Top critical review
1.0 out of 5 starsOverly complicated and NOT for small yards
Reviewed in Canada on October 6, 2021
I never leave reviews but I felt the need to with this as I think this is a horrible product that is insanely complicated for how poorly it works. Spent a lot of time and money trying to get this to work. First one I received the transmitter didn’t fit with the plug we received (seems to be very cheap quality). Amazon was great and sent a replacement so we could switch out the transmitter and plug but it still doesn’t work as it should. PetSafe The product description stated that it should allow beeps to begin within a foot or so according to the instructions. Not the case at all. I couldn’t turn this down past 5 before the wires connecting the transmitter set it off. Customer service actually advised me that any metal or electronics within 5ft could cause interference. They told me to remove all metal and electronics nearby which is not possible in our yard. Hot tub, metal fence, bbq, lawnmower are all common items people may have in their yard so I am amazed that this would cause interference with this system and that it is not clearly disclosed somewhere! They were great at first saying they wanted to help me find a solution but now it has been more than a week with no response. I am so angry with how much time and money I spent on what should be simple considering this is a small, square yard. I can’t speak for how this works in an empty field but I can’t imagine how frustrating it would be to set up in a space larger than my yard. So frustrating, I will be returning this ASAP.