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Customer Review
Reviewed in the United Kingdom on 11 June 2024
Although the cameras and sync module initially seemed easy to set up (using local storage usb as opposed to subscription to cloud), we were rarely receiving notifications of motion detection, the cameras were not picking up obvious movement (there was no recording light on the camera when we would move in front of it), and there were no saved Clips to the local storage from any motion detection.
We reset the sync module, plugged and unplugged, tried to connect to a WiFi extender (which we STILL CANNOT do - when researched we found others had this problem), reset and were still having lots of intermittent problems.
Solution - On the Blink app, via the Help/customer support button, this gave a number straight away to call and was 24/7. The call was answered within a few rings, and we gave some details to the call handler. We had to grant access to Blink to access our systems via the app (easy to do) and they found there was a software issue which they could fix remotely via the access. During this we had to unplug and plug back in our USB for local storage according to their instruction and the call took a total of 30 minutes.
This fixed the issue and right away we can see the difference in the function of the cameras and the app.
Although I'm not sure if we'd recommend the Blink camera at this point due to the difficulty in set up, I really cannot recommend more the customer service from Blink
We reset the sync module, plugged and unplugged, tried to connect to a WiFi extender (which we STILL CANNOT do - when researched we found others had this problem), reset and were still having lots of intermittent problems.
Solution - On the Blink app, via the Help/customer support button, this gave a number straight away to call and was 24/7. The call was answered within a few rings, and we gave some details to the call handler. We had to grant access to Blink to access our systems via the app (easy to do) and they found there was a software issue which they could fix remotely via the access. During this we had to unplug and plug back in our USB for local storage according to their instruction and the call took a total of 30 minutes.
This fixed the issue and right away we can see the difference in the function of the cameras and the app.
Although I'm not sure if we'd recommend the Blink camera at this point due to the difficulty in set up, I really cannot recommend more the customer service from Blink
