Top critical review
1.0 out of 5 starsWhat's the fuss? REVISED
Reviewed in Canada on November 1, 2021
I just don't see what all the fuss is about this new form of Tide detergent. I did not find that my clothes got any cleaner than other Tide products. I would definitely NOT call this frustration-free packaging. Finally, the color of the instructions on the color of the packaging makes them almost impossible to read. My only positive comments are that the packaging requires much less plastic going into our environment and it takes less room to store. (And the odor is strong, but not objectionable to me). On balance, I'd probably buy this again but only for the last two observations. DEC/21: After using this product over 2 months, I've downgraded my rating from 3 stars to 1. The packaging (which is barely legible) states, "Cleans in cold water." I called Tide twice. The first time I was told that the hotter the temperature, the better. The 2nd time I was told to use the garment instructions, & that ANY temperature was fine. The reason for my 2nd call was because on 6 occasions, the pod would only partly dissolve. The UNdissolved part would get caught in the casing between the door and the drum, & it would take me 20 mins to get all the undissolved "goop" out. Tide's suggestions: put the pod at the BACK of the drum; make sure the machine did not have too many clothes; make sure that absorbent clothes were at a minimum, etc. I stopped the agent at that point and advised her I would NOT be using the pods any longer. RE: my question about a refund for an unopened "Tide Power Pod Heavy 10x Duty" product, she had to consult with an "internal team." After more hold time, I was told that "unfortunately, because the product isn't opened," I'd have to consult with an entirely different department at Tide for a refund. I had hoped to help the environment by using the pods, but it's back to the Tide plastic containers for me which is unfortunate. But it also means I won't have to consult with sub-par customer service at Tide either.