Top critical review
1.0 out of 5 starsThe screen freezes and I charge the battery every day.
Reviewed in the United Kingdom on 20 January 2024
I bought an IPhone 15 pro max in December. The phone after 1 month started with different problems, the battery durability is just one day and I need charge every day, the screen sometimes its freezes and the unique solution is return the phone, but I asking about the guarantee, where is the guarantee? Because in my case I need a phone, just I want the replacement because the phone started with different problems. Sincerely I am so disappointed with Amazon and this service, if you can’t give to Apple customers great service, please don’t seller products from Apple. I will go to an official Apple Store and send the phone to they see everything for me. Because Amazon only accept the return to give a refund. They don’t have Iphones to replacement and the client in this case is a complete idiot.
Update: Firstly, after many times contacting Amazon I tried to return the product, but they classified it as non-returnable. Why? I don’t know because the window return was to 31 January and I tried return before its day.
Secondly, I went to the Apple Store and a technician saw everything on the phone. The phone camera has an internal issue, and the phone has problem with battery, and screen frezes too. Sometimes half screen is in black, sometimes freezes. Now I have a phone that doesn't work correctly and Amazon customer service doesn't want to accept the return or a replacement. Honestly this is so crazy because I bought it with many illusion and now that’s the great support that Amazon gives for me. Of course I will look about my rights because I will not be with a factory defected phone.
Thirdly, I have an email from Apple Store, where they say exactly issues the phone has. I want a simple replacement or return this product. I don’t understand why is it so complicating and frustrating for me.
