Top critical review
1.0 out of 5 starsApps and Software are HOT GARBAGE!
Reviewed in Canada on April 17, 2024
Bought this for my 7 year old for Christmas. First problem right out of the box it did not work as they set the zone for the US instead of Canada. Surprising as I dont live in, nor have ever had a US amazon account. After 3 hours on the phone on boxing day we were able to finally get it to start. That was just the start of the problems.
The amazon kids profile is utter garbage. The apps are severly limited and my sons favorite games are not accessible. Then the apps that he was able to get, the kids profile does not allow for app updates. Took another 2 hours on the phone with helpdeks, including 3 mysteriously dropped calls, and the issue could not be resolved by helpdesk, making the app now useless that my son spent months playing.
Unless you like wasting mulitple hours on hold, dropped calls, IT teams that cannot even navigate their own software I would avoid this at all costs. Just get an Android...trust me!~
To Amazon, even your IT team acknowledge your software is garbage and usability is terrible. Pull this from the market until you figure this out or let other capable companies build this for you. TERRIBLE..