Top critical review
1.0 out of 5 starsComplete disappointment
Reviewed in Canada on February 19, 2024
I was in the US and wanted to buy both the echo studio + sub as a gift but it wouldn’t ship to a locker due to the weight of the sub, so I was forced to buy the sub from Amazon.ca
Gave them to my father and was helping him set it up. The studio worked fine, then I went on to the sub. After struggling for 2+ hours, went to search YouTube on troubleshooting videos to hear “great hardware, horrific software” and learnt I wasn’t alone in the struggle.
Contacted chat, spend another 2 hours trying to find a solution, being transferred between agents.
Today, I learned that there is geographic incompatibility between the devices from the US and Canada (obviously imposed by Amazon in its software) so you don’t buy it cheaper in the US and bring it over.
I suggest they include this in bold capital letters in the product description so others don’t have to go through the same hassle.
Returning the products as we speak as I wasn’t even able to hear what the sub sounds like…