"After years of buying things on Amazon, it is my first review ever!
I spent hundred of hours online to look and compare dashcam specs, price and reviews. This one had all the specs I was looking for, including a reasonable price. But what caught my eye for this one, were the reviews explaining in details how great their experience was with customer Serivce. Another thing that caught my attention was the fact that this company offers firmware updates and an app for your phone.
So I bought it and got it the next day! You gotta love Prime!I
In the box, you get 2 usb cables, one short to connect the dashcam to your compter and another one of 12ft long for your car. I quickly released that the 12ft cable was defective. I was not impressed to say the least. Info provided in the box explains that you can contact customer service Monday to Friday from 9am to 5pm via text or email but it could take up to 6h. Well, it was a Saturday when I got the dashcam so It was another bummer for me to have to wait until Monday to speak to customer service. I live in Canada so I did not want to text. I decided to email customer Serivce that same Saturday I got my dashcam. A hour after I sent my email, Joe from Rove customer service replied to me and asked me additional info to confirm my credential etc.... Joe was very professional in his communication and on the second email reply, Joe let me know that he shipped a 12ft cable my way and provided me with the UPS tracking #... Unfortunately with the pandemic situation, I got it 2 weeks later, no fault to ROVE neither for the cable, it happens...
Here is my review:
CUSTOMER SERVICE:
5 stars, and I must say that I was impressed with their packaging: easy to read, friendly Manuel, well done!!!
HARDWARE:
The dashcam does not look cheap at all, very slick and good looking to my point of view, see picture. time will tell but it is a solid 4.5 stars in my book
INSTALATION:
Super easy to install, once again the instruction in the box are very well done. In the box they give you a plastic stick to be used to hide/tuck in the wire (see picture). It took me 5 minutes and if I can do it, you can do it!
APP:
The iPhone (I have the 12pro max) app has a terrible rating on the apple store. Unless the prior versions were glitchy, I can only assume that it was a user error, not the app. The app works as advertised, zero issue for me. I will give the app a solide 4 stars. The app can always be improved and I wish you can have the same options in the app that are available in the dashcam. For example, I would like to be able to change from mile to km within the app without doing it in the dashcam itself. in short, I think the app should mirror the dashcam when it comes to the settings.
USER EXPERIENCE:
Easy to use despite all the options available for that dashcam. The engineers really had the customer in mind when they created the operation system, they have done a great job with the menu and settings.
FIRMWARE:
When you have company that provide firmware update, you know that they stand behind their product!
VIDEO QUALITY
I have zero complains, as advertised, night and day, it looks good
Just for the customer service alone, I will recommend that product. Add to this a dashcam packed with options that are easy to use, installing is a breath, the dashcam video/ picture quality is on point and all of this for a reasonable price.. I have to give overall 5 stars as the company provide app and firmware update and will keep improving this product! "
| Brand | ROVE |
|---|---|
| Manufacturer | ROVE |
| Place of Business | Mundelein, IL 60060,US |
| Model | R2-4K |
| Part Number | R2-4K |
| Memory Slots Available | 1 |
| Flash memory type | MicroSD |
| Digital Storage Capacity | 128 GB |
| Removable Memory | MicroSD |
| Special features | Loop Recording, 4K Dash Cam, 24-Hour Parking Monitor, 2160p Ultra HD Resolution, G-Sesnor, Motion Detection, Supports Micro-SD Card Up To 512GB, Class 10 U3 Speed Required, Built in GPS, Time Lapse Video, Built in Wi-Fi, Super Night Vision |
| Mounting Hardware | Memory Card |
| Standing screen display size | 2.4 |
| Display type | LCD |
| Color Screen | No |
| Video capture resolution | 2160p |
| Power source type | DC |
| Batteries included | Yes |
| Batteries Required | Yes |
| Battery Cell Composition | Lithium Ion |
| Connector Type | Wi-Fi |
| Compatible media type | MP4 |
| Human Interface Input | Buttons |
| Mounting type | Suction Mount |
| Actual viewing angle | 150 Degrees |
| Includes rechargable battery | Yes |
| Includes Remote | No |
| Manufacturer | ROVE |
| Item model number | R2-4K |
| Product Dimensions | 6.35 x 6.5 x 3 cm; 518.8 g |
| ASIN | B074JT3698 |
