Top critical review
1.0 out of 5 starsMac users beware
Reviewed in Canada on June 29, 2024
Full-page photos or big documents will always fail to print; the printer’s display says “receiving data”, then immediately, “canceling printing”, and then the print job disappears out of the Mac’s print queue. Printing smaller (4x6 centred in a Letter page for instance) images or short documents works fine.
At first I imagined this might because a full-page photo might be too much for AirPrint, so I tried to connect to the printer another way. Here’s the thing: There is no installable driver for this printer for Mac. The Mac support for this printer is 100% dependent on AirPrint - even (somehow! how? why?!) over USB.
Updating firmware, connecting over wired LAN, connecting over USB, using a generic driver with Jetdirect, trying multiple Macs, and manually adding the printer by a static lease IP (on wired or wireless LAN) all failed to fix the issue.
The app that Brother recommends you download from the Mac App Store does not help; neither does the “full software package” on Brother’s website (its only payload is a link to the aforementioned App Store app, and something called, ominously, “HTTP over USB”).
If you are a Mac user, do not buy this product - or any other modern Brother printer - until you can see an actual, downloadable driver for it on Brother’s website.