Top critical review
1.0 out of 5 starsListen to the Critical Reviews Cos They Tell The Truth.
Reviewed in Canada on March 10, 2024
I purchased mine, the Hepa Filtered Pet vacuum last year in July. It worked really well for the first two months and I did not use it daily. Most of those happy reviews, I believe, are written shortly after the purchase. I was, too, so happy with my cordless vacuum, the light function and everything. But shortly after, its suction power started to recline and at the final, end of my witts period, the vacuum was just spitting out all the dirt around making a bigger mess than I started. No hair, and no bits of dirt were being vacuumed. I called customer service twice and I had a bad experience with the representatives being very impatient while I was on a video call with them trying to follow their instructions of 'open this part, do this and that'. The parts they sent did not do the trick. This was my first Shark and I believe it will be the last for a long while. People comparing this with Dyson, stop doing that. Customer service of Dyson and the guarantee period and the performance have been appreciated after especially having this happen to me with Shark. Think twice...