ASURION 4 Year Laptop Protection Plan ($350 - $399.99)

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Purchase options and add-ons

  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered by the plan after the manufacturer's warranty ends (typical laptop warranties last 1 year– consult your laptop warranty term). Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

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Details
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Added to Cart
Price$92.99$79.99$109.99$86.99$99.99$146.99
Delivery
Get it Jul 8 - 9
Get it Jul 8 - 9
Get it Jul 8 - 9
Get it Jul 8 - 9
Get it Jul 8 - 9
Get it Jul 8 - 9
Customer Ratings
4.44.4 out of 5 stars1,025
4.64.6 out of 5 stars3,738
4.44.4 out of 5 stars1,898
4.54.5 out of 5 stars3,021
4.54.5 out of 5 stars1,782
4.54.5 out of 5 stars1,698
Value for money
4.1
4.2
4.0
4.1
4.2
4.1
Tech Support
3.9
4.2
3.8
4.1
4.2
3.9
Easy to use
3.8
4.3
4.0
4.2
4.2
—
Sold By
Asurion, LLC
Asurion, LLC
Asurion, LLC
Asurion, LLC
Asurion, LLC
Asurion, LLC

Product guides and documents

User Guide (PDF)

From the brand

Product Description

Trust us with the products you love.
Coverage
How it works
Filing a claim is easy

Looking for specific info?

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 4 Year Laptop Protection Plan ($350 - $399.99)

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Customer reviews

4.4 out of 5 stars
4.4 out of 5
1,025 global ratings

Customers say

Customers like the service, ease of use, value, and durability of the warranty. They mention that it's speedy and great, and that the process is quick and stress free. They appreciate the durability. That said, some complain about the quality, power, and performance.

AI-generated from the text of customer reviews

Select to learn more
ServiceValueEase of useDurabilityInformativePerformanceQualityPower
22 customers mention "Service"16 positive6 negative

Customers like the service provided by the company. They mention that it's speedy, excellent, and quick. Some appreciate the updates on the status and the laptop being back relatively quickly.

"I like that they are really fast in responding and tries to solve the problem fast." Read more

"Service was EXCELLENT. They received my package quickly and started to repair it immediately. I was surprised how quickly I got my computer back...." Read more

"...by using Asurion instead of replacing a $50 hard drive myself, time has been wasted, I have been unable to use my laptop as intended, my laptop's..." Read more

"...I got regular updates on status and the laptop back relatively quickly. I had anticipated having it be a big hassle and it definitely wasn't...." Read more

21 customers mention "Value"21 positive0 negative

Customers find the warranty well worth the money, with a great price. They also say it's valuable computer insurance.

"Definitely worth the money to get it, rapid shipping to and from and repaired quickly." Read more

"...buying anything and this company offers protection, it is beyond worth the money to pay for and will give you the peace of mind we all want when..." Read more

"Bought a refurbished computer, for a great price and was able to purchase this four year warranty for a great price!" Read more

"...It was EASY!!! And very valuable." Read more

16 customers mention "Ease of use"16 positive0 negative

Customers find the warranty service fairly straight forward, quick, and stress-free. They also say the process is easy to set up, make a claim, and request service. Customers also say that the tech support is excellent and superb.

"...Thank you for the great and easy-to-use services!" Read more

"...It is fairly straight forward and they even sent me two shipping boxes for sending it to them...." Read more

"...was not easy/user-friendly, once I did, they were friendly, professional and very helpful with moving the process forward." Read more

"Easy to work with" Read more

4 customers mention "Durability"4 positive0 negative

Customers are satisfied with the durability of the warranty. They mention that the quality of repair was very good, and the computer was repaired quickly.

"...worth the money to get it, rapid shipping to and from and repaired quickly." Read more

"...Also the quality of repair was very good." Read more

"Great customer service. Repaired computer quickly. Highly recommend" Read more

"I haven't used it yet. But the quality of the warranty is excellent indeed." Read more

3 customers mention "Informative"3 positive0 negative

Customers find the warranty informative and worth the peace of mind. They also say it's interesting and worth it for home use.

"...I can’t recommend Asurion insurance enough. Totally worth the peace of mind and the money!" Read more

"Home use.It is very interesting." Read more

"Great support and piece of mind!" Read more

10 customers mention "Performance"5 positive5 negative

Customers are mixed about the performance of the warranty. Some mention that it works fantastic and is satisfied with the result, while others say that it just isn't functioning properly like it was before and they have been unable to use their laptop as intended.

"I was very surprised by the quick turnaround and I was also satisfied with result. Also the quality of repair was very good." Read more

"...50 hard drive myself, time has been wasted, I have been unable to use my laptop as intended, my laptop's top cover is scratched thanks to Asurion,..." Read more

"Bought to take on vacation and worked out perfectly!" Read more

"The problem: a laptop with unresponsive keyboard...." Read more

16 customers mention "Quality"2 positive14 negative

Customers are dissatisfied with the quality of the warranty. They mention that the screen cracked, the laptop fell on pavement, and the hard drive crashed. They also say that the customer service is poor and the company is not reliable.

"...The drop damaged inside of the screen. Big black blob where it hit and black and white pinstripes going up the side. Horrible day just got worse...." Read more

"...I have been unable to use my laptop as intended, my laptop's top cover is scratched thanks to Asurion, and I have now spent an additional $150 on..." Read more

"screen cracked, box arrived in 2 days was fixed in 1 and back in my house within a week...." Read more

"...She had a small Crack and a small scratch on the screen...." Read more

5 customers mention "Power"0 positive5 negative

Customers are dissatisfied with the power of the warranty. They mention that it will not power on or charge, and that the keyboard on their laptop quit working.

"The keyboard on the laptop quit working. Normally this would have been taken care of by Dell the Manufacturer...." Read more

"...I tried to turn it on to backup my info and the laptop would not power on. I write that in the repair comments and in less than a week...." Read more

"...I was NOT looking forward to having to use it when one just stopped charging. I reluctantly called...." Read more

"...They will not power on, and will not charge. I am curious if these refurbished computers are fixed to only crash and die a few months later." Read more

Laptop repair
5 Stars
Laptop repair
My laptop came disconnected at the folding part. Sent a request for service received quick responses and repair only took 3 days. I am glad I purchased Asurion protection plan because I don't know where I would be without my laptop and during a spring semester period.
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Top reviews from the United States

Carrington
5.0 out of 5 stars Well worth buying
Reviewed in the United States on April 10, 2024
Verified Purchase
I didn't think I'd ever use it, but I figured get it just in case. The day I dropped it I was having a horrible day. Someone hacked my PetSmart account and was racking up charges. I had checks bouncing everywhere and all the emails PetSmart was sending were not going to me. Have them my work email and pulled out my trusty laptop or rather tried to. The drop damaged inside of the screen. Big black blob where it hit and black and white pinstripes going up the side. Horrible day just got worse. Then I remembered the insurance. It was 4 days before it was going to end. Went to the website and filled out the information, easy peasy. Didn't even take two weeks! Laptop home, better than new. I could not be any happier with the insurance, they are amazing!
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Ronnie Wheeler
5.0 out of 5 stars Asurion fixed what HP denied
Reviewed in the United States on June 20, 2024
Verified Purchase
This laptop was in my possession for about 3-4 months when the screen no longer worked. I contacted HP and sent it to them for warranty repair. They denied it and then I had to call them 2 times to get it shipped back to me. I contacted Asurion by phone, explained the situation, they emailed me a shipping label to use the same box from HP, I dropped it off on Monday and it was back here in just a few days working as good as new. HP said moisture was on motherboard, Asurion said they replaced memory. All I know is I am glad I bought Asurion.
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C. D
5.0 out of 5 stars Well Worth it!
Reviewed in the United States on June 20, 2024
Verified Purchase
Definitely worth the money to get it, rapid shipping to and from and repaired quickly.
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Debra Kidder
5.0 out of 5 stars Well, worth purchasing this protection
Reviewed in the United States on June 26, 2024
Verified Purchase
Going from a broken screen computer that won’t turn on, within two weeks later it is bad I am fully functional
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Kevin Honaker
1.0 out of 5 stars Buyer Beware!
Reviewed in the United States on January 22, 2023
Verified Purchase
Buyer beware! Asurion may be a hassle to deal with and may cause more damage to your assets than they fix.

I had purchased a refurbished laptop on Amazon, the same as two others that I own. After the refurbisher's warranty expired, the hard drive crashed. Fortunately, I had recently backed up the hard drive image.

Problem 1: online, Asurion assumes that purchased laptops were new and that factory warranties still apply, therefore providing no methods to file claims.

Problem 2: Asurion's phone number was difficult to find online.

Compliment: for shipping laptops, Asurion sends a nice box with a novel and robust hinged air bubble sleeve.

On a HP zbook G2 laptop, the hard drive is easily accessible for replacement by moving two sliders, removing the battery, then removing the bottom cover.

Compliment: Asurion was prompt with repairs and shipping.

Problem 3: Upon receipt of my laptop after drive replacement by Asurion, I noticed that they had jammed the sliders that hold the battery and bottom cover.

Problem 4: upon lifting the lid, I saw a nice quality checklist showing that everything was OK but then upon removing that note was shocked to see that they had managed to damage the HP 733688-001 keyboard by somehow removing and losing the pointing stick pad, which proved their quality checklist was meaningless by not catching this glaring problem.

Observation: Asurion installs Microsoft Windows in such way as to prevent normal booting. Upon power up, you are immediately forced into setting up Microsoft Windows, whichever version they choose for you.

Again, I had to do research to find Asurion's phone number to complain about the damage they created to the keyboard (top) when they replaced the hard drive (bottom). Again, I sent my laptop across the country and waited for Asurion to fix the new problem that they created.

Observation: upon receiving my laptop back from Asurion for the second time, there were black plastic fillings the same color as my laptop inside the protective air bubble sleeve. I hope none of these got into the cooling fan or anywhere they could melt then start on fire. Where did they come from? Did they scrape my laptop to fit the keyboard, scrape the keyboard to fit the laptop, or drop some random plastic fillings from the floor into the sleeve out of spite? At this point, the laptop should not be powered on until the internals are thoroughly checked.

Problem 5: the top cover of my laptop now has multiple scratches on it.

Problem 6: they again jammed the sliders that hold the battery and bottom cover.

Problem 7: I was shocked but not surprised anymore to see that they had now replaced the HP 733688-001 backlit pointing stick keyboard that they damaged with an inferior aftermarket one that had painted dots in place of the NumLock and CapsLock indicator lights. In addition, the inferior replacement keyboard was installed sloppily with not all of the internal clips locked in, so that it was wavy. Of course, there was a new meaningless quality checklist on it telling me everything was OK. This situation reeks of incompetence and is not yet resolved.

Upon my third call to Asurion, I was asked to send my laptop back to their technicians. I expressed wariness about what new surprises may occur next and was told that their ambassadors would be calling me.

Summary: $5 was wasted on buying the Asurion add-on warranty from Amazon, then by using Asurion instead of replacing a $50 hard drive myself, time has been wasted, I have been unable to use my laptop as intended, my laptop's top cover is scratched thanks to Asurion, and I have now spent an additional $150 on a new HP 733688-001 keyboard to replace the one they damaged then replaced with an inferior one.

I hope my experience with Asurion is not typical of their service.
8 people found this helpful
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Retired lawyer
4.0 out of 5 stars It exists
Reviewed in the United States on April 3, 2024
Verified Purchase
It exists.
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Rayna Cooper
5.0 out of 5 stars I was hesitant to purchase, but it’s been 1000% worth it!
Reviewed in the United States on April 22, 2024
Verified Purchase
I bought a Chromebook for my high schooler and knew that the odds of them breaking it at some point were high, so even though I did not really believe in the value of insurance or trust that it would work if I needed it, I shelled out the extra money for it. My kid made it almost through the year but then dropped it and cracked the screen. I dreaded filing a claim and thought it would take forever to get it fixed, but the filing process could not have been easier and before I knew it, we had the computer back and fixed! I can’t recommend Asurion insurance enough. Totally worth the peace of mind and the money!
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Isaac
5.0 out of 5 stars Easy to use and fast service
Reviewed in the United States on February 15, 2022
Verified Purchase
I bought my daughter a laptop a few years ago, and given that she was a teenager, I opted for the four-year insurance plan. The laptop recently started giving her some trouble, so we tried to fix it to the best of our abilities, but we were unsuccessful. I contacted Asurion and they sent me a package with a return label the next day! Sent it out to them and unfortunately, they were unable to get the laptop working properly again, so they sent us a full refund of my original purchase price! We will now be buying a newer and nicer laptop with the refund and will be purchasing protection through Asurion once again. If you're buying anything and this company offers protection, it is beyond worth the money to pay for and will give you the peace of mind we all want when making large purchases. Thank you for the great and easy-to-use services!
2 people found this helpful
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