Update after a year. Used maybe 5 times. Intermittent electrical problem. Wouldn't start again after letting go of the switch. However, warranty handling is horrible.Initially I was told in an email after confirmation of warranty etc. New one would be shipped. then nothing for weeks. Followed up and the dept handling it said I had to ship this unit back first, I had no box or return shipping label. That took two weeks by email. LOL I got it back after month and once confirmed received nothing. No shipping tracking or product for a full month now. Without a unit for 2 months. When I contacted the main office again and confirmed my claims and receipt of defective item. I was told to wait, another week or so which is over two weeks now. My bushes is dire need of trimming now and this entire process is extremely bad. What good is their warranty if you cannot get any resolution in Canada from them. Emails had not been acknowledge before I phone them. This is not a companies product you'd want to buy from. IMOI used this yesterday the first time as I had a lot of high limb on hedges I could never reach on the side and top. I wasn't going to risk attempting on a step ladder. Too many people have fallen and seriously injured so its not worth it!!!The power and cutting is great as long as you're not going after branches more than .5 or 1/2" as it will not cut. Despite the gap is wide enough the blades cutters are not sharpened, only beveled to cut and on a " V " angle outwards. These are two factors keep the bigger branches from getting in. The blade cutters are hitting the bark deflecting the branch back out because of the angle is pointing outwards.(see photo) No sharp inward edges to really cut with either and need to get a branch well in the jaw to be cut through. You can struggle on some big ones changing the angle etc and my eventually cut one or two after many minutes wearing yourself out holding the pole up high. Its a good upper body work out.The cutter needs a different design IMO. No sharp edges ground on this either unlike an old Sear trimmer I have. The cutting blade moving must not keep the branch from get in from being cut.I give 2 Stars since at lower levels it does make quick work of normal branches with the motors power. Would I buy it again. No, I'd look for a better blade for this application. Might return this even as I am disappointed.UPDATE:The cheaper model is a better cutter and handle branches specified but not this. Limit is about 1/2". I have intermittent electrical issue with it. Warranty yes but the process is convoluted. I was going to get a replacement sent first as the swap was. But now they say, NO, send the exiting one back first!!! It impossible to box a long item like this with any packaging one can find. 10lbs would be very costly for home owners we don't get special prices business's do. Anyway a month go buy and I am finding this out now. A big box store may have handled it. Amazon cannot either as its just beyond 1 year.I'd have second thought getting something like this again. Two reps at Sun Joe with one saying they're pre ship and the other saying NO you ship to use first. LOL Am I happy. Nope !!!