Top critical review
1.0 out of 5 stars"My Phone was not compatible" Samsung Core LTE
Reviewed in Canada on July 7, 2024
"My Phone was not compatible" after more than a dozen e-mails and a week lost of trying to get it to work going back and forth with the support team; it was determined my phone was too old. Reason: it was 10 years old" I am a senior - I only use my phone for text and phone calls - that's it. It works perfectly. No where did it say when ordering the SIM card that your phone had to be a certain age? The company's support team always replied but their suggestions were to no avail until someone there figured it out. I cannot be the only person with a 10 yr old cell phone - and because I bought the sim card to use in Hawaii a month before I left, even though it did not get officially activated till June l st as per their instructions and confirmation to me - the return date ended June 2nd once they sent a confirmation e-mail with a US phone number that the SIM card was officially activated. I didn't return from Hawaii till July 1st. So I'm out $53.00 thru no fault of my own. Regardless, there is no refund anyway - because the second it gets activated which was by midnight June l st - the second the clock rolled over to June 2nd - no refunds possible.