Top critical review
1.0 out of 5 starsDON'T BUY UMIDIGI, VERY DISAPPOINTED.
Reviewed in Canada on June 21, 2024
Bought a G1 MAX first, never worked.. UMIDIGI more than helpful was very frustrating... they didn't want to refund my money, they told me to choose another cell phone for the warranty because they didn't have any G1 MAX available, BUT I had to paid for the replacement (new) phone, they said once I paid for the second phone, an A15, they will refund my money. I paid $199 for the A15, and after a few days I received on my bank a refund for the 1st phone, $154.99. So I was happy ... They finally paid me the 1st phone.
I used the A15 for a couple of weeks and again, the A15 started acting up like the G1 MAX, dropping calls, echoes, not connecting to wi-fi, so I tried to return it. To my surprise I couldn't return it because UMIDIGI applied the 1st refund of the G1 MAX for $154.99 onto the 2nd phone! WHAT? .. So... I paid $154.99 for the G1 MAX and $199.99 for the A15, in total I paid $355 and I only got back the $154.99 from the first phone (G1 MAX) and I won't get the $199.99 from the 2nd phone (A15) because UMIDIGI instead of refund the money on the first order (G1 MAX), they refunded the money on the second order (A15),... So, I had to call Amazon customer service asking for help. They understood my problem and apologized many times for the inconvenience, they help me, not the way I wanted, but they helped me. Amazon gave me a "credit" for the amount of the 2nd phone (A15) .. so, somehow I was the one loosing, because now I didn't get all my money back, and I had to spend the 199.99 on other things within Amazon .... ... Do I recommend UMIDIGI? ? ? .. NO! ... NO!! ... NO!!!... Not the phones , much less their Customer Service.... JUST DON'T BUY FROM THESE GUYS, PERIOD.