Top critical review
1.0 out of 5 starsDO NOT BUY THIS PHONE
Reviewed in Canada on January 9, 2023
PHONE DOES NOT WORK, DEFECTIVE UPON ARRIVAL, AMAZON TAKES NO ACCOUNTABILITY AND WILL NOT ISSUE A REPLACEMENT, OR COMPENSATION FOR A DEFECTIVE DEVICE.
Battery does not hold a charge, phone will not connect to computer, and phone constantly resets settings, contacted Amazon customer service, first agent stated that I would be issued a replacement device and that she would offer me compensation for the inconvenience. I was happy with this resolution, however, she then transferred me to another agent who said that they could only offer a refund and no compensation for the inconvenience, then hung up on me.
After speaking with a supervisor they offered a refund only, stating that it was against their policies to offer compensation, and that whether the first agent had lied to me or not there was nothing that she could do as "The system told her that was the only option".
I bought the phone on Black Friday sale, and there is a $300-400 difference in the price I paid for the device and the current device price, I obviously purchased it at the sale price for a reason, and now am being forced to pay more for the same device, if it even works upon arrival!! Not to mention, if I get a refund for the device, I will be out the money for the Otterbox and screen protector (because I did not purchase these through Amazon).
So my choice is, keep a broken device for 20% off the cost, or purchase it again at full price, or get a refund for the device and eat the cost of the protective devices.
Very disappointing experience, and exceedingly poor customer service. I find it disgusting that they will not replace the item when it is a broken device, there is not a retailer in the world who would not give a replacement when an item is defective, and honour the sale price whilst the device is still within the return/refund window.
DO NOT MAKE LARGE PURCHASES ON AMAZON