Track Your Package

If there are many items in your order, each may have separate delivery dates and tracking info.

Find solutions to common delivery problems

Your order hasn't shipped yet

Check the estimated delivery date by selecting Track Parcel in Your Orders. If you're expecting the parcel today and don't see a status update, that's normal. Depending on the carrier, items may ship the same day they're delivered. If you’re not expecting the parcel today, please wait for the tracking information to be updated.

Tracking information does not update

The carrier may have more detailed information about your parcel. To track your parcel on the carrier website or contact them, go to Carrier Contact Information.

If tracking information is not available, go to Missing Tracking Information.

Your order is delayed

If the expected delivery date has passed, keep in mind that weather, traffic, and more can cause delivery delays. Most late parcels will arrive within 24 to 48 hours of the expected delivery date. If the order has already been shipped, you can't cancel it.

Tracking shows order was delivered but you haven’t received it

Follow our recommended steps to Find a Parcel That Shows as Delivered.

Tracking shows undeliverable status

The carrier was not able to deliver your parcel, and they will return it to Amazon. We will automatically issue you a refund when we receive the parcel. For more information, go to Undeliverable Packages.

Parcels from third-party sellers

You can track parcels from third-party sellers if they share this info with Amazon and you chose a trackable shipping option. Contact the seller directly for assistance if you are having problems tracking your parcel. Go to Contact a Third-Party Seller for more information.