Top critical review
1.0 out of 5 starsPoor quality TV -Sony does not honour warranty
Reviewed in Canada on March 18, 2024
I have purchased many SONY TVs over the years and have never experienced any problems. Picture quality was excellent and TVs lasted a long time.
This X77L has been a huge disappointment. After a couple of months, it started to develop streaks and faded areas in the centre of the screen. I called Sony support assuming they would repair or replace it under warranty. Instead, they had me run a bunch of tests and send them lots of pictures. After all this they said that I must have somehow damaged the TV and would not be repairing it or replacing it. No one ever touches this TV - it is only operated via the remote - there is no way that anyone in the household damaged it. The TV is defective.
Needless to say, I was surprised when Sony would not honour its one year warranty. This is not how you should treat customers. Researching this online, I found that this is business as usual for Sony - refusing to honour warranties on their products by accusing customers of causing damage,
This TV - only a few months old -will now go in the trash and be replaced by another brand.