Top critical review
2.0 out of 5 starsPoor durability, unusable after 6 months
Reviewed in Canada on September 22, 2020
At first, the product seemed solid. No issues installing and worked great. However, as time progressed, it slowly became unable to stay upright when in use. The little knob that allows you to adjust the height/level becomes unable to stay up and it slants down to a useless angle, dropping your mouse and keyboard.
In the beginning it was only occasionally when I was using it, and I always tried not to push too hard when using my mouse and keyboard. Despite my efforts, over time, this got worse and worse. The last few weeks it will only hold at an inward angle, and now, it won't hold at all, and the little knob is basically useless. It broke a part of my expensive ergonomic keyboard, when it decided to randomly drop while I was in another room, dropping my mouse and keyboard.
I always undid the knob when readjusting, and tried my best to take care of the product when using it. It lacks durability, and is not ideal for work from home when being used for long periods.
I contacted the seller before writing this review, and they replied by only citing the 30 day return policy and saying they cannot help me as it has passed. Completely unhelpful. I would rather a replacement part be sent out, but that option was not even offered.
Please see the photos, and be warned, this is not a high quality, durable keyboard tray.