This phone was a last resort. I had a completely failed experience with another seller’s IPhone 11, and to be honest, I was extremely nervous when ordering this one. The reviews had been 50/50, so I had very little clue what I was going to get.
The package arrived a day early, which was nice and unexpected. My phone was put into what seemed like a generic Android phone box, which, I’ll let you know damn near gave me a heart attack when I opened.
Inside were a few things. An Amazon renewed card and one other thing I can’t remember- as well as the phone (obviously) and a charger and charging brick. Charger and charging brick are standard but the cable feels pretty nice and the brick is a good size. Standard plastic holder inside. Nothing more, nothing less. No complaints.
For the actual phone, it was inside of a plastic zip bag. The bag itself was scratched up so it was difficult to see the phone inside until i took it out. The first thing I did when I took it out was inspect it for damage. I was completely ready to pack it back up and send it back- but I was pleasantly surprised.
The phone had very little cosmetic damage, just some scratches on the frame (my case covers it anyways, so it doesn’t matter to me) and literally no screen damage- besides a little scratch on the upper right corner near the bezel. And you have to remember these phones are used, so I didn’t feel a need to dock a star for that, since you can only see the scratch when the screen is off and light is being reflected onto it. Overall, 9.5/10 for cosmetics.
Then, the battery. My particular phone came with 80% battery health, which I personally don’t mind. I have the means to be able to get it replaced when the time comes, and to be honest was a relief after my last IPhone 11 from another seller had 100% battery health, just for it to be a non-Apple battery and cause all sorts of problems.
Overall, I have no complaints with this phone. It’s in great condition in my book. Mic, speakers, cameras, haptics, everything (as far as I’ve been using it) has been in perfect order. Based on other reviews, whatever phone you get from this seller honestly depends on luck. It’s trivial, and that should never be the case, but if you can, I’d say take the risk. Worse case scenario you return it and get a full refund and try again.
Overall, I’m very happy with my purchase.
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Pre-owned
Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
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Pre-owned Certified: Electronics Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly program that helps you discover and shop for more-sustainable products.
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Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Climate Pledge FriendlyProducts with trusted sustainability certification(s). Learn morePRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Reviews with images
Wanted to give time before reviewing
I would like to update this by saying that even though I had some issues with the other phone the seller was in constant touch the whole time any time I had a question. I sent the phone back and they offered me a refund or replacement and I received my replacement today. So far everything seems perfect with this one! When buying refurbished there’s always a chance you can get a phone that has problems but long as you have a great seller they will take care of you.So I got this phone a little over a month ago. It seemed to be in great condition as advertised. I also bought based on the reviews. Lately the battery has been dying so fast, even when it’s just in my pocket and nothing running it just dies. My old iPhone I never charged it until bedtime but this one I’m charging it a couple times throughout the day. Then yesterday the Face ID stopped working. I thought it was the update but it’s not because my iPad got the same update and working just fine. So I’ve been having to reset the Face ID settings and then start over from scratch and then it’ll work for a while and then go right back to not working again. I honestly just want to send this back and get a new one from them. It’s just being stuck without a phone in between. I did pay for excellent condition. I also did the get the right size but I’m used to that part now.Now Face ID will not work at all! I reset all settings and by doing that it took my card off Apple Pay so now I can’t easily log in to any of my apps with Face ID!
Top reviews from the United States
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Reviewed in the United States on August 31, 2023
Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase
Reviewed in the United States on June 16, 2024
Size: 64GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase
Reviewed in the United States on January 4, 2023
Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase
Great iPhones, But Set-up Took A Long Time!
Reviewed in the United States on January 4, 2023
This was was an upgrade purchase for my daughter. We don't believe in buying $1,000+ phones for teenagers. Amazon's Refurbished was a welcomed gift! The phone comes well packaged and is in great shape. It works like new, as promised! But, it took us MANY HOURS to finally get this phone set-up and info transfered over. Here are some learned tips for set-up: First, fully charge the new phone and your old phone. If possible, leave them both plugged in during the process. We learned that your old phone needs to be at least 50% charged before it will even start the transfer process. Don't bother backing up your old phone to the iCloud beforehand. It's much faster to wait and do that with the new phone after all is said and done. Your first step, go into the new phone and in Settings, go into General, then update the software to the latest version. We had many issues with the process stalling and then we would finally get an error message? This wasted a lot of time! It's so much quicker to update that software first, though it will take awhile (not lying). Once the software on the new phone is updated, then start the transfer process with your old phone. It will take a while (maybe 30 minutes). Once the whole thing transfers, your new phone will work and everything on the screen will look like your old phone. Here's the one thing we did not think about, you will still need a new SIM card from your Carrier. They are free. Simply go to your Carrier's store and explain that you bought a used phone and they will give you one. After everything is all set-up, call your carrier with your old phone and they will talk you through the process of installing the new SIM into the new phone. They will even test it out with you online until it works. Amazon Refurbished is guarranteed and definitally cheaper than other sites. The phone arrives fast too! After all is said and done, wipe the old phone to factory settings and remove the SIM card. Then you are all set! Newer phone at a cheaper price, it's guarranteed, and my daughter is totally happy with it!
Reviewed in the United States on January 4, 2023
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Top reviews from other countries
Cliente de Amazon
POSIBLE fraude
Reviewed in Mexico on June 3, 2024Size: 64GBColor: Midnight GreenService Provider: T-MobileProduct grade: RenewedVerified Purchase
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Con la calidad de un equipo nuevo.
Reviewed in Mexico on May 27, 2024Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase
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Muy buena la condición del iPhone
Reviewed in Mexico on April 9, 2024Size: 64GBColor: Midnight GreenService Provider: UnlockedProduct grade: RenewedVerified Purchase
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Excellent, like new, condition
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Excelente producto
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Reviewed in Mexico on February 20, 2024
La batería llego con 89%, muy bueno.
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