Top positive review
5.0 out of 5 starsAmazing robot vaccum and even amazing after sale service
Reviewed in Canada on September 1, 2023
I generally never post reviews but given the after sales experience with the company, i wanted to write one so that other folks can buy this product without hesitation. So i bought this robot vaccum in Nov 2022, and i was using it daily to clean my living area which is the main dirty area of the house. Vaccum is just great and it suck up almost everything in its way also the lidar technology make it super easy to keep track of the house so that it won't go on the cleaned area again and it creates a map of your house. how cool is that. plus it comes with a mop which is a cherry on the top. Works great everytime. Also the app is great and it has got almost everything that you need to operate this vaccum.
So after almost 9 months of regular use. The water tank broke and i thought well there goes my money. But i thought let's see if we can try to connect to the sales team and see if they can replace my water tank with 0 hope that they will ever respond. And to my surprise they replied on the same day and asked me to provide the pictures of the broken part. And soon after i sent them the picture. they mailed me a new water tank. and keep following as well if i have received the part and if it is working as expected was an amazing experience. Kudos to the sales team i would say.