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Ring Protect Plan
Get even more out of all your home devices with Ring Protect, a subscription service that lets you review, share, and save video and photo captured by your Ring home device. All Ring Protect plans are sold separately.
Ring Wired Doorbell Plus (Video Doorbell Pro) – Upgraded, with added security features and a sleek design (existing doorbell wiring required)
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Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
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Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Purchase options and add-ons
- Upgraded, 1080p HD wired video doorbell with Two-Way Talk and Quick Replies, Advanced Motion Detection, built-in Alexa Greetings (an exclusive Ring Protect Plan subscription feature), enhanced dual-band wifi, and customizable privacy settings
- Get motion-activated alerts on your phone, tablet or PC and check in at home anytime with Live View all in the Ring app
- Speak to visitors when you can’t get to the door with built-in Alexa Greetings, an exclusive Ring Protect Plan subscription feature
- Enjoy a more reliable connection with dual-band (2.4 or 5.0 GHz) wifi connectivity
- Hardwire Wired Doorbell Plus (Video Doorbell Pro) to your existing doorbell wiring and doorbell chime inside using the included tool kit for around-the-clock power and peace of mind
- With a Ring Protect Plan (subscription sold separately), record all your videos, review what you missed for up to 180 days, and share videos and photos.
- For added peace of mind, pair with Alexa to help you keep an eye on your home. Connect with Alexa to hear alerts on your compatible Echo device or see a Live View with an Echo Show, Fire TV, or Fire Tablet. Talk to visitors by saying, “Alexa, talk to the front door.” With a Ring Protect plan (subscription sold separately), Alexa can also make voice announcements and automatically show live video feed on an Echo Show, Fire TV, or Fire Tablet when your Ring Video Doorbell detects a person.
We want you to know
Ring Video Doorbell Pro has been renamed Ring Wired Doorbell Plus, the renaming does not change the product's quality or features and does not impact existing accessories compatibility. During the transition period, for a limited time, you may receive this product in the original packaging and naming.
Save and share video and photos with an optional Ring Protect Plan (subscription sold separately).
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the image and video quality of the security camera. They mention that it has excellent picture quality, and the video is clean and very clear. They also like the ease of installation, and motion detection. However, some customers are disappointed with connectivity. Opinions are mixed on performance, quality, value, and other aspects.
AI-generated from the text of customer reviews
Customers find the installation of the security camera reasonably simple. They mention that the programming procedure is really simple, and the installation package is complete. Customers also say the product is user-friendly and that it hooks up in the chime part easily.
"...I just received my Ring video doorbell pro and the installation was very simple and straight forward...." Read more
"...Ring Stick up Camera:The Stick up Camera installed very easy, much easier than the Ring Pro as there were no wires to connect or preinstalled..." Read more
"...The install went fairly well. The couple of questions I had they quickly and efficiently addressed with my calls to their help line...." Read more
"...It installed quickly, powered on, but then would not create a wifi network as it is supposed to in order to allow initial setup...." Read more
Customers like the video quality of the security camera. They say the video is clean and very clear, the live picture is crystal clear, and the motion detection is good. They also say the image quality is excellent and the notifications are near instantaneous. Customers are impressed with the clarity both outside for a visitor and through the app on their phone. They mention that the daytime quality is very clear and smooth, and that the field of view is great for anyone approaching their door.
"...The video is clean and very clear, the voice function works well unlike other users, the lag from sensor being triggered to app notification was..." Read more
"...The doorbell button works, the live picture is crystal clear, the motion detection is constantly improving. The mobile app keeps improving too...." Read more
"...It has even better video than the Pro, similar incoming audio, and a much-improved outgoing audio...." Read more
"...Now onto some of the issues I've had:1. Ring initially was recording very poorly and sometimes would not capture video properly if at all...." Read more
Customers like the motion detection of the security camera. They mention that it's crystal clear, and the sensitivity to movement is increased. They appreciate the customizable motion detection zones, and that it can provide motion alerts as well as extend your cameras' WiFi. They also say that the responsiveness to motion is very good, and they like that the ring notifications work well.
"...button works, the live picture is crystal clear, the motion detection is constantly improving. The mobile app keeps improving too...." Read more
"...zones that's not offered in the Windows app, you can create rules to exclude motion detection by time of day and day of week, plus access to info on..." Read more
"...It's perpendicular to my door, which means I am not capturing as much motion as I would like...." Read more
"...Like the other Ring cameras, there is a Motion Schedule option to alert you with motion alerts based on your schedule...." Read more
Customers like the image quality of the security camera. They mention it has an excellent picture, even at night. The images from this camera seem very sharp, and the night vision is pretty good overall. The pictures are share with great color, and are clear. The design of the solution is well done, and it's easy to install.
"...The Cloud service and the overall design of the solution is well done, thus there are typically not delays in any of the capabilities...." Read more
"...The pictures are share with great color. I do wish I could make my voice louder at the camera...." Read more
"...And I’ll keep the new doorbell transformer, it is a sturdy, handsome fellow even though it is buried beneath an AC return duct and 16 inches of..." Read more
"...Nice and easy. I will have to work out something to cover the shimmed side, but I’ll work something out...." Read more
Customers have mixed opinions about the performance of the doorbell. Some say it works very well, while others say it stopped working for a while. Some customers also mention that the door bell does not work immediately after installation, and that it is not as full-featured as the Android app.
"...months of use of the Ring products, I highly recommend them as a practical and cheaper solution to home security than the more expensive systems..." Read more
"...The long and the short of it is, the Pro 2 works fine...." Read more
"...if that is normal but if you do the install and the door bell does not work immediately you may want to wait 10 or 15 minutes before trouble shooting..." Read more
"...I have to say that they remain courteous, professional, and helpful...." Read more
Customers are mixed about the quality of the security camera. Some mention that it's well-made, reliable, and impressive. However, others say that it is defective, weak, and not forgiving.
"...detection working sporadically, the black screen returned, the software crashed. We kept trying different things and nothing worked...." Read more
"...And I’ll keep the new doorbell transformer, it is a sturdy, handsome fellow even though it is buried beneath an AC return duct and 16 inches of..." Read more
"...Revisiting my review once again, making it 4 stars. My doorbell would randomly die after someone pressed it, rendering it useless until I reset the..." Read more
"...and read the post titled “Ring Pro very poor audio quality - garbled badly at doorbell - but fine if reviewing recording.”..." Read more
Customers are mixed about the value of the security camera. Some mention it's worth the current price and a practical and cheaper solution to home security than the more expensive systems. However, others say it'll not be worth the more money they charge. Some say the price is too expensive for the performance you get.
"...5. Many have complained about the monthly video feed charges...." Read more
"...products, I highly recommend them as a practical and cheaper solution to home security than the more expensive systems available today...." Read more
"...So, wasted money on this item as well as buying the Alexa as I wanted to be able to see the doorbell camera and planned on adding additional cameras..." Read more
"...Now I am satisfied and it's definitely worth the current price...." Read more
Customers have issues with the connectivity of the security camera. They mention that it loses WiFi connectivity, struggles to stay connected to the Wi-Fi, and disconnects from the network. Some say that the WiFi internet connection isn't the best and it affects the device. Overall, some customers feel that the device over relies on internet connectivity.
"...I lost WiFi connectivity on my RingPro doorbell...." Read more
"...It installed quickly, powered on, but then would not create a wifi network as it is supposed to in order to allow initial setup...." Read more
"...The hook up was super easy, two wires from the house connect to the two connectors on the Ring – doesn’t even matter which is which. Nice and easy...." Read more
"...at install of the Ring failed with a message "unable to establish Wi-Fi connection" and the suggestion to try moving my router closer or get..." Read more
Reviews with images
![As a camera only, I would give this 5+ stars, easy.](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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My original post is located below the original post line, this review is coming 1 year and 1 month after the original post.
My wife and I recently noticed that the ring app would freeze up when trying to use the microphone. After self troubleshooting and research online I finally made the dreaded call to customer technical support which is something that everyone dreads. Dialing the support number I braced myself for the never ending conversation with someone that is hard to understand and even harder to get to understand the issue so Imagine my surprise when the person I was directed to was not that at all. I am not sure if I should share his name so I will just call him Mr. K., Mr. K. slowly walked through the issue with me and indulged my interruptions of what I believed the issue could be and what my trouble shooting methodology was (I'm an IT by trade so I kinda nuked it, <--- Military people will get the reference lol). I gave him temporary access to my ring device as we slowly walked through the troubleshooting process one inch at a time. I will spare you the painful details (which to be honest I think he went as far as he did troubleshooting just to indulge me and my compulsion to over analyze everything to the smallest degree) before dropping the big bomb, my ring unit would have to be replaced and it was out of warranty. Of course my first thought was, of course it is and now I have to pay another $200+ dollars because this is what all these companies do, sell you something that is going to fail right after the warranty expires! So containing all my rage and indignation I asked how much it will cost hoping he would have a less costlier solution. His reply was simple, We appreciate our customers and would like to show our appreciation to you for being so patient during the T/S'ing process as well as being a loyal customer that we are going to replace your device at no cost to you. Immediately I found myself deflated and embarrassed for my unexpressed anger, but still still that feeling of suspicion hung over me so I politely asked if this would be a refurbished or new replacement, his answer was honest and straight forward. It depends on what is in stock. Sometimes refurbs are sent after going through the re certification process if they are in stock, and if not, then they will send out a new one. They do not have a set policy of replacing with either or as a priority. Well now I really felt like a jerk because I have finally come across that rare gem in customer service, the person that is there to actually help, takes pride in the company they work for and the products they sell. This interaction in itself (not the free replacement) was what made this company and product 5 out of 5 stars for me, even with the original issues still in play. I can be happy with this product even without the things I noted knowing that when I need help with the product, I can get it, and the person on the other side of the phone is patient, helpful, knowledgeable and willing to help. So to summarize, Ring is in my experience, one of the few companies willing to continue to provide great customer service by not farming it out to cheaper alternatives and having what in my case was a very knowledgeable and patient CS rep as well as a superior product (I am referring to the ring door bell since it is the only product that I have been able to purchase). Did it have an issue?... yes... was it a non functioning product?... No ... Most importantly, was I able to get the issue rectified at no cost... absolutely... Thank you Mr. K. and thank you ring for your exemplary Customer Service.
________________________________________Original Post_____________________________________________________________
I just received my Ring video doorbell pro and the installation was very simple and straight forward. The first thing I noticed was that the it took a little while after the installation was complete for the bell to start working. I am not sure if that is normal but if you do the install and the door bell does not work immediately you may want to wait 10 or 15 minutes before trouble shooting. I set up the motion senser zone and it worked as advertised, so far no false triggers but it has only been installed a few hours. The video is clean and very clear, the voice function works well unlike other users, the lag from sensor being triggered to app notification was about a second or two. The live view works and is a very convenient function. The IOS app works well and was very simple to use, the windows 10 app... no so much. The reason it gets a 4 star and not 5 is because of the following.
1. Windows 10 app is buggy, when I try to set up the detection zone distance it gives me the following error "Arg_InvalidCastException"
2. Only six partners and none of them are smart home technologies I use. (this is of course my personal pet peeve and they may expand the partner list in the future)
3. The lens they use gives the live view and video a fish eye lens effect. I don't understand why they did not use a field flattener to get rid of the distortion.
4. Live View has a time limit. This is very confusing to me, I am not sure why I can not open the live view viewer and just let it stream the video to my computer when I am sitting in my office. One of the reasons I got this particular model was because of the live view, I thought I would be able to live stream to my computer when I am sitting in my home office so that I can watch for packages being delivered. USPS has a habit of dropping off packages and leaving without ringing the door bell, this has led to many packages being stolen from peoples porches and doorways.
Lastly, if you are like me and have multiple smart home products that you would like to tie in to your ring video doorbell (I have hue lights and wanted to set it up so that my porch light would come on when the motion sensor on the ring video doorbell sensed motion, this can only be done through IFTTT, needless to say, that is not a good solution since it takes 10 to 15 minutes before IFTTT polls for new action requests which means that if someone walks up to the door my light will probably not go on till they have either entered my home or left.) you will need to have wink products so if you are using Wi-Fi, ZigBee, or Z-Wave you are out of luck. If it is compatible with a hub such as smart things, wink, insteon or any of the others is a mystery to me and I have not been able to find anything online. All and all it seems to work well, with a few tweaks I think this thing can easily be a 5 out of 5. I will post a follow up after it has been installed for a while.
Summary:
After three months of use of the Ring products, I highly recommend them as a practical and cheaper solution to home security than the more expensive systems available today. I did have some issue with the products, but Ring customer support was more than helpful in successfully resolving my issues. When they could not help, they replaced or provided devices to me as stated in the review below. The only real recommendation I have before purchase is to ensure the user is somewhat technical such as being able to find the WiFi router password, knowing where the Wifi setting are on their mobile devices, and knowing how to install apps to be used when installing the Ring App.
I’ve found the Ring devices to be responsive regardless of my location on the planet. For example, I was on a long Australia trip where I had the same fast response to the Ring devices as compared to sitting in my home. The Cloud service and the overall design of the solution is well done, thus there are typically not delays in any of the capabilities.
I highly recommend the Ring solution for any home.
Products Review and Used:
• Ring Pro App (IOS version)
• Ring Pro Video Doorbell wired, not battery
• Ring Stick up Camera
• Ring Solar panel (to charge camera)
• Ring Chime
• TP-Link WA850 WiFi Extender
• Ring.com Customer Service
• Ring Cloud Storage
Ring Pro App (IOS version)
The Ring App (IOS version) is very well designed and easy to use. Most setup options or configurations have been designed well and meet 99% of the user’s needs. Ring has really thought of just about every possible configuration item you may need.
Recommendation: Install the app before attempting to install any Ring device.
Ring Pro Video doorbell (wired):
The RingPro video doorbell was easy to install per the instructions, but I do recommend having an electrician on call as the instructions to have the RingPro work with your home doorbell may be difficult for some people. I installed the wired version that used the preexisting doorbell power supply. This is the non-battery version, which I wanted as I didn’t want to watch the battery power. The setup of the RingPro to my wireless was very easy and as the review will show, setup of all devices is exactly the same.
Recommend: Having the WiFi router password handy before starting.
Ring Stick up Camera:
The Stick up Camera installed very easy, much easier than the Ring Pro as there were no wires to connect or preinstalled doorbells to work with. After fully charging the Camera (recommended as a battery device to be 100% charged), the installation as easy and complete in 5 minutes. Setup of the device on my network was very similar to my RingPro and configured easy on my IOS app at the same time. I installed two cameras and each time they installed just as easy.
Recommend: Charge the camera fully before installing.
Ring Solar Panel:
Since the Stickup Camera’s are battery operated, I highly recommend the Ring Solar panel to be installed in conjunction with the camera, otherwise you will have take the camera down every 3 to 6 months and charge it again. Installation was easy and setup was simply plugging the cord into the camera. The cord is extremely long that connects to the camera, which is good in some cases, but bad if they are mounted next to one another.
Recommend: obtain 3rd party (3M Products) to secure the wires to your home. These do not come with the product.
Ring Improvement: Provide plastic clips / accessories to connect the wire to the house or a way to shorten the cord that connects to the camera.
Ring Chime
The Ring Chime allows you to put the doorbell ringer anyplace in your home. The setup is exactly the same as the RingPro and Stick up Camera. Once connected, it appears in the app and is fully configurable. Even the sounds can be changed so you no longer use a ‘ding”, but dog barking and other sounds.
Recommendation : I recommend buying at least one of these to put where you do not hear your manual doorbell, for example back yard, deck, or garage.
Installation TP-Link WA850 WiFi Extender:
If during setup or operation you notice a significate delay in video or sound you could need a wireless extender to boost the WiFI signal. The TP-Link is an approved Ring 3rd party product and is an excellent extender in the event your Ring video lags due to being a great distance from your central internet ISP router/source. The configuration was very easy and takes about 3 minutes. As compared to 5 years ago when extenders where the size of a small computer, these are excellent as they look like a night light when plugged into the electric outlet. The cost is around $20US and will also boost the wireless on other devices in your home.
Ring Customer Service:
I’ve used Ring Customer Service several times during installations and troubleshooting some device errors over the 3 months I’ve owned the devices. I give them top marks for 1) answering the phone with a live person quickly, 2) providing a call back service so you are not on hold for long, and 3) very well educated and knowledge people that understand the product.
I’ve called customer support for 1) issues with my preinstalled/preexisting home doorbell, 2) one of my Stickup Camera’s had technical issues/battery issues, and 3) I lost WiFi connectivity on my RingPro doorbell. I will address each below, but need to state I’m 100% satisfied with the customer support from Ring.
1) Manual doorbell not working: Upon installing the RingPro doorbell, my preexisting doorbell would not ring upon pressing the RingPro button. Roger from tech support helped me greatly, but in the end, I could not use my home doorbell. In response, Ring then shipped a Ring Chime for free since their product more or less disabled my home doorbell. They said, although they have tested hundreds of doorbell models, there are still some they can’t support.
2) Camera Battery issues: Upon installing one of my Ring Stick up Camera’s, I could not get the setup to function. Ring had me depress the orange button the back for 60 sections (factory reset) and perform the setup again. It worked, thus I was able to install the camera, but I continued to have issues with this device. The battery only lasted two weeks, so I called Ring and they shipped me another one that arrived quickly and installed without any errors. So far, it has lasted more than 3 weeks without any issues or loss of battery power.
3) Reconnecting RingPro: About 3 months after installing my RingPro doorbell, I could not get the video to come up on my app. For some reason the device needed to be reset, which is only taking off the cover, depressing the button on the left for 20 seconds until it is in setup mode, and then waiting 30 seconds and pressing the button again. As with all technology, it needed to be reconnected to my WiFi again. This was quick and easy.
Ring Cloud Storege Service:
The Ring cloud storage service allows all video alerts, motion, and live views to be stored on the Cloud for up to 6 months. This is a crime deterrent as all video is stored off site and can’t be deleted without access to the user id and password on the app. The cost is $3 per month per device or $30 per device per year.
Ring Recommendation: I would like Ring to offer a home package for the Cloud services up to say 4 video devices instead of charging for each device.