Top critical review
1.0 out of 5 starsFaulty camera, tech support becomes silent when request exchange/return
Reviewed in Canada on August 3, 2023
Well, after pointing out that my X3 is faulty to the technical staff over at Insta360 (after lengthy technical staff emails back and fourth with videos) they have gone silent on me.
The videos I have shared with them are definitive proof of one lens side being faulty. Long story short, as the camera runs for some time, gradually the outer lens video gets grainier/dusty-like more and more to the point it looks like its smothered in dust/digital artifacting... This does not occur on the inner lens. The same test was done rotating the camera around 180 degrees. Same issue, same lens side. Doesnt matter what settings the camera is set with, I've tried it all. Same result. With all latest firmware ect...Never been in water.. used 4 times.. never dropped..never overheated..ect.. still have the screen shipping plastic film on it! This is most apparent in low lighting settings, but extremely apparent. As you can see from the pictures I posted here. The first snapshot is from the begging of video..and the second 25 minutes in..stationary with no changes in lighting or position. Terrible noise/artifacts as you can see. (the other inner lens does not so this) The third picture is also the outer lens on single lens mode, showing a purple hue haze along the bottom. It doesn't matter where the camera is pointed..same issue.. Again, the inner lens does not do this in the same conditions.
Tech support just gives me the run around saying its settings issues in low light bla bla bla.. No. It Is not.
Not impressed. Love the camera.. but whoah..is this the support (lack of) one gets?
Returning to Amazon as they have not stepped up to offer exchange, and I cannot lose my return policy window with Amazon.