I purchased this product because of the extra space provided by the wider and taller design when compared to similar portable dishwashers.Not only does it accommodate plates up to 11 inches, the washing performance is excellent due to its clever third spray arm and improved water path. Furthermore, the updated design can take about 30% more dishes per load when compared to smaller portable units. The removable top rack is another nice space-saving feature. The trade-off for this extra space is that the unit isn’t really portable, and it is kind of awkward to move around. The drying cycle is also good, with small loads usually drying in about 30 minutes (nice when combined with the short 28 min. wash cycle), and the Air Refresh feature gets rid of any moisture left overnight. The quality of the plastics used is very good when compared to what is found in other brands at a similar price, but I do have some annoying random vibrations with my third unit, although not as bad as my first unit. Stainless steel would be even better for longevity, but would cost more. Lastly, the tempered grass front gives it the finish of a luxury item and the controls are smooth and work well.I have edited this review to reflect my current experience with the third unit I received and my dealings with the manufacturer’s customer support. In short, I had important quality control issues with two units. Firstly, I had to return the first dishwasher I ordered because the water pump started making loud droning sounds and vibrating like crazy after only 30 minutes during the first wash cycle. Loud water pump are bad news for any dishwasher, so I went through the trouble of returning it and reordered a replacement right away before my refund, convinced that I was just unlucky and the second unit would be totally fine. Well, it was not. After a little more than a week, there was water ingress in the sealed light inside the unit - 3 out of 4 LED light were burned out and there was visible rust forming inside (pictures provided). I reached out to AIRMSEN and got a prompt reply. The suggested that I return the second defective unit, since I was within Amazon’s return window. They also acknowledged the issue and offered to send me the parts to repair the unit myself, which I wasn’t prepared to do. Lastly, they offered a partial refund to cover my troubles and apologized for the inconveniences I experienced with their product. Well, they did send me the partial refund as promised, but Amazon subtracted it from my return refund, so I only got the purchase price back. I contacted AIRMSEN support again, but this time, no reply. I also ended up paying an extra $30 for my third unit due to the price changing every week. Furthermore, I am not deducting a star because of this, but it’s the principle that bothers me : they offered money twice while I was in contact with them, even if they weren’t obligated to do so, but then didn’t follow up when Amazon took the money. Hopefully, I have been very unlucky, and they do support their products after 30 days. To be clear, I do like the product, but my experience has been less than stellar at this point. I will update my review again if the partial refund is sorted out or if I have other issues in the coming months. For now, I am giving this portable dishwasher a solid 3 1/2 stars from my initial 1/5.