Refurbished - Good
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Apple iPhone 11, 128GB, Black (Renewed)

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This product has sustainability features recognised by trusted certifications.

Pre-owned

Products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.

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Pre-Owned Certified: Electronics Pre-Owned Certified: Electronics

Pre-owned Certified products are inspected, cleaned and (if applicable) repaired to excellent functional standards. By purchasing Pre-owned Certified rather than new, customers can extend the life of the product, reduce electronic waste, and reduce the extraction of raw materials. These products are backed by the Amazon Renewed Guarantee. Pre-owned Certified is part of the Climate Pledge Friendly programme that helps you discover and shop for more-sustainable products.

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Price: £223.99
This refurbished product is inspected, tested and cleaned in accordance with Amazon Renewed requirements to be fully functional. Premium and Excellent condition products will show no signs of cosmetic damage visible from 30 centimetres. Good condition products will show scratches barely visible from 30 centimetres away. Acceptable condition products will show scratches clearly visible from 30 centimetres away. Products sold by third-party sellers are covered by the voluntary 1-year Amazon Renewed Guarantee (see below). Products sold by Amazon are covered under statutory legal warranty by Amazon directly. Batteries, where present, will have a minimum capacity of 80% relative to new (90% for Premium condition products). The product will come with original or compatible generic accessories. Refurbished products are not guaranteed to be waterproof.
Brand Apple
Operating system iOS
RAM memory installed size 128 GB
CPU model A Series A13
Memory storage capacity 128 GB
Screen size 6.1 Inches
Model name iPhone 11
Wireless carrier Unlocked for All Carriers
Cellular technology 2G
Connectivity technology USB

About this item

  • 6.1-inch Liquid Retina HD LCD display.
  • Water and dust resistant (2 meters for up to 30 minutes, IP68).
  • Dual-camera system with 12MP Ultra Wide and Wide cameras; Night mode, Portrait mode, and 4K video up to 60fps.
  • 12MP True Depth front camera with Portrait mode, 4K video, and Slo-Mo
  • Face ID for secure authentication and Apple Pay
  • A13 Bionic chip with third-generation Neural Engine
  • Battery Average Life: Endurance rating- 94 hours.
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Customer reviews

4.2 out of 5 stars
4.2 out of 5
482 global ratings

Customers say

Customers like the ease of use, quality and value of the cellular phone. They mention that it's easy to work with, has excellent quality and is good value for money. That said, opinions are mixed on battery life and scratch resistance.

AI-generated from the text of customer reviews

72 customers mention ‘Quality’57 positive15 negative

Customers like the quality of the cellular phone. They mention that it's excellent, in excellent condition, and looks like brand new. They also say that all functionality appears fine so far, with no bugs or glitches. Customers also say the screen is perfect and that the microphone works and the camera works.

"...Works perfectly transferred over my data from iPhone 8 very quickly. I would recommend buying from this company and Amazon." Read more

"Great model and make for the price paid.mint condition,easy to use" Read more

"Had the phone a week and so far it’s been brilliant, everything works as it should.I'm very happy with it...." Read more

"As new, great price and no issues" Read more

32 customers mention ‘Value’30 positive2 negative

Customers appreciate the value of the cellular phone. They say it's a good quality phone for the price.

"...No scratches , 100% battery. I cannot fault this phone , great price quick delivery...." Read more

"Great model and make for the price paid.mint condition,easy to use" Read more

"As new, great price and no issues" Read more

"...Great buy !!!Very pleased with my new phone." Read more

8 customers mention ‘Ease of use’8 positive0 negative

Customers find the cellular phone easy to use. They mention that the setup was dead easy, and the delivery was no bother.

"Great model and make for the price paid.mint condition,easy to use" Read more

"...phone when phone arrived it looked like brand new and it's so easy to use . Great buy !!!Very pleased with my new phone." Read more

"...it lives up to the IOS mantra, having an iPad and an iCloud account set up was very easy...." Read more

"...There was also no dust on the speakers of the phone and the set up was dead easy, I do recommended getting a case as well as gorilla glass screen..." Read more

6 customers mention ‘Appearance’6 positive0 negative

Customers like the appearance of the cellular phone. They say it's great looking and the wee bag of sweets is a nice touch.

"Great looking and great value" Read more

"...Oh and the wee bag of sweets is a nice touch." Read more

"The battery life is 100%, appearances is very good, quality is great, My son’s birthday present so value for money with no marks or scratches,..." Read more

"The phone is great, fantastic deal and phone works and looks great only issue is slight scratches near rear camera and battery health was roughly at..." Read more

38 customers mention ‘Battery life’16 positive22 negative

Customers are mixed about the battery life of the cellular phone. Some mention that it has a good battery life, while others say that it drops down quicker than their ex wife's trousers.

"...The phone is I good working order the only issue is the Battery health is at 90% and won’t charge past 95% so I’ll need to change the battery soon...." Read more

"...No scratches , 100% battery. I cannot fault this phone , great price quick delivery...." Read more

"...was still not behaving reliably if at all and the battery was lasting less than half a day (when I managed to revive the phone), even then the phone..." Read more

"Phone arrived in mint condition..84% battery chargeable and not a single mark or scratch on it.It looked like a new phone!..." Read more

33 customers mention ‘Scratch resistance’18 positive15 negative

Customers are mixed about the scratch resistance of the cellular phone. Some mention that it has no scratches or other cosmetic damage. However, others say that it had multiple scratches on the screen, the back of the phone, and scratches around the edges.

"...No scratches , 100% battery. I cannot fault this phone , great price quick delivery...." Read more

"...around the charging port has also come off and there’s a small deep scratch in the screen I think they should state the quality of the iPhone before..." Read more

"No scratches or marks, good function. Runs perfectly well." Read more

"Both phones scratched on the screen sides and back one even still had something that had to be cleaned off..." Read more

4 customers mention ‘Sound quality’0 positive4 negative

Customers are dissatisfied with the sound quality of the cellular phone. They mention that the sound comes out of the speaker and the incall volume didn't work. Some customers also report that the phone has a cracked screen and a busted speaker.

"Phone received in good order aside from poor sound coming out of the earpiece...." Read more

"I had had the renewed phone for 2 months and it began to make a crackle sound when making or receiving calls...." Read more

"...The incall volume didn’t work I couldn’t hear anything would have had to use it with the speaker phone enabled...." Read more

"...I expected some scratches but the phone had a cracked screen and a busted speaker. The phone was in really bad condition...." Read more

Numerous hardware warnings
1 Star
Numerous hardware warnings
Phone arrived well packaged.It was described in the listing as being in “Excellent” condition – no visible marks from 30cm, but upon initial inspection there were visible scuffs and chips on all corners and most of the sides, and also on the back and camera area too, so the 30cm rather depends on your eyesight, doesn’t it? Mine’s decidedly average and I could see a lot of marks, so the claims are subjective.The screen however was perfect, but more about this in a bit.I powered the phone up and started the migration from my old iPhone SE which has done me well since 2016. But, part way through this several warnings popped up regarding the hardware on this refurbished iPhone 11.The first was regarding the battery – the phone was saying it was an “Unknown part”. Then the same warning appeared regarding the display, but more concerning was the next warning that there was an issue with the TrueDepth sensor in the camera, which meant that the camera was now disabled.This is important as Apple got rid of the fingerprint sensor before the iPhone 11, relying on facial recognition (or a PIN) instead for unlocking, and the fact that the TrueDepth sensor is used for the FaceID, this means that FaceID cannot be used to unlock this phone! That’s a biggie for me and a red flag.The battery issue is also a red flag too as it means, simply, there’s no way to check the status/health of the battery in the phone, so you have absolutely no idea of how good/bad it is.Ok it’s a refurb phone, but these issues are too much for the three-hundred quid it cost.
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Top reviews from United Kingdom

Reviewed in the United Kingdom on 20 April 2024
This refurb iPhone 11 arrived in A1 condition, it was like brand new. No scratches , 100% battery. I cannot fault this phone , great price quick delivery.
Works perfectly transferred over my data from iPhone 8 very quickly. I would recommend buying from this company and Amazon.
2 people found this helpful
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Reviewed in the United Kingdom on 11 June 2024
Great model and make for the price paid.mint condition,easy to use
Reviewed in the United Kingdom on 2 July 2024
No scratches or marks, good function. Runs perfectly well.
Reviewed in the United Kingdom on 30 June 2024
The phone was in excellent condition, was very pleased
Reviewed in the United Kingdom on 20 December 2023
Phone arrived well packaged.

It was described in the listing as being in “Excellent” condition – no visible marks from 30cm, but upon initial inspection there were visible scuffs and chips on all corners and most of the sides, and also on the back and camera area too, so the 30cm rather depends on your eyesight, doesn’t it? Mine’s decidedly average and I could see a lot of marks, so the claims are subjective.

The screen however was perfect, but more about this in a bit.

I powered the phone up and started the migration from my old iPhone SE which has done me well since 2016. But, part way through this several warnings popped up regarding the hardware on this refurbished iPhone 11.

The first was regarding the battery – the phone was saying it was an “Unknown part”. Then the same warning appeared regarding the display, but more concerning was the next warning that there was an issue with the TrueDepth sensor in the camera, which meant that the camera was now disabled.

This is important as Apple got rid of the fingerprint sensor before the iPhone 11, relying on facial recognition (or a PIN) instead for unlocking, and the fact that the TrueDepth sensor is used for the FaceID, this means that FaceID cannot be used to unlock this phone! That’s a biggie for me and a red flag.

The battery issue is also a red flag too as it means, simply, there’s no way to check the status/health of the battery in the phone, so you have absolutely no idea of how good/bad it is.

Ok it’s a refurb phone, but these issues are too much for the three-hundred quid it cost.
Customer image
1.0 out of 5 stars Numerous hardware warnings
Reviewed in the United Kingdom on 20 December 2023
Phone arrived well packaged.

It was described in the listing as being in “Excellent” condition – no visible marks from 30cm, but upon initial inspection there were visible scuffs and chips on all corners and most of the sides, and also on the back and camera area too, so the 30cm rather depends on your eyesight, doesn’t it? Mine’s decidedly average and I could see a lot of marks, so the claims are subjective.

The screen however was perfect, but more about this in a bit.

I powered the phone up and started the migration from my old iPhone SE which has done me well since 2016. But, part way through this several warnings popped up regarding the hardware on this refurbished iPhone 11.

The first was regarding the battery – the phone was saying it was an “Unknown part”. Then the same warning appeared regarding the display, but more concerning was the next warning that there was an issue with the TrueDepth sensor in the camera, which meant that the camera was now disabled.

This is important as Apple got rid of the fingerprint sensor before the iPhone 11, relying on facial recognition (or a PIN) instead for unlocking, and the fact that the TrueDepth sensor is used for the FaceID, this means that FaceID cannot be used to unlock this phone! That’s a biggie for me and a red flag.

The battery issue is also a red flag too as it means, simply, there’s no way to check the status/health of the battery in the phone, so you have absolutely no idea of how good/bad it is.

Ok it’s a refurb phone, but these issues are too much for the three-hundred quid it cost.
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7 people found this helpful
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Reviewed in the United Kingdom on 10 June 2024
Had the phone a week and so far it’s been brilliant, everything works as it should.I'm very happy with it. The only thing that didn’t work was the charger that was supplied with it but that doesn’t bother me 😁.
Reviewed in the United Kingdom on 1 June 2024
Recondition phone when phone arrived it looked like brand new and it's so easy to use . Great buy !!!
Very pleased with my new phone.
Reviewed in the United Kingdom on 26 June 2024
Brought this phone for my 14-year-old son birthday. He really loves it so I'm quite please.

Top reviews from other countries

Carole caminade
1.0 out of 5 stars Tél reconditionné de mauvaise qualité, à peine démarré sur chauffe inquiétante
Reviewed in France on 24 April 2024
Produit de mauvaise qualité, sur chauffe inquiétante, demande de remboursement.
Après 30 jours d’attente, je reçois un message me disant que je suis remboursé de 1,26€ sur un tel reconditionné acheté 4,14€
Je ne comprends pas le principe! Impossible de pouvoir communiquer avec quiconque. Sujet très peu commercial! Perte sèche. Je ne commanderais plus jamais un seul article sur amazone ! Très déconseillé, ils font se qu’ils veulent et ne s’occupent pas du consommateur!
Lamentable !
Laurent C.
1.0 out of 5 stars Inadmissible
Reviewed in France on 13 April 2024
Commande deux iPhone 11 128 go neuf reçu deux iPhone dans enveloppes et non dans boîte Apple avec inscrit au dos de l’enveloppe RECONDITIONNÉ !!!! Franchement inadmissible honteux!!! DEMANDE DE REMBOURSEMENT POUR LES DEUX ARTICLES ET NON UN !!!
One person found this helpful
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SOULARD
1.0 out of 5 stars ATTENTION RECONDITIONNE
Reviewed in France on 24 December 2022
Attention iPhone reconditionné affiché neuf
Le reconditionné au prix du neuf !
4 people found this helpful
Report