TLDR: Original one wasn’t giving accurate heart rate readings especially when sweating. Replacement works fine, customer service is awesome.
Edit: the company has some surprisingly great customer service and are replacing the item for me.
Received the replacement today and it works, I will update with sweating as I was at home today not doing a lot of activity but it was accurate with my light activity and resting HR. I did track manually as well with a stopwatch and my carotid which I can feel strongly. It was usually the same or within 2-3 beats of what I counted manually.
I’ll update when I get active and sweat a lot to see if it’s still giving accurate readings. I do notice it didn’t read well if I had it under my sports bra band, maybe it was pressed into my skin too tightly. I moved it down lower over my ribs and got accurate readings still as long it was in full contact of my skin. I did have to re-moisten the band sensors a few times as the reading updates would go a few minutes and I’d see it wasn’t connected but still making full contact with my skin.
Otherwise I can’t complain, it is significantly better than the first one I ordered and returned. I’m glad the company has such incredible customer service. They reached out when noticing my inaccurate monitor experience and replaced it for me. I can see it works now and the first was a one off. Also the band gives a lot of room for adjustment so I think this would fit a fair amount of people.
| Product Dimensions | 154.94 x 3.81 x 0.38 cm; 55 g |
|---|---|
| Batteries | 1 Lithium Metal batteries required. (included) |
| Item model number | Powrlabs |
| Age Range | Adult |
| Colour | Black |
| Style | Heart Rate Monitor Chest Strap |
| Compatible with | Smartphones |
| Display Size | 38 Inches |
| Material | Plastic |
| Power Source | Battery Powered |
| Batteries Included? | Yes |
| Battery Description | Lithium |
| Brand | POWR LABS |
| Item Weight | 55 g |
