Top critical review
1.0 out of 5 starsFab phone, watch out for misleading Amazon Warranty claim.
Reviewed in the United Kingdom on 15 December 2023
The phone is fantastic, an upgrade from my Fold3, no issues there.
The issue is Amazon claiming a 3 year warranty is supplied.
They say to register it with Samsung; when you do that you get the standard 2 year warranty. On speaking to Samsung, they say they dont do a 3 year warranty on any phone, they just offer an insurance based product after 2 years (at a price!!], but they are not aware of any offer or deal with Amazon on this.
So after speaking to Amazon CS again, they came back and said its an insurance for year 3, and in year 3, if you have any problems, to contact them and they will sort it. So its a verbal 3rd year insurance offered by a pleasant enough chap on a call centre in India! You can see where this is going, cant you!
Well, have you ever tried to sort anything after more than 6 months old with Amazon, nightmare? After 3 years, forget it, they wont want to know, you wont be able to view the order on your account, and basically this 3rd year they are offering to sell more phones, frankly isnt worth the paper it ISNT written on!! And thats the whole problem, you have no registered 3rd year insurance with anybody, nothing on paper, nothing to refer to.
I only purchased this phone from Amazon because of the extra year warranty, having had issues with my Fold3 in year 3, so this is misleading in the extreme and I will passing the details to Trading Standards.