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Customer Review
Reviewed in the United Kingdom on 7 October 2023
The phone itself looked okay, I didn't really use it much for the first 4 months. I bearly used it for more than 2 hours a day. Once summer came about I started to use the phone more frequently. This is when the issues came about, the phone would overheat if used for more than an hour of normal use. If I used an app or tried conduction a video call the phone would generate so much heat that I couldn't hold it. The phone would even tell me it needs to close apps to cool down. The battery life was also terrible, it wouldn't even last 4 hours if I used an app. I don't mean playing high resolution games, Im talking shopping apps, checking my banking or writing emails. I tried to work through it but it got too much so I had to return it. It took me 8 months from the time of purchase to return it, as I could not get a suitable replacement phone (not from amazon) until then.
When I tried to return it, the company that refurbished it, URcouk, said I had to pay for it to be returned, then once they received it they offered me either a 50% refund or they can send the phone back which they had apparently fixed... Again. When I objected to this, they explained nothing nor pointed me to any terms and conditions, they simply ignored my message and repeated the offer.
To summerise, I would recommend avoiding any refurbished equipment that is connected to URcouk. Their workmanship is clearly of poor quality and their customer care is non existent and insulting.
When I tried to return it, the company that refurbished it, URcouk, said I had to pay for it to be returned, then once they received it they offered me either a 50% refund or they can send the phone back which they had apparently fixed... Again. When I objected to this, they explained nothing nor pointed me to any terms and conditions, they simply ignored my message and repeated the offer.
To summerise, I would recommend avoiding any refurbished equipment that is connected to URcouk. Their workmanship is clearly of poor quality and their customer care is non existent and insulting.
