Top critical review
1.0 out of 5 starsUrgent Complaint - Premature Deterioration of Daughter's Cradling Swing and Rocker
Reviewed in Canada on August 14, 2023
I am writing to express my deep dissatisfaction and concern regarding the cradling swing and rocker that I purchased from your company several months ago. The issues I am experiencing are alarming, given that my daughter has only recently begun using the product.
To provide context, I bought the cradling swing and rocker approximately three months before my daughter's birth, in anticipation of her arrival. She has only been using it for one month, as before that, she was not yet at an age to benefit from its features. However, during this short period of use, I have noticed a significant decline in its performance.
The swing and rocker, which were intended to provide comfort and entertainment for my daughter, have exhibited symptoms of wear and malfunction far sooner than I would expect from a reputable product. The most concerning issue is the noticeable slowdown and decreased responsiveness of the swing's motion. This has greatly diminished the product's functionality and, subsequently, my daughter's enjoyment.
As a new parent, I invested in your product with the expectation of durability and reliability. It is disheartening to witness such rapid deterioration, especially when the product had not been subjected to rigorous use before my daughter began utilizing it.
I urge you to treat this matter with the utmost urgency and provide a suitable resolution. Whether that entails a replacement, repair, or alternative solution, I request your immediate attention to rectify this situation and ensure my daughter can continue to benefit from a safe and functional cradling swing and rocker.
I eagerly await your swift response and resolution to this matter. Thank you for your prompt attention.