About the Amazon Happiness Guarantee for Services

We want you to buy with confidence anytime you purchase a service on the Amazon.co.uk website; that’s why the quality of the service is guaranteed under our Happiness Guarantee. If the service was not completed according to the final scope agreed through Amazon’s systems, or if your product or property was damaged as a direct result of the service, we’ll work with you to correct the problem or we’ll give you your money back.

If your service purchase was of poor quality, please Contact us to begin the process of filing a Happiness Guarantee claim.After collecting basic contact information and the required documentation of the problem, our support team will work quickly to resolve your case.

The Happiness Guarantee supplements your consumer rights under law. If your purchase is covered by the Happiness Guarantee, Amazon will make it right in one of these two ways:

1.Correct the service.

2.Refund your money for the purchase, and cover related property damages up to £2,500.

Happiness Guarantee Conditions

You can file a claim when all of the following applies:

1. You’re unsatisfied with the service performed.
2. You have purchased the service in its entirety directly through the Amazon.co.uk website or app.
3. The scope of work was limited to the description of the service listed on Amazon.co.uk, or was changed through Amazon’s systems.
4. Your service appointment was completed within the last 90 days. For recurring services, we treat each appointment as a separate occurrence.

Happiness Guarantee Claim Restrictions and Limitations

The following situations are not covered by the Happiness Guarantee for Services:

• The service was never performed.

• Any portion of the service transaction was performed outside of Amazon.co.uk, such as up-sells or trip charges.

• Dissatisfaction with pricing or scheduling limitations.

• Claims not documented in entirety using the Happiness Guarantee claim form.

• Product claim unrelated to the service. For product-only quality or delivery problems, please go to the A-to-z Guarantee.

• Service was completed more than 90 days before date of filing.

• Claims caused by prior service or provider not already covered by the Happiness Guarantee.

• Unforeseeable or latent defects in the premises.

These situations may limit your coverage under the Amazon Happiness Guarantee:

• Claims with incomplete documentation.

• Claims resulting from improper use of product (as defined by the manufacturer).

• Claims involving work that exceeds the final scope of work agreed through Amazon’s systems.

• Claims involving products or services, or uses of either, that are prohibited by law.

• Services completed without the customer present.

Note: Claiming under the Happiness Guarantee does not limit any other rights you have as a consumer nor limit your ability to pursue other remedies you may be entitled to from Amazon.