Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $29 to repair/reimburse, $39 to repair or $79 to replace your phone.
Add to your order
- Coverage for accidental damage including drops, spills, and broken parts, as well as breakdowns (plans vary)
- 24/7 support when you need it.
- Quick, easy, and frustration-free claims.
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1.27 mi | ASHBURN 20147
Returnable | Yes |
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Resolutions | Eligible for refund or replacement |
Return Window | 30 days from delivery |
Refund Timelines | Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here. |
Late fee | A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’. |
Restocking fee | A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to Amazon or seller error. See details here. |
Return instructions
Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. |
Returnable | Yes |
---|---|
Resolutions | Eligible for refund or replacement |
Return Window | 30 days from delivery |
Refund Timelines | Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here. |
Late fee | A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’. |
Restocking fee | A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to Amazon or seller error. See details here. |
Return instructions
Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. |
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This item has been tested to certify it can ship safely in its original box or bag to avoid unnecessary packaging. Since 2015, we have reduced the weight of outbound packaging per shipment by 41% on average, that’s over 2 million tons of packaging material.
If you still require Amazon packaging for this item, choose "Ship in Amazon packaging" at checkout. Learn more![black leaf](https://cdn.statically.io/img/m.media-amazon.com/images/G/01/siocLanding/icon-sustainability-20-black-2x.png)
This item has been tested to certify it can ship safely in its original box or bag to avoid unnecessary packaging. Since 2015, we have reduced the weight of outbound packaging per shipment by 41% on average, that’s over 2 million tons of packaging material.
If you still require Amazon packaging for this item, choose "Ship in Amazon packaging" at checkout. Learn more-
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Nokia XR20 5G, Android 11, Unlocked Rugged Smartphone, Dual SIM, US Version, 6/128GB, 6.67-Inch Screen, 48MP Dual Camera, Granite
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Learn more
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
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Amazon Music offer with this purchase Terms
Purchase options and add-ons
Brand | Nokia |
Operating System | Android 11.0 |
Ram Memory Installed Size | 6 GB |
CPU Speed | 1.8 GHz |
Memory Storage Capacity | 6 GB |
Screen Size | 6.67 Inches |
Resolution | 2400 x 1080 |
Refresh Rate | 60 Hz |
Model Name | XR20 |
Wireless Carrier | Unlocked |
About this item
- Android OS upgrades until 2024 and a 2-year warranty. Advanced biometrics allow easy access to your device with a side Fingerprint sensor and biometric face unlock.
- 6GB RAM / 128GB internal memory and MicroSD card support up to 512 GB
- Designed with durability in mind the XR20 withstands drops from up to 2 meters and provides the security of IP68 – the highest rating for both dust and water resistance
- Rear 48MP dual camera with 13MP ultrawide lens and 8MP front-facing camera
- This device works with all GSM carriers including, but not limited to: AT&T, Boost, Cricket, H2O Wireless, Metro, Net10, Simple Mobile, T-Mobile, Tracfone. This product will not work with Verizon. Please confirm compatibility and network availability with your preferred carrier. 5G support not offered with all carriers.
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Frequently bought together
![Nokia XR20 5G, Android 11, Unlocked Rugged Smartphone, Dual SIM, US Version, 6/128GB, 6.67-Inch Screen, 48MP Dual Camera, Gra](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/I/71XsQJoq0XL._AC_UL116_SR116,116_.jpg)
Looking for specific info?
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the durability and battery life of the cellular phone. For example, they mention it's well made and built like a tank. That said, some complain about the group messaging and fingerprint reader. Opinions are mixed on the camera, screen size, speed, and performance.
AI-generated from the text of customer reviews
Customers like the durability of the cellular phone. They say it's well-made, durable, and reliable. Some customers also mention that the screen never broke. Overall, most are satisfied with the durability and reliability of the phone.
"...I'll update if I actually can break it but it's been rugged and fits my needs...." Read more
"It's a rugged phone, so that's a bonus, the battery has good life, and it seems to get decent 5g reception...." Read more
"It starts from a concept I appreciate, sturdy resilient built. You dont have to worry about dropping and breaking...." Read more
"...I also play a lot of mobile games and the battery does hold up nicely through out the day...." Read more
Customers like the battery life of the cellular phone. They say that it has a great battery life.
"...Battery is phenomenal, about 2days on a charge. Power button/fingerprint reader is a little glitchy but not insufferable...." Read more
"It's a rugged phone, so that's a bonus, the battery has good life, and it seems to get decent 5g reception...." Read more
"...That doesn't help me much at work. Battery died a year and a half after buying it...." Read more
"...Battery life is great. I'm not a gamer so it might not last for them. I use mine for work and it is doing great...." Read more
Customers are mixed about the camera of the cellular phone. Some mention that it's a very good smartphone with a good camera, while others say that it has the worst camera by far and is below webcam quality.
"For the price I got this at, the XR20 is a very good smartphone if you just want a "phone". It has no crazy features aside for it's durability...." Read more
"...from Cat, Ulephone and a couple others, and this phone has the worst camera by far." Read more
"...Screen is bright, sound is loud (dual speaker), camera is as good as I would ever need it to be. It's a little heavy but adds to the rugged feel...." Read more
"This is by far the absolute worst Android device I've ever owned, and as an Android enthusiast it is an absolute disgrace to the platform and the..." Read more
Customers are mixed about the performance of the cellular phone. Some mention it works as intended, has great performance, and the flashlight works great. Others say that it drags and functions poorly. It just won't preform the basic functions of a phone, and it does not work with First Net.
"...This phone is built like a tank. Some of the Android features don't work as smoothly as the windows is, but the apps availability is much better...." Read more
"...It has no crazy features aside for it's durability. It's also from a known brand, not some mysterious knockoff brand of dubious quality...." Read more
"...Issue with Nokia XR20 is an app I love Multi-Timer, just will not work on it - will not pop-up and have checked all system's permissions...." Read more
"Nice phone but it won't stream or play videos without serious audio lag...." Read more
Customers are mixed about the screen size of the cellular phone. Some mention that the screen is large and has a good display, while others say that it's a little large in hand.
"...I didn't do enough research... Phone is WAY too large for my outdoor activities. The camera had trouble focusing. There is no back button...." Read more
"...I'll update if I actually can break it but it's been rugged and fits my needs...." Read more
"...phone, but the fingerprint reader is oriented for a lefty, and its small and inaccurate...." Read more
"It's a little large (for me) as a day to day one in my pocket. I use mostly for CBRS testing, Band 48." Read more
Customers are mixed about the speed of the cellular phone. Some mention that the quality is excelent and the processor is fast. They also appreciate that it charges really fast. However, some customers have reported charging issues, and the phone freezes for a half second. They mention that it frequently locks out and that the overall speed of phone is slow.
"...The fingerprint reader is also a source of frustration; the phone frequently locks out and makes me type the password because the fingerprint reader..." Read more
"...The screen quality is excelent and the processor is fast. I recommend." Read more
"...choke when switching from one app to the next, the phone will freeze for a half second then return to the homepage...." Read more
"...Now after s few months it won't charge. Message says Not recognized when attempting to charge...." Read more
Customers are dissatisfied with the fingerprint reader on the cellular phone. They mention that it is in an annoying place, it is glitchy, and too sensitive. Some say that the reader is oriented for a lefty and is small and inaccurate.
"...Power button/fingerprint reader is a little glitchy but not insufferable. I don't use the face reader...." Read more
"...Using on TMobile.Pet peeves would be the be fingerprint reader location makes it so easy to unlock that nearly every time you put it in..." Read more
"...and the fingerprint reader is too sensitive...." Read more
"It seems like a good hefty phone, but the fingerprint reader is oriented for a lefty, and its small and inaccurate...." Read more
Customers have issues with the group messaging on the cellular phone. They say that they can't receive messages or receive calls. They also mention that the phone has trouble with calls over Android Auto and that it dialed 911 while grocery shopping.
"...The last straw for me was it dialing 911 while grocery shopping...." Read more
"...There is also only Google messaging. The user experience feels like a $50 tablet that I would get a child to play basic games on. Returning item." Read more
"...It started dropping calls so I contacted my mobile carrier, several times, for trouble shooting...." Read more
"...point, so I guess I just eat the cost of a $500+ phone that refuses to text message for some unknown reason...." Read more
Reviews with images
![Promising, but no Security updates. Avoid.](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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My biggest issue with this phone is the camera, it takes great photos under good lighting conditions, but terrible photos under anything other than ideal lighting, and the flash is really pathetic. I've tried different settings, but it just doesn't take good photos. I've had rugged phones from Cat, Ulephone and a couple others, and this phone has the worst camera by far.
This was purchased in July 2022. Have read some comments about some folks having issues with the mic. So far I have not had any issues at all with taking phone calls or have run into any mic troubles. Maybe they put a patch up to fix the issue.
I also play a lot of mobile games and the battery does hold up nicely through out the day. It's nice that it charges really fast and the camera is definitely a step up from my old phone and takes great pictures. Have nothing but good things to say so far :)
Pet peeves would be the be fingerprint reader location makes it so easy to unlock that nearly every time you put it in your pocket it's going in unlocked without your noticing. The amount of pocket dials is insane. I've disabled it at this point which is unfortunate. You can do lockdown via power button but that's a pain for how frequently I get in to my phone. Face recognition is hit or miss with my various glasses and masks.
Power button is extremely sensitive. After turning off fingerprint reading it was almost always going into camera mode in my pocket, turning off or simply reading/watching on the phone.
The bulge for the camera is concerning how much it forces that to be the main point of contact when setting it down but so far so good.
Google assistant button is a joke. Easy to disable but just unfortunate there's no good way to remap it. I don't really need the button in general so no biggy.
Programmable button on the top is useful but takes some practice getting used to. It's hard to find due to size and slightly recessed. Moved camera to it but you have to unlock to use. Flashlight be works great on it locked or unlocked.
Camera software can be very laggy. Not ideal for those who need to get a quick spur of the moment picture. You might get it but it'll act like it's still waiting to take a picture for several moments and you wont know right away. Worse when using it in apps like Whatsapp or messenger.
While I have several complaints it's still been a big improvement in use and just being newer.
Some silly pros are the swipe up to unlock confuses my wife and daughter who are hardcore iphone users. they have yet to even get to the pin stage of unlocking it.
Very durable. Toddler throws it when she finds it and still looks new. Won't know true durability until I can put it through the ringer this summer.
Opinion if you want a dependable phone that is real world use able and ready for life's abuse look into it.
Top reviews from other countries
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Llevo medio año con este teléfono y se me ha caído en innumerables ocasiones. La pantalla sigue intacta, a excepción de un pequeño rayón de un centímetro que solo es visible poniéndole mucha atención y forzando la vista.
La cámara que sobresale por la parte trasera se ha despintado, pero no se ha rayado y funciona perfectamente.
En una de las esquinas parece que quiere comenzar a desprenderse algo, pero sigue todo bien, en general.
Me bañé con él unas tres veces. Al salir da un poco de problema durante las llamadas porque la persona al otro lado no te escucha bien, pero a los minutos se seca y vuelve a funcionar muy bien.
Aunque la pantalla es a prueba de agua, cuando es demasiada ya no es posible seguir utilizándola. Si solo son algunas gotas no muy grandes, puedes seguir haciendo tap sin problema y con precisión.
Actualización después de 1 año y 2 meses: Sigue igual que la ocasión en la que hice esta reseña. Ni una diferencia. Ni siquiera he tenido problemas con el centro de carga como sí lo llegué a tener con otros. Definitivamente vale la pena la reducción en las características por su resistencia. Además, vi que el precio ya bajó en $3,500 MXN ($175 USD) desde que lo compré en enero de 2022.
Recomendadísimo. Estoy muy feliz con él.
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La cámara me gusta que elimina el efecto de distorsión a los extremos de las fotos y sus funciones son muy útiles.
Lo malo es el sistema operativo android.... ojalá siguieran con windows movil !!!!!
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