Top positive review
5.0 out of 5 starsRefuses to restart - PROBLEM FIXED!
Reviewed in Canada on April 21, 2024
Pros: beautiful display, very useful touchscreen
Cons: it does not matter that the display is beautiful if it refuses to restart after moving it to a different room. And yes, I turned it off properly by pressing the off button and unplugging it after it turned black. I have actually done this done this more than once, moving it to a different area to continue loading it. Each time I had a long struggle to get it to restart. I bought this just over a month ago as a birthday gift for a close relative. I finally finished loading it with lots of old family photos. The birthday is tomorrow. I plugged it in to watch the results of all my hard work and it absolutely refuses to restart this time. I am past the 30 day return window. This product has been a total waste of money and effort, and what do I do for a birthday present now? I guess it is obvious how furious I am. Do not buy this frame. If Arzopa has a fix for this I will gladly retract my complaint.
UPDATE: The seller allowed me to return the frame to them and replaced it with a new one. This new frame works perfectly and I am very pleased with both the frame and the prompt response to my problems!