it to a T-Mobile store to see if they could figure it out. We did that early today. They used the SIM in another phone and it worked fine, and they quickly concluded there was a problem with the phone. No surprise there.
Then, to waste 3 hours of my life I'll never get back, I engaged Samsung warranty support to return it for a refund. First, they said it was out of warranty. Which is false. After I proved I had only had it for 4 months with my Amazon invoice (which I had to find, download, then upload to Samsung), they agreed it was still in warranty. Then they said I could turn it in to their repair shop. I told them "No, I don't want it repaired. I want a refund." I explained this was the 4th Samsung phone my family has had and they have all died or malfunctioned early. I told them I was done with Samsung and wanted my money back. That was a 90-minute argument with lots of long pauses via chat.
I finally gave up and called their helpline. I spoke to "Mary" who was polite but started down the exact same path, so I had to again prove it was in warranty, and it was my phone, etc. Then she told me I could not get a refund, so we had an argument about that. Finally, I agreed to send it their shop for them to diagnose, but I told Mary I expected a refund once they got the phone. I told her they could burn the phone for all I care, but if they wanted to diagnose it on their time that was fine. She was evasive but said they would "do the right thing." All this took an hour.
Then I got an email with the shipping label and an email that clearly said this was a return for repair and that if they could not find anything wrong with it they would send me a bill. It was not a return for a refund. So after I calmed down, I engaged them again via chat. We started the whole conversation over yet again. And we went in a circle again.
At this point I'm stuck with a phone that does not work (and worked poorly on its best day as detailed below), and Samsung refuses to provide any compensation for it. Some of my family members think Samsung is a reliable brand even though we have endless problems with our Samsung phones (as I type this my wife is sitting in her car in the garage trying to get her Samsung to connect to Android Auto). I told my fam we are never buying another Samsung. I have long used BLU phones, and love them. Not top of the line features, but they just work.
So my advice to anyone reading this is to not buy a Samsung phone. Buy anything else. Just stay away from this mess.
Original Reivew below:
I rarely write negative reviews because I research thoroughly before I buy, but this purchase was a mistake. I've had a cheap BLU VIVO X5 for 4 years and (other than its poor camera) love that phone. Only "upgraded" because my company said I had to move to Android 12 or higher to use the company apps on my phone... I tested a BLU S61 but eventually settled on this thing. Frankly, I put a lot of stock into it being a Samsung. Big mistake.
On the plus side...it's a cell phone and it generally works and only costs about $170 delivered and with a 3-year warranty. When it connects the calls are clear. It also has a very good camera.
Biggest issues:
Fingerprint reader only works about 5% of the time. You have to try it, try it again, try it again, swear and then enter your screen code. If you are driving it's not usable because you can't be driving and entering screen codes. I dunno...maybe I'm a safer driver because it is unusable when I'm driving.
The screen is not sensitive to touch. I can't tell if the screen is just not responsive, or the phone itself is slow (which it is at times).
Anteana seems weak... I quickly lose reception if I get deeper into a building. It's worse than my prior Blue VIVO.
Other than that -- if you can get reception and it is not going slow and it is responsive to your touch -- it's an OK phone. I regret buying it.
So far I must say that this phone from the outside looks pretty new screen bright and nice I'm enjoying it so far.no scratches all the way from Jamaica big up all my island people! One love.
4.0 out of 5 stars
Great buy!
Reviewed in the United States on March 31, 2024
So far I must say that this phone from the outside looks pretty new screen bright and nice I'm enjoying it so far.no scratches all the way from Jamaica big up all my island people! One love.
Beautiful display, great performance, great battery life, fast charging, and good audio, is feature-packed and is surprisingly durable. It fell once and didn't even get a scratch. My only gripe is that it doesn't come with a USB 2.0 to USB C cable, which makes transferring files difficult. Mine came with a BLU charging adapter which is slow. Maybe a mistake.