Top critical review
3.0 out of 5 starsMisleading Add - Reurned
Reviewed in Canada on February 1, 2023
So packaging quality was nice and the product itself seemed to be good quality however i did not get past unboxing as I soon found out that i was shipped the "old version".
I was sold on this based on the features of the "New Version" however the fine print says that they will ship you old or new version at random....
For me the real problem between versions is the different height everything else could be overcome, my plan was to test it out for a bit see if i liked it and then buy a second one. One for each side of the couch however that's not going to fly if one side ends up being several inches taller than the other.
So options for the lyra where (keeping in mind that i do prefer the new version)
1. Buy another one right away and hope that yes they are fleecing the old stock out first. adn live with the old versions short comings.
2. Return the one I have and order 2 at a later date hoping to get two of the same new version.
3. Enter into a buy and return cycle until i get 2 that match
Now if I cant get the New version of the Lyra for the built in adapter and "less visible" cord I prefer the black version as not a huge fan of the silver to the pint where i planned to disassemble and paint.
Enter a fourth option
4. Return the one I have and buy two of cheaper black version.
Or simply buy nothing at all...
I already returned the one I have. A quick way to tell if you receive the old version is to check for a white control box in the second layer of foam. Its attached to a white cord that plugs into the power adapter.
The real gripe, It is not hard to add a digit to the part number so one can differentiate between versions. if done this way they could easily sell the old product out at the discounted price and the new product at full price. I feel like they are trying to sell out the old product under the guise that the inventory is mixed. Which i think is slightly dishonest.