Top critical review
3.0 out of 5 starsSeems like quality product - service has not been great (UPDATE)
Reviewed in Canada on July 8, 2021
(Aug2021 Update) - due to incorrect email in the packaging supplied by the vendor, they finally provided a correct email I could reach them at and promptly addressed my request/concern. Product is working very well and has cleaned up our counters! Thank you
I wish I could give higher rating. Transaction went well, shipping was on time and quick. The product itself appears well built and so far has functioned very well. The only issue I've encountered is lack of response from their customer support. Included in their packaging is customer service card offering to field any questions or concerns via email. I've reached out four times to inquire about additional cables (different plug type than included) and I've received no response at all.
I would give 5 stars no problem if I received a response and got my question/request answered.