Top critical review
1.0 out of 5 starsExtremely Disappointed with My Medela Breast Pump and Customer Service
Reviewed in Canada on October 30, 2023
I purchased the Medela breast pump with high hopes, believing that it would make my breastfeeding journey more convenient and efficient. However, after just six weeks of use, it has left me extremely disappointed.
The pump worked flawlessly for the first few weeks, but then it suddenly stopped working. I tried troubleshooting the issue, thinking it might be a minor problem, but no luck. Frustrated and in need of a working pump, I decided to contact the seller, Medela Official Store, as the product should still be under warranty. That's where my dissatisfaction truly began.
I filled out a contact form as per their instructions and patiently waited for a response. Two weeks have passed, and I have yet to receive any communication from them. Despite their promise to contact me via email, I've been left in the dark. The lack of response from the seller is not only frustrating but also deeply inconvenient, as I rely on this pump for my baby's feeding.
In addition to the lack of email response, I have also tried calling the customer service line provided on their website, and to my dismay, there has been no response to my calls.
This experience has left me feeling let down, ignored, and utterly frustrated. I had high expectations for Medela's quality and customer service, but my experience so far has not met those expectations. I believe that when a product malfunctions within its warranty period, customers should receive prompt assistance and a solution to their issue. Unfortunately, this has not been the case for me.
I hope that Medela Official Store will take this review as an opportunity to rectify the situation and provide the support and service I initially expected when I made this purchase. I urge potential buyers to consider their after-sales service before investing in Medela products, as my experience has been far from satisfactory.
In conclusion, I am incredibly dissatisfied with my Medela breast pump, not only due to its early malfunction but also because of the lack of responsiveness and assistance from the seller, including both email communication and phone calls to their customer service line. I hope that my situation can be resolved promptly, but as of now, I cannot recommend this product or the seller's customer service.