Top critical review
1.0 out of 5 starsVery disappointed
Reviewed in Canada on September 18, 2023
I have to say. I love everything about these when I got them. Finally, headphones that are small, fit my little ears, don’t hurt my ears, sound good, are comfortable to wear with a toque…. They were perfect. But now they are terrible. After two months of running with these, the battery now only lasts 20 minutes for the left one and somewhere around 50-70 minutes for the left one. This is after only two months of use. I was running my first marathon last weekend and they died right near the beginning when I still had three hours left to run. I’m so unbelievably disappointed. I’ve written to them for a warranty replacement and that process has been slow as all heck too. It took three business days just to have someone email me to say that I will be getting a USPS mailing label to send them back for review. Well, I’m in Canada so I don’t know if that will work and how long does it take for this label to arrive? It’s going to be weeks before I get this rectified. If I could return them I would. I’m just so disappointed. I’ve had other Shokz in the past and the battery always fails prematurely. I had hoped beyond hope that these would at least last for the duration of the two year warranty period but I barely got two months out of them and they failed at the worst time. Please consider other options. Sadly, I’m looking to find other open ear solutions as these just don’t last. I can’t wait weeks and weeks for a warranty replacement and can’t afford to buy replacements every few months. What a great product with such an unfortunate outcome. Buyer beware.