Top critical review
1.0 out of 5 starsrestocking fees are outrageous
Reviewed in Canada on December 20, 2022
We ordered this printer for our business and after receiving and 1 day of use realized it didn't scan or print 2 sided which is a necessity for us so went to return it. We received an email stating that if we had opened any of the ink or supplies that no refund would be given and if everything was received in resalable condition and packaging that we would be charges a 20-50% restocking fee. This is outrageous especially with the price of the machine and the fact we only used it for a half day. Plus it is impossible to set it up and know how it functions without opening the ink which voids any refund you should be able to receive. Not only that but they give you a return label for a shipper that is not even available in most areas and if you cannot use it then you have to pay the full return shipping. All around we are not happy about this service and stipulations. We wouldn't suggest purchasing from this seller or this machine unless you are 100% sure it is what you want cause you will never receive a refund if it doesn't work or isn't exactly what you need.