Top critical review
1.0 out of 5 starsDangerous Phone sold as new, not happy with Amazon, Huawei and especially the seller.
Reviewed in the United Kingdom on 9 January 2024
I bought this phone for my partner in May 2023. We have had two previous Huawei phones, differing models and both have exploded, no warning just immediate swelling, bang and sharp edges ! Examination revealed that the battery had swollen on both causing the phones to swell to about 1 inch wide, smashing the screen and popping what was left of it off.
We thought just unlucky so I bought this one, about 1 week ago my partner saw a crack on the screen but she couldn’t remember dropping it, fearing it was about to explode we handed it into a repair firm locally, even though it was still under warranty we thought we wouldn’t be able to convince Amazon it hadn’t been dropped. He replaced the screen but when I went to collect he asked who did the previous repair ? I said no one it was bought new on Amazon 7 months ago. The tech told me the phone was certainly not new and that he found that it had been opened previously and a plate was missing from inside which covers the battery lead and the battery was also loose. He said the plate was not available to him so he replaced the screen and charged me £65. Anyway, I checked the item on Amazon thinking I’d bought from them but it turned out it was sold by them obo a company called xxxxxxx but delivered by Amazon.
I checked out this company’s address at companies house and their address in Google Street view is dwelling house, with a variety of kitchen appliances littering the garden !
So Amazon Seller …. I’m not happy you sold this as a new phone when my independent tech say it wasn’t. Given that Huawei phones have exploded on us in the past, this one could have exploded whilst being carried on the body. Amazon I’m not happy that you sell on such phones to your buyers advertised as new.
I contacted Amazon who said return the phone and we’ll refund which I did today. Goodness knows what’s happened to this phone in past, the sellers home didn’t look like a place I’d seek out to buy a phone from, nothing to suggest in photos that they sell phones. The Tech tells me he often gets phones for repairs which he says were
not new as his customers expected. I’ve tried to be as honest and fair as I can on this review, if Amazon or the seller xxxxxxxx think I’ve been unfair or got something wrong I’m happy to consider a change or deletion. In the meantime I’m £65 out of pocket for the repair, my partner has been carrying a dangerous phone for 7 months and my trust in Amazon has plummeted. I hope to be refunded the original cost but think Amazon have some serious enquiries to make with the seller and also examine their own systems and procedures and to consider not just a refund but compensation for the repair and for inconvenience of being without the phone and for cost and time for travelling to have it examined by the independent Tech and for placing my partner in danger of serious injury.