The phone did not arrive in condition advertised, it was already late and as a main gift for a thirteenth birthday it was heartbreaking. I accepted the delivery issue but for it to arrive in less than acceptable fill if unmissable scuffs and dinks and to See my daughter’s face of confusion robbed a moment I’ll never get back. Open approach I was merely sent a return option.. my daughter had already added her SIM card.. she likes the phone but when you’ve waited for a delayed gift already she wanted to have something. I mentioned a possible partial refund, torn between heart strings.. I’d even thought an acknowledgment of apology but never got anything. I’m disgusted tbh at how inhumane this purchase has been.. would not recommend and seeking further action.
1.0 out of 5 stars
Poor - not as advertised
Reviewed in the United Kingdom on 12 February 2024
The phone did not arrive in condition advertised, it was already late and as a main gift for a thirteenth birthday it was heartbreaking. I accepted the delivery issue but for it to arrive in less than acceptable fill if unmissable scuffs and dinks and to See my daughter’s face of confusion robbed a moment I’ll never get back. Open approach I was merely sent a return option.. my daughter had already added her SIM card.. she likes the phone but when you’ve waited for a delayed gift already she wanted to have something. I mentioned a possible partial refund, torn between heart strings.. I’d even thought an acknowledgment of apology but never got anything. I’m disgusted tbh at how inhumane this purchase has been.. would not recommend and seeking further action.