Top critical review
1.0 out of 5 stars8 months use, damaged back BUYER BEWARE
Reviewed in Canada on December 8, 2022
People need to be very wary of the reviews on this product, they are mostly left soon after receiving this mattress. And it was a very comfortable mattress until about a month ago(7 months into using it, previously in a guest bedroom). It started to sag in the middle to the point now where we are basically lying on the pocket springs. the foam layers have completely failed. I should have known better with the cheap price. Your health is worth a few hundred dollars more for a proper mattress.
And it gets worse, their customer service. They have a 10 year warranty with this mattress. So I contacted them about this and they said Oh Amazon has 30 days returns, you are passed that. I reminded them of their 10 year warranty again and they then said oh you can return it yourself to our warehouse in the US and we'll send another one. Obviously that would cost double the price of the mattress to do and I made that point to them. They then said they'd refund me $100 which I accepted and would go towards an urgent new mattress. Completely ghosted for days now after accepting the offer, not a word from them after many more emails.
Do not trust these mattresses, your back will pay dearly for it and do not trust this company as they dont honour anything they say. We feel utterly scammed by this company