Product Dimensions | 13.1D x 16.9W x 7.9H Centimetres |
---|---|
Printer media size maximum | 8.5 x 14 inch |
Included components | 26Q90A HP DeskJet 4155e All-in-One Printer; HP 67 Setup Black Cartridge; HP 67 Setup Tri-Color Cartridge; Regulatory flyer; Setup guide; Reference guide; Power cord [For ink volume and page yield information, visit http://hp.com/go/learnaboutsupplies] |
Print media | Envelopes, Paper (plain), Labels, Glossy photo paper |
Scanner type | Flatbed, Auto Document Feeder |
Max input sheet capacity | 60 |
Display type | LCD |
Compatible devices | Smartphones, Tablets |
Sheet size | 3 x 5 to 8.5 x 14 |
Manufacturer | Hewlett Packard Office |
Place of Business | Mississauga, ON L4W 5G1, CA |
Model | DJ 4155e |
Part Number | 26Q90A#B1H |
Memory storage capacity | 64 MB |
Digital Storage Capacity | 64 MB |
OS | macOS 10.15 Catalina, macOS 10.14 Mojave, Chrome OS, macOS 11 Big Sur, Windows 10 |
Hardware interface | USB 2.0 |
Scanner Resolution | 1200 x 1200 |
Special features | Network-Ready, Energy Star Certified, Decal-Printing, Cloud Print Enabled |
Number of Items | 1 |
Color Screen | No |
Wattage | 2.5 watts |
Batteries included | No |
Batteries Required | No |
Form Factor | All-in-One |
Does it contain liquid? | No |
Manufacturer | Hewlett Packard Office |
Item model number | DJ 4155e |
ASIN | B08XYRDSL7 |
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- No Additional Cost: You pay $0 for repairs -- parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one.
- Product Eligibility: Plans cover products purchased in the last 30 days.
- Easy Claims Process: File a claim 7/365 via phone. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it.
- Terms & Details: Plan contract will be emailed from Asurion within 24 hours of purchase. This will not ship with your product.
HP DeskJet 4155e All-in-One Wireless Color Printer, with bonus 3 months free Instant Ink with HP+ (26Q90A)
Amazon's Choice highlights highly rated, well-priced products available to ship immediately.
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$134.89 $134.89
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Purchase options and add-ons
Brand | HP |
Connectivity technology | Bluetooth, Wi-Fi, USB |
Printing technology | Thermal |
Special feature | Network-Ready, Energy Star Certified, Decal-Printing, Cloud Print Enabled |
Colour | white |
Model name | HP DeskJet 4155e |
Printer output | Color |
Maximum print speed (colour) | 5.5 ppm |
Max print speed monochrome | 8.5 ppm |
Item weight | 4.81 kg |
About this item
- BEST FOR BASIC PRINTING – Print basic color documents like recipes, forms and travel documents
- KEY FEATURES – Print, copy and scan in color, auto document feeder, mobile fax, mobile and wireless printing. Automatic paper sensor: No
- HP+ SMART PRINTING SYSTEM – The optional HP+ system enables your printer to think ahead so it's more secure, more productive and ready when you are. Requires an HP account, internet connection and use of only Original HP Ink for the life of the printer.
- 3 FREE MONTHS OF INSTANT INK & AN EXTRA YEAR OF HP WARRANTY – when you activate optional HP+ and Instant Ink when setting up your printer; Only with HP+
- This printer is intended to work only with cartridges with original HP chips or circuitry and will block cartridges using non-HP chips or circuitry. Periodic firmware updates will maintain the effectiveness of these measures.
- Dynamic security enabled printer
Frequently bought together
![HP DeskJet 4155e All-in-One Wireless Color Printer, with bonus 3 months free Instant Ink with HP+ (26Q90A)](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/I/51zufECQVaL._AC_UL116_SR116,116_.jpg)
This item: HP DeskJet 4155e All-in-One Wireless Color Printer, with bonus 3 months free Instant Ink with HP+ (26Q90A)
$134.89$134.89
Get it Jul 10 - 11
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$10.78$10.78
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$52.79$52.79
Get it by Friday, Jul 12
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From the manufacturer
![deskjet 4155e all in one printer hp+](https://m.media-amazon.com/images/S/aplus-media-library-service-media/19596931-07e2-41c1-aa9b-f7445e123594.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
![deskjet 4155e all in one printer mobile printing dual band wifi wireless](https://m.media-amazon.com/images/S/aplus-media-library-service-media/690e40d6-e4e2-48a9-b6d4-832f517167cb.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
![deskjet 4155e easy printer setup HP Smart sustainable printing scan copy automatic document feeder](https://m.media-amazon.com/images/S/aplus-media-library-service-media/98984c52-3f5d-4424-badd-654cfcd66aeb.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
![hp+ smart printing system Instant Ink offer cartridge delivery recycling wireless printing](https://m.media-amazon.com/images/S/aplus-media-library-service-media/1719a850-8665-4a6f-a6cd-f0a8cca7ba6e.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
![hp+ smart printing system Instant Ink offer cartridge delivery recycling wireless printing](https://m.media-amazon.com/images/S/aplus-media-library-service-media/c9ee05b9-f9e9-49d8-8b4f-2041206d71ae.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
![hp+ smart printing system Instant Ink offer cartridge delivery recycling wireless printing](https://m.media-amazon.com/images/S/aplus-media-library-service-media/8138b1c0-326c-419d-83e3-9974d10d36e7.__CR0,0,1464,600_PT0_SX1464_V1___.jpg)
Product description
The HP DeskJet 4155e gives you all the essential features you need—easily print, scan, copy and mobile fax. Activate the HP+ Smart Printing System and get 3 free months of Instant Ink and other exclusive features.
Product information
Technical Details
Additional Information
Date First Available | March 19 2021 |
---|---|
Customer Reviews |
4.0 out of 5 stars |
Best Sellers Rank | #6,055 in Electronics (See Top 100 in Electronics) #13 in Ink Cartridge Printers |
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HP DeskJet 4155e All-in-One Wireless Color Printer, with bonus 3 months free Instant Ink with HP+ (26Q90A)
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This Item ![]() HP DeskJet 4155e All-in-One Wireless Color Printer, with bonus 3 months free Instant Ink with HP+ (26Q90A) | Recommendations | dummy | dummy | dummy | dummy | |
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Price | $134.89$134.89 | $317.37$317.37 | $59.99$59.99 | $284.17$284.17 | -29% $99.99$99.99 Was: $139.94 | $79.98$79.98 |
Delivery | Get it Jul 10 - 11 | Get it by Friday, Jul 12 | Get it by Friday, Jul 12 | Get it Jul 10 - 15 | Get it by Friday, Jul 12 | Get it by Friday, Jul 12 |
Customer ratings | ||||||
Print Quality | 3.8 | 4.3 | 4.0 | 4.5 | 4.5 | 4.3 |
Touch Screen | 3.4 | 4.2 | 4.1 | 4.2 | 4.3 | 4.0 |
Easy to use | 3.5 | 4.0 | 3.7 | 4.2 | — | 3.6 |
Tech Support | 3.2 | 3.7 | 3.5 | — | 3.8 | 3.2 |
Value for money | — | — | 4.3 | 4.4 | 4.3 | — |
Sold by | WeSellToners | Amazon.ca | Amazon.ca | Royal-Dan, Inc. | Amazon.ca | Amazon.ca |
printer output | Color | Color | Color | Color | Color | Color |
printer technology | Thermal | Thermal | Inkjet | Inkjet | Inkjet | Inkjet |
paper size | 3 x 5 to 8.5 x 14 | 3 x 5 to 8.5 x 14 | 8.5 x 11, 5 x 7, 11 x 17 | 8.5x14 | 8.5" X 14" | 8.5" X 14" |
print media type | envelopes, glossy photo paper, labels, paper plain | paper plain, glossy photo paper, card stock, envelopes | paper plain | paper plain, glossy photo paper | paper plain, envelopes, glossy photo paper, high resolution paper, envelopes | paper plain, card stock, envelopes, glossy photo paper, high resolution paper |
maximum input sheets | 60 | 225 | 100 | 250 | 100 | 100 |
connectivity tech | Bluetooth, USB, Wi-Fi | Bluetooth, USB, Wi-Fi | USB | Wi-Fi | USB, Wi-Fi | USB |
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Customer reviews
4 out of 5 stars
4 out of 5
22,979 global ratings
How are ratings calculated?
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
Reviews with images
![I am very pleased. It's a very good printer.](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
4 Stars
I am very pleased. It's a very good printer.
I am very pleased. It's a very good printer.
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Top reviews
Top reviews from Canada
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Reviewed in Canada on June 6, 2024
Verified Purchase
Nice all in one printer! Very useful and handy. Easy to set up.
Reviewed in Canada on May 16, 2024
Verified Purchase
It’s a little slow but overall a good little home printer
Reviewed in Canada on June 27, 2024
Verified Purchase
This printer was easy to install and does a great job. Very quite and doesn't take up a lot of room.
Reviewed in Canada on June 26, 2024
Verified Purchase
I have boughten two HP printers in the past becuase of the low price they were being sold for. My advice, do yourself a favour and avoid the stress and frustration dealing with these products. First, once you get through the long process of setting it up, you will be extremely lucky if it prints on command, it really does seem like it prints when it feels like it, not good at all if your in a hurry, secondly, becuase I was new to the product, I found myself accidentally printing out test prints which seem to use an extraordinary amount of ink, and it does seem the ink dries up quickly, I had not used my printer in months, went to give it a go and…NOPE!! You’re all outta cyan it says! Even though it’s just a black document, sorry the printer needs all colours to operate, and I had only used it a good handful of times prior to that, and lastly the worst part, they are always trying to get you to subscribe to their monthly ink program, everything nowadays wants you to pay monthly now for their services, it’s just out of hand, constant emails about subscribing to get ink, my whole process with HP was infuriating. I just got a brother printer and, oh lord! The ease of it! Simple quick and relatively quite for a printer, it really is worth the extra hundred, I will never in my life by an HP product in my life.
Reviewed in Canada on January 2, 2024
Verified Purchase
This is absolutely the best deal you can get for a color printer, first off the printer is an amazing price, secondly it comes with 3 months free ink! (The first shipment takes a bit of time after signing up, but after that the ink just keeps on coming!!) Plus if you stay subscribed you pay as little as $1.5 a month for ink! The quality of the printer is perfect and I've printed well over 100 pages already. So happy with this purchase. Only issue was the setup took a while, the printer doesn't have the best UI so if there is printing issues it's difficult to debug. When in doubt, power off and power on (sometimes it takes up to an hour after turning back on to reconnect to all services).
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
This is absolutely the best deal you can get for a color printer, first off the printer is an amazing price, secondly it comes with 3 months free ink! (The first shipment takes a bit of time after signing up, but after that the ink just keeps on coming!!) Plus if you stay subscribed you pay as little as $1.5 a month for ink! The quality of the printer is perfect and I've printed well over 100 pages already. So happy with this purchase. Only issue was the setup took a while, the printer doesn't have the best UI so if there is printing issues it's difficult to debug. When in doubt, power off and power on (sometimes it takes up to an hour after turning back on to reconnect to all services).
Images in this review
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/61H636J4qxL._SY88.jpg)
Reviewed in Canada on May 23, 2024
Verified Purchase
This is a well put together printer with all of the options you would want. We’ve put it to a lot of use since we installed it and it prints beautifully.
Reviewed in Canada on May 25, 2024
Verified Purchase
Printing is slow and of poor quality, the six months ink program is worthless, after six months you start getting charged for ink cartridges that you don't get unless you have used up all the ink in the current cartridges. If you don't do a lot of printing, it's cheaper to go to the local computer shop or department store and buy your cartridges there. The machine itself is of good quality and easy to setup for printing from your phone, tablet or laptop.
Reviewed in Canada on May 21, 2024
Verified Purchase
I spent 2 hours trying to sort out the installation instructions.
Finally got it up and running, seems to print O.K.
Average printing speed, noise level moderate,
and ease of wireless printing from lap-top and phone is a bonus
in an economy unit.
"Free ink" is (in my opinion) a scam.
You have to open an account and sign up for a monthly subscription fee
and give them all your C.C. details to enroll.
Doesn't work for me.
Finally got it up and running, seems to print O.K.
Average printing speed, noise level moderate,
and ease of wireless printing from lap-top and phone is a bonus
in an economy unit.
"Free ink" is (in my opinion) a scam.
You have to open an account and sign up for a monthly subscription fee
and give them all your C.C. details to enroll.
Doesn't work for me.
Top reviews from other countries
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Lisa Shasteen
5.0 out of 5 stars
Everything I hoped for!
Reviewed in the United States on October 9, 2021Verified Purchase
I know some reviewers had issues setting this up so I was a little worried. But it was super easy! I'm old fashioned and I guess you can't get a printer that isn't wireless very easy anymore. I was worried about it being wireless...we've all had issues with internet, wifi, or phone issues since back when it it all began. I was hesitant expecting issues with signal, communication between printer and phone, iPad,etc.
WOW! I am VERY happy with this printer/scanner!! I cross stitch and buy a lot of PDF patterns. I can just download to my phone and print! Also, the patterns in my magazines, I can scan and print only the patterns i want, and keep my magazines on the shelf. When I buy a paper chart/pattern, I can scan it for my working copy (so I can use a highlighter or pen to mark on it), and sell the original, or give it away and not have to ruin the original by marking it up or bending it with lots of use. I use the XL ink cartriges and print in 'draft' mode which saves ink, but prints just as good as normal mode. If you're printing photos you would want the better quality print mode of course. The app is super easy to use! I've had no issues with internet or communication from any device. The ink that comes with it prints quite a bit depending on the settings you choose for draft or quality print, and if you're printing a lot of color pages, the ink does go quickly. I put a new color and black XL cartridges in and printed 70 pages that were full pages of dark browns and dark colors filling each whole page. My ink levels are low but still printing all colors and black with no lines or fade looking color like it will when you are at the end of your ink and keep printing till its so faded its time to change ink. Yeah, I get my moneys worth out of my ink...I first print what needs to be clear and perfect and when ink starts looking light, I print what isn't so colorful, and doesn't have to be perfect just able to actually see it or read it until it prints that page that is a 'I can't tell what's what on the page' or it starts getting really light and makes weird line breaks in the color.
Over all, this is a great printer/scanner!
I am very happy with it.
Take your time setting it up and do every step properly as you go.
One tip I learned a couple days ago: if you change your wifi password, you will have to remove the printer from your app, and reset it up as you did out of the box...but it only takes a couple minutes. The most frustrating part of that was the time I spent trying to just go into the app and change my wifi settings for a password change. I couldn't find anything for that, and I'm not too fond of 'tech support' no matter what item,brand,service,etc. So there may be a way to do that without removing it and resetting it up, but that worked for me without having to deal with tech support.
WOW! I am VERY happy with this printer/scanner!! I cross stitch and buy a lot of PDF patterns. I can just download to my phone and print! Also, the patterns in my magazines, I can scan and print only the patterns i want, and keep my magazines on the shelf. When I buy a paper chart/pattern, I can scan it for my working copy (so I can use a highlighter or pen to mark on it), and sell the original, or give it away and not have to ruin the original by marking it up or bending it with lots of use. I use the XL ink cartriges and print in 'draft' mode which saves ink, but prints just as good as normal mode. If you're printing photos you would want the better quality print mode of course. The app is super easy to use! I've had no issues with internet or communication from any device. The ink that comes with it prints quite a bit depending on the settings you choose for draft or quality print, and if you're printing a lot of color pages, the ink does go quickly. I put a new color and black XL cartridges in and printed 70 pages that were full pages of dark browns and dark colors filling each whole page. My ink levels are low but still printing all colors and black with no lines or fade looking color like it will when you are at the end of your ink and keep printing till its so faded its time to change ink. Yeah, I get my moneys worth out of my ink...I first print what needs to be clear and perfect and when ink starts looking light, I print what isn't so colorful, and doesn't have to be perfect just able to actually see it or read it until it prints that page that is a 'I can't tell what's what on the page' or it starts getting really light and makes weird line breaks in the color.
Over all, this is a great printer/scanner!
I am very happy with it.
Take your time setting it up and do every step properly as you go.
One tip I learned a couple days ago: if you change your wifi password, you will have to remove the printer from your app, and reset it up as you did out of the box...but it only takes a couple minutes. The most frustrating part of that was the time I spent trying to just go into the app and change my wifi settings for a password change. I couldn't find anything for that, and I'm not too fond of 'tech support' no matter what item,brand,service,etc. So there may be a way to do that without removing it and resetting it up, but that worked for me without having to deal with tech support.
211 people found this helpful
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Luke S.
5.0 out of 5 stars
I am loving this printer and scanner.
Reviewed in the United States on June 27, 2024Verified Purchase
I almost didn't get it because I was focusing on the bad reviews. But I love it. It's a great budget printer/scanner. Just don't overload the paper feeder, and I have never had any issues with jamming. The ink also seems to be lasting forever, maybe because I am used to using refilled cartridges I bought on ebay for my old 15 year HP All In One. But I am happy with this. The scanner works great, I had no issues connecting to my Windows 11 computer. The application you want to use with it is called "HP Smart". There is another HP application available on their website, but you want to avoid that one, it doesn't work with this printer/scanner. No complaints. Been using it for a couple months and everything works great.
4 people found this helpful
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Heidi
4.0 out of 5 stars
Works great
Reviewed in the United States on March 1, 2024Verified Purchase
I am a small business farmer who prints a lot of paperwork labels for our products plus go to school. I was skeptic at first as I am use to the you get what you paid for. But this is worth what I bought it for. Doesn’t fail. Prints scans copies great. Only dislike is how it holds paper and the number of pages it prints at a time. Why it’s 4/5. But for someone who is starting out or going to school. This is great lil printer.
24 people found this helpful
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J B
1.0 out of 5 stars
DISGUSTED WITH HP... DO NOT BUY THIS GARBAGE PRINTER!! GO TO DELL, BROTHER, ETC INSTEAD!!
Reviewed in the United States on March 31, 2024Verified Purchase
UPDATE 4/28/2024:
Although this printer was beyond the return period from Amazon, after I got the replacement printer which still was not working, I told HP that I did not want anything to do with that printer model and that I was requesting either a full refund or a different model printer.
They offered me a credit towards a different model but wanted me to pay the difference. At that point, I did not want to invest any extra money in a HP printer so asked for the refund.
The HP Escalation Team was very reasonable and communicated with me throughout the whole process of sending me a check for the exact amount I originally paid to Amazon and then asking me to send back the original printer and just discarding the defective replacement.
This took a lot of phone calls from me to get to the Escalation Team but I was so done at that point once the replacement was not even working. So, I stand by the original review to AVOID this printer but HP does have excellent customer service and, in this case, they did everything I requested to make this situation right and give me some closure.
I wouldn't write off HP as a company but maybe get a less flimsy and completely inept model. If you do get really stuck, contact HP because they did do their best to find a resolution and genuinely seemed to care after I kept insisting for a refund or different model printer.
If you do contact HP with any issues, I recommend asking for a supervisor or referral for your case to the escalation team if it's something really serious or frustrating. Typically, you have to deal with customer service via a chat platform but you can request a supervisor there.
The empathy I received from HP helped to defuse the situation and restored my respect for the company. Technically, I was beyond the return window and HP didn't have to do anything at all, but they listened t my concerns with sincerity. They first tried resolving it by sending a replacement printer and then supported my subsequent decision to get the heck out of Dodge and abandon ship.
Thank you, HP! You truly do stand by your core values: "We are a technology company born of the belief that companies should do more than just make a profit. They should make the world a better place."
=================================================
ORIGINAL REVIEW FROM EASTER 2024:
This is the worst printer I have ever bought in my entire life! The first model had the top snap off from the tiny plastic hinge which held it, then I contacted tech support for HP and was told by the representative that they couldn't help me since it was a "customer induced" problem!
I attached pictures; you can see the one cheap plastic that is supposed to bear all of the weight of the heavy cover -- feels like at least 2 pounds as it's lifted up and down.
Then I explained that was inappropriate, accusing me of basically breaking the printer on purpose and calling me a liar! Finally after another hour of insistence, the representative agreed to send me a replacement printer which I JUST GOT delivered on Friday!!!
Now it is EASTER SUNDAY and was just trying to photocopy a simple document to bring with me to the family gathering and am spending it with HP support again -- they want to troubleshoot why there are BLINKING RED ERROR LIGHTS and the printer keeps making humming sounds, moving around, not printing or photocopy, and now none of the buttons do anything when I press them! I contacted support, requesting a REFUND or a DIFFERENT MODEL and the representative just keeps saying they want to "troubleshoot" and do technical support!!!
I never wrote a bad review on Amazon like this after almost 20 years of ordering on here. But this is RIDICULOUS, I never had so many ISSUE because of a PRINTER! No wonder why Amazon is offering it right now for 40% off, down to $60 from the $99 I paid for it!!! DO NOT GET THIS PRINTER, you will REGRET IT.. It is Easter and I am just so frustrated by this device!
Why can I not click the PHOTOCOPY button like I have with every other printer I ever owned in my life and watch the printer spit out a simple black and white page?
Even the PIXMA which I had for over 5 years never did this, and that seemed pretty cheaply made too! But the cover never broke off, and it never let me down! I've had DELL, BROTHER, CANON, EPSON.. none of them had the cover bust off just from trying to scan a document! Now I just get a replacement and then I can't even make a basic one-page photocopy? And then I have to spend HOURS trying to get support, entering my phone number 5 times to finally get to a live agent?
YOU WILL RUE THE DAY YOU BUY THIS PRINTER!! DO NOT MAKE THE MISTAKE I DID! I am on the verge of just throwing this printer into the DUMPSTER for the satisfaction of being FINISHED with it this complete waste of $100 if HP does not give me a refund or send a different model!!
I WISH I BELIEVED THE POOR REVIEWS ON HERE.. they are TRUE! I wish I had listened... please save yourself this complete mental stress and feeling of BETRAYAL that what I thought was a reputable brand, would let me down in SO MANY WAYS!!
If you do choose to ignore my warning -- and again I have never left a review like this and do not think I even have left any negative reviews -- then when it BREAKS on you and you realize what a total piece of JUNK this is with its CHEAP lightweight PLASTIC and apparent electronic issues... then just remember this review.. and then you'll be in my position, leaving a negative review.. saying to yourself, "Darn, I really should have listened to that guy... he was RIGHT!"
I've had a BROTHER laser printer for five years... it never let me down.. HP has let me down twice now in the space of FIVE MONTHS!
Good luck.
Although this printer was beyond the return period from Amazon, after I got the replacement printer which still was not working, I told HP that I did not want anything to do with that printer model and that I was requesting either a full refund or a different model printer.
They offered me a credit towards a different model but wanted me to pay the difference. At that point, I did not want to invest any extra money in a HP printer so asked for the refund.
The HP Escalation Team was very reasonable and communicated with me throughout the whole process of sending me a check for the exact amount I originally paid to Amazon and then asking me to send back the original printer and just discarding the defective replacement.
This took a lot of phone calls from me to get to the Escalation Team but I was so done at that point once the replacement was not even working. So, I stand by the original review to AVOID this printer but HP does have excellent customer service and, in this case, they did everything I requested to make this situation right and give me some closure.
I wouldn't write off HP as a company but maybe get a less flimsy and completely inept model. If you do get really stuck, contact HP because they did do their best to find a resolution and genuinely seemed to care after I kept insisting for a refund or different model printer.
If you do contact HP with any issues, I recommend asking for a supervisor or referral for your case to the escalation team if it's something really serious or frustrating. Typically, you have to deal with customer service via a chat platform but you can request a supervisor there.
The empathy I received from HP helped to defuse the situation and restored my respect for the company. Technically, I was beyond the return window and HP didn't have to do anything at all, but they listened t my concerns with sincerity. They first tried resolving it by sending a replacement printer and then supported my subsequent decision to get the heck out of Dodge and abandon ship.
Thank you, HP! You truly do stand by your core values: "We are a technology company born of the belief that companies should do more than just make a profit. They should make the world a better place."
=================================================
ORIGINAL REVIEW FROM EASTER 2024:
This is the worst printer I have ever bought in my entire life! The first model had the top snap off from the tiny plastic hinge which held it, then I contacted tech support for HP and was told by the representative that they couldn't help me since it was a "customer induced" problem!
I attached pictures; you can see the one cheap plastic that is supposed to bear all of the weight of the heavy cover -- feels like at least 2 pounds as it's lifted up and down.
Then I explained that was inappropriate, accusing me of basically breaking the printer on purpose and calling me a liar! Finally after another hour of insistence, the representative agreed to send me a replacement printer which I JUST GOT delivered on Friday!!!
Now it is EASTER SUNDAY and was just trying to photocopy a simple document to bring with me to the family gathering and am spending it with HP support again -- they want to troubleshoot why there are BLINKING RED ERROR LIGHTS and the printer keeps making humming sounds, moving around, not printing or photocopy, and now none of the buttons do anything when I press them! I contacted support, requesting a REFUND or a DIFFERENT MODEL and the representative just keeps saying they want to "troubleshoot" and do technical support!!!
I never wrote a bad review on Amazon like this after almost 20 years of ordering on here. But this is RIDICULOUS, I never had so many ISSUE because of a PRINTER! No wonder why Amazon is offering it right now for 40% off, down to $60 from the $99 I paid for it!!! DO NOT GET THIS PRINTER, you will REGRET IT.. It is Easter and I am just so frustrated by this device!
Why can I not click the PHOTOCOPY button like I have with every other printer I ever owned in my life and watch the printer spit out a simple black and white page?
Even the PIXMA which I had for over 5 years never did this, and that seemed pretty cheaply made too! But the cover never broke off, and it never let me down! I've had DELL, BROTHER, CANON, EPSON.. none of them had the cover bust off just from trying to scan a document! Now I just get a replacement and then I can't even make a basic one-page photocopy? And then I have to spend HOURS trying to get support, entering my phone number 5 times to finally get to a live agent?
YOU WILL RUE THE DAY YOU BUY THIS PRINTER!! DO NOT MAKE THE MISTAKE I DID! I am on the verge of just throwing this printer into the DUMPSTER for the satisfaction of being FINISHED with it this complete waste of $100 if HP does not give me a refund or send a different model!!
I WISH I BELIEVED THE POOR REVIEWS ON HERE.. they are TRUE! I wish I had listened... please save yourself this complete mental stress and feeling of BETRAYAL that what I thought was a reputable brand, would let me down in SO MANY WAYS!!
If you do choose to ignore my warning -- and again I have never left a review like this and do not think I even have left any negative reviews -- then when it BREAKS on you and you realize what a total piece of JUNK this is with its CHEAP lightweight PLASTIC and apparent electronic issues... then just remember this review.. and then you'll be in my position, leaving a negative review.. saying to yourself, "Darn, I really should have listened to that guy... he was RIGHT!"
I've had a BROTHER laser printer for five years... it never let me down.. HP has let me down twice now in the space of FIVE MONTHS!
Good luck.
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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J B
Reviewed in the United States on March 31, 2024
Although this printer was beyond the return period from Amazon, after I got the replacement printer which still was not working, I told HP that I did not want anything to do with that printer model and that I was requesting either a full refund or a different model printer.
They offered me a credit towards a different model but wanted me to pay the difference. At that point, I did not want to invest any extra money in a HP printer so asked for the refund.
The HP Escalation Team was very reasonable and communicated with me throughout the whole process of sending me a check for the exact amount I originally paid to Amazon and then asking me to send back the original printer and just discarding the defective replacement.
This took a lot of phone calls from me to get to the Escalation Team but I was so done at that point once the replacement was not even working. So, I stand by the original review to AVOID this printer but HP does have excellent customer service and, in this case, they did everything I requested to make this situation right and give me some closure.
I wouldn't write off HP as a company but maybe get a less flimsy and completely inept model. If you do get really stuck, contact HP because they did do their best to find a resolution and genuinely seemed to care after I kept insisting for a refund or different model printer.
If you do contact HP with any issues, I recommend asking for a supervisor or referral for your case to the escalation team if it's something really serious or frustrating. Typically, you have to deal with customer service via a chat platform but you can request a supervisor there.
The empathy I received from HP helped to defuse the situation and restored my respect for the company. Technically, I was beyond the return window and HP didn't have to do anything at all, but they listened t my concerns with sincerity. They first tried resolving it by sending a replacement printer and then supported my subsequent decision to get the heck out of Dodge and abandon ship.
Thank you, HP! You truly do stand by your core values: "We are a technology company born of the belief that companies should do more than just make a profit. They should make the world a better place."
=================================================
ORIGINAL REVIEW FROM EASTER 2024:
This is the worst printer I have ever bought in my entire life! The first model had the top snap off from the tiny plastic hinge which held it, then I contacted tech support for HP and was told by the representative that they couldn't help me since it was a "customer induced" problem!
I attached pictures; you can see the one cheap plastic that is supposed to bear all of the weight of the heavy cover -- feels like at least 2 pounds as it's lifted up and down.
Then I explained that was inappropriate, accusing me of basically breaking the printer on purpose and calling me a liar! Finally after another hour of insistence, the representative agreed to send me a replacement printer which I JUST GOT delivered on Friday!!!
Now it is EASTER SUNDAY and was just trying to photocopy a simple document to bring with me to the family gathering and am spending it with HP support again -- they want to troubleshoot why there are BLINKING RED ERROR LIGHTS and the printer keeps making humming sounds, moving around, not printing or photocopy, and now none of the buttons do anything when I press them! I contacted support, requesting a REFUND or a DIFFERENT MODEL and the representative just keeps saying they want to "troubleshoot" and do technical support!!!
I never wrote a bad review on Amazon like this after almost 20 years of ordering on here. But this is RIDICULOUS, I never had so many ISSUE because of a PRINTER! No wonder why Amazon is offering it right now for 40% off, down to $60 from the $99 I paid for it!!! DO NOT GET THIS PRINTER, you will REGRET IT.. It is Easter and I am just so frustrated by this device!
Why can I not click the PHOTOCOPY button like I have with every other printer I ever owned in my life and watch the printer spit out a simple black and white page?
Even the PIXMA which I had for over 5 years never did this, and that seemed pretty cheaply made too! But the cover never broke off, and it never let me down! I've had DELL, BROTHER, CANON, EPSON.. none of them had the cover bust off just from trying to scan a document! Now I just get a replacement and then I can't even make a basic one-page photocopy? And then I have to spend HOURS trying to get support, entering my phone number 5 times to finally get to a live agent?
YOU WILL RUE THE DAY YOU BUY THIS PRINTER!! DO NOT MAKE THE MISTAKE I DID! I am on the verge of just throwing this printer into the DUMPSTER for the satisfaction of being FINISHED with it this complete waste of $100 if HP does not give me a refund or send a different model!!
I WISH I BELIEVED THE POOR REVIEWS ON HERE.. they are TRUE! I wish I had listened... please save yourself this complete mental stress and feeling of BETRAYAL that what I thought was a reputable brand, would let me down in SO MANY WAYS!!
If you do choose to ignore my warning -- and again I have never left a review like this and do not think I even have left any negative reviews -- then when it BREAKS on you and you realize what a total piece of JUNK this is with its CHEAP lightweight PLASTIC and apparent electronic issues... then just remember this review.. and then you'll be in my position, leaving a negative review.. saying to yourself, "Darn, I really should have listened to that guy... he was RIGHT!"
I've had a BROTHER laser printer for five years... it never let me down.. HP has let me down twice now in the space of FIVE MONTHS!
Good luck.
Images in this review
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/51L0N-JdWZL._SY88.jpg)
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/51vrW-J-8oL._SY88.jpg)
31 people found this helpful
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Jessica
5.0 out of 5 stars
Love the printer love thwas unaware that I didn't come with ink cartridges .price.
Reviewed in the United States on May 30, 2024Verified Purchase
I tried setting up my printer I'm not really one of the tech savvy type people so of course I can't figure it out. But I still love the printer and my friend help me figure it out and once I figured it out I love it. But then when I got it all figured out and tried to print something. That's when I realized that it didn't come with ink cartridges. I was unaware of that or else I would have ordered them at the same time.
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
![](https://images-na.ssl-images-amazon.com/images/S/amazon-avatars-global/9d7c5f0f-c36a-46e2-877d-9ad164c2b131._CR62,0,375,375_SX48_.jpg)
Jessica
Reviewed in the United States on May 30, 2024
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