Top critical review
1.0 out of 5 starsA Danger to use and Useless Customer service
Reviewed in Canada on January 14, 2023
I cannot say enough bad things about my experience with this scooter. Others may have different opinions however here is what happened with mine:
1) The brakes are non functioning at 100% battery life. When i asked their customer service they said this was "normal behaviour". Having a scooter that can be ridden on roads with cars that has times where the brakes do not work is downright unsafe.
2) When I was going down a hill an error code 40 appeared. At this time the battery was about 80%. At the same time as the error code, the brakes entirely stopped working and i accelerated down the hill causing me to lose control and fall off injuring myself and ripping holes in two pieces of clothes i was wearing. According to their customer service error code 40 means its over charged which makes absolutely no sense.
3) Finally after going up a hill the scooter seems "tired" and is unable to run at its max speeds. For example, i will approach a hill going 28 km/hr. Going up the hill i will achieve about 15 km/hr which makes sense. After this hill the ground will flatten out and the scooter will refuse to go above 15 km/hr.
After describing these issues to various of their customer service reps, i was promised a "small gift" being sent to me which never happened and they never referenced again even when i explicitly asked them to tell me what was happening with that. Their customer service only responds during the middle of the night in Canada and they are only capable of responding with pre-generated responses. They do not care about you, your safety, or your health. AVOID AT ALL COSTS. After over a week of dealing with their abysmal customer support i spoke directly to amazon who fixed the issue for me in less than 30 minutes providing me a method of returning the defective unit and even compensating me for the damage to my property. NEVER BUY THIS SCOOTER OR ANYTHING FROM THIS COMPANY!!!!