Top critical review
3.0 out of 5 starsSlow, clunky and irritating but good customer care
Reviewed in the United Kingdom on 9 April 2024
I bought this phone as quick replacement as my previous Blackview A90 died suddenly and I needed something quick and cheap to get my MFA operational for work.
First the positives, it works well as a normal phone, contacts, calendar - had no issues with call quality, and handy dual SIM to allow for extra memory or 2 calling SIMs.
The phone has a clear screen, and was a decent size to hold.
Battery easily lasted 2 days on normal usage.
However, lots of issues with running apps. Some would not load, which I put down to it being Android Go.
Some apps would install okay, but routinely crash.
The most irritating was that some apps (Microsoft Authenticator and other MS apps) would ONLY work if I turned off Wifi to use mobile data, whilst others would ONLY work if I turned Wifi on, so I spent a lot of time stalling and having to keep flicking the settings on and off to get apps to run.
If you stick with the basics this phone is reasonable for the price as a basic phone, but if you actually want to use it as a proper smart phone, it's definitely under par.
Edit May 2024
I have been since been contacted by Blackview in response to the phone issues. This speaks volumes to their customer service as they offered a replacement model due to my experiences.
Unfortunately I have already upgraded to another brand due to a deal found, but I have instead been offered a refund.
This is amazing service, taking their customer issues to heart and making effort to redeem any loss of faith in their brand.
I was very happy with my previous Blackview phone, but having had 2 unrelated issues with their phones I had lost some faith in the lower priced phone market. Even the model I went for stretched my budget on a deal as I upped the price range as a result of avoiding the sub £400 market.
I will certainly be looking at Blackview again in future given this level of service and commitment to their customer base. I have therefore added a Star based on their response